Jobs in the United States

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Added 1 min ago
W
Pharmacy Operations Manager
Walgreens
MEADVILLE, PA
- $22.5 to $35.75 USD / hour
Where state and federal laws/regulations allow, accountable for performing day-to-day non-clinical pharmacy operations, administrative activities; Ensures efficient pharmacy workflow and a…
Added 1 min ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
CARNEGIE, PA
- $17 to $23.25 USD / hour
Processes (corrects and resubmits) manual claims for third party program prescription services in a timely and efficient manner, and performs other clerical duties, as assigned by the…
Added 1 min ago
W
Shift Lead
Walgreens
QUINCY, MA
- $18.5 to $23.5 USD / hour
…handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for…
Added 1 min ago
W
Shift Lead
Walgreens
WILMINGTON, DE
- $17.5 to $22.5 USD / hour
…handling, and ensuring the floor and stock room are ready for the business day. Responsible for opening back door of store for…
Added 1 min ago
VH
Medical Support Assistant (Advanced)
Veterans Health Administration
Johnson City, TN
- $47,903 to $62,274 USD / year
Responsible for the effective daily operations of Radiology Service ensuring clinic schedules are utilized efficiently.
Added 1 min ago
VH
Health System Specialist
Veterans Health Administration
Location Negotiable After Selection
- $106,437 to $172,980 USD / year
…Cord Injuries and Disorders (SCI/D) System of Care National Program Office (NPO) in Washington,…
Added 3 mins ago
UA
Army Reserve Administrator
U.S. Army Reserve Command
Gainesville, GA
- $65,271 to $84,857 USD / year
Manage the daily operations of a US Army Reserve unitâs mission readiness program. | Represent the US Army Reserve Troop Program Unit Commander in his/her absence. | Perform as the record…
Added 3 mins ago
CA
AUTOMOTIVE MECHANIC
Customs and Border Protection
Tucson, AZ · Douglas, AZ · Willcox, AZ
- $33 to $38 USD / hour
…Protection, U.S. Border Patrol, Tucson Sector, Mission Readiness Operations - Fleet, located in the following…
Added 6 mins ago
VH
File Clerk
Veterans Health Administration
Miami, FL
- $38,776 to $50,412 USD / year
…field. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university for which high school graduation or the…
Added 6 mins ago
DI
IT PROJECT MANAGER (PLCYPLN/INFOSEC)
Defense Information Systems Agency
Fort Meade, MD
- $143,913 to $187,093 USD / year
…functional requirements are included in analyses and designs, business practices are addressed and/or redesigned, and incorporates stakeholder feedback. | Coordinates with senior DoD…
Added 6 mins ago
OA
Management and Program Analyst
Other Agencies and Independent Organizations
Germantown, MD
- $121,785 to $158,322 USD / year
This position is part of the Office of Management, Department of Energy. As a Management and Program Analyst, you will analyze and evaluate the effectiveness and efficiency with which…
Added 6 mins ago
VH
Registered Nurse (Informaticist)
Veterans Health Administration
Fort Harrison, MT
- $82,571 to $147,191 USD / year
…technology system optimization, enterprise data management, business architecture management, partnership management, requirements…
Added 6 mins ago
CA
Management and Program Analyst
Customs and Border Protection
Washington, DC
- $70,623 to $111,087 USD / year
Planning and conducting comprehensive analytical studies and reviews of official and diplomatic passport and visa program operations to assess effectiveness, efficiency, compliance, program…
Added 7 mins ago
Food Service - Jr Sous Chef
SSA Group
Asheboro, NC
Actively and efficiently responds to guest and client feedback, with a report to the operations manager to ensure that any potential complaints are mitigated against further occurrence.
Added 7 mins ago
Food Service Cook
SSA Group
Greensboro, NC
Communicates up to the Restaurant Supervisor and/or Food Operations Manager in regard to any issues seen with daily service or quality.
Added 7 mins ago
Food Service - Associate
SSA Group
Greensboro, NC
Reports to: Food Service Supervisor (if applicable) and/or Food Service Operations Manager(s)
Added 8 mins ago
IS
Assistant Program Director
i9 Sports - West LA/East Ventura Counties, CA
Woodland Hills, CA
- $20 to $22 USD / hour
The Assistant Program Director works alongside the franchise owner (Area Developer) to Help Kids Succeed in Life Through Sports! The Assistant Program Director manages the day-to-day…
Added 8 mins ago
IS
Assistant Program Director
i9 Sports - West LA/East Ventura Counties, CA
Thousand Oaks, CA
- $20 to $22 USD / hour
The Assistant Program Director works alongside the franchise owner (Area Developer) to Help Kids Succeed in Life Through Sports! The Assistant Program Director manages the day-to-day…
Added 8 mins ago
IS
Assistant Program Director
i9 Sports - West LA/East Ventura Counties, CA
Simi Valley, CA
- $20 to $22 USD / hour
The Assistant Program Director works alongside the franchise owner (Area Developer) to Help Kids Succeed in Life Through Sports! The Assistant Program Director manages the day-to-day…
Added 9 mins ago
CA
Information Technology Specialist (INFOSEC)
Customs and Border Protection
Atlanta, GA · Miami, FL · Swanton, VT · Ashburn, VA · Los Angeles, CA · Blaine, WA · San Francisco, CA · Chicago, IL · Nogales, AZ · Honolulu, HI · Buffalo, NY · Laredo, TX · Houston, TX · El Paso, TX
- $89,508 to $116,362 USD / year
This position is located in the Office of Laboratories and Scientific Services (LSS) within the Operations Support Office (OS), United States Customs and Border Protection (CBP), United…
Added 9 mins ago
OA
Supervisory Accountant
Other Agencies and Independent Organizations
Charleston, SC
- $125,776 to $163,514 USD / year
This position is in the Bureau of the Comptroller and Global Financial Services (CGFS), Global Financial Operations Directorate (GFO), Office of System Controls and Coordination (SCC) in…
Added 9 mins ago
VH
Management & Program Analyst
Veterans Health Administration
Washington, DC
- $121,785 to $158,322 USD / year
Implement new initiatives, management of operations, communication, and oversight of program activities.
Added 11 mins ago
OO
Auditor (Regional Data Officer)
Office of Inspector General
Atlanta, GA · San Francisco, CA · Jacksonville, FL · Sacramento, CA · San Diego, CA · Miami, FL · Seattle, WA · Tallahassee, FL · Monterey Park, CA · Birmingham, AL · Raleigh, NC · Columbia, SC · Albany, NY · Trenton, NJ · New York, NY
- $125,776 to $197,200 USD / year
Providing expert advice and technical guidance on the application of advanced analytical tools and business intelligence to support audit operations;
Added 11 mins ago
OA
Human Resources Specialist
Other Agencies and Independent Organizations
Charleston, SC
- $147,945 to $192,331 USD / year
…principal operational liaison for TS with Department HR policy, operations, analytics,…
Added 11 mins ago
CA
Supervisory Budget Analyst
Customs and Border Protection
Aliso Viejo, CA · Washington, DC · Indianapolis, IN
- $125,776 to $163,514 USD / year
Integrates program planning, budget planning, and budget execution to support operations.

Closed listing

Maximus

Sr Manager - Proj/Prog

Montpelier, VT, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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