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Business Analyst
Actalent
Annapolis, MD
Collaborate with stakeholders from both technical and business domains to align requirements with strategic objectives and user needs.
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RA
Senior Program Manager & Key Client Lead, Data Centers
Ramboll Americas Engineering Solutions, Inc.
Syracuse, NY
- $150,000 to $225,000 USD / year
You will combine program and project management with technical and key-client leadership, with accountability for delivery performance, technical and commercial rigor, and account growth.…
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Marketing Communications Specialist
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BUFFALO, NY
Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the…
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MEP Project Manager
Actalent
Minneapolis, MN
Schedule management capabilities, including developing and maintaining detailed project timelines.
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Environmental Engineer/Scientist
National Grid USA Service Company, Inc.
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…exciting opportunity to support our ISO 14001 Environmental Management System and work on a wide variety of electric and gas infrastructure projects, collaborate with cross-functional…
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2027 Enterprise Operations Development Program- Enterprise Fraud Track
M&T Bank
Buffalo, NY
- $29.57 to $43.99 USD / hour
The Enterprise Operations Development Program - Enterprise Fraud Track enables participants to gain in-depth professional and analytical experience with development of leadership and…
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2027 Enterprise Operations Development Program- Enterprise Operations Enablement Track
M&T Bank
Buffalo, NY
- $29.57 to $43.99 USD / hour
The Enterprise Operations Development Program - Enterprise Operations Enablement Track enables participants to gain in-depth professional and analytical experience with development of…
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2027 Enterprise Operations Development Program- The Contact Center Analysis Track
M&T Bank
Buffalo, NY
- $29.57 to $43.99 USD / hour
The Enterprise Operations Development Program - The Contact Center Analysis Track enables participants to gain in-depth professional and analytical experience with development of leadership…
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Managing Program Coordinator II-Administrative Services
Capital Region BOCES
Albany, NY
This class differs from that of Managing Program Coordinator I (Administrative Services) by virtue of the fact that a Managing Program Coordinator II (Administrative Services) assists RIC…
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Managing Program Coordinator II-Administrative Services
Capital Region BOCES
Albany, NY
This class differs from that of Managing Program Coordinator I (Administrative Services) by virtue of the fact that a Managing Program Coordinator II (Administrative Services) assists RIC…
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Datavant
Albany, NY
This role is ideal for someone who is highly organized, customer-focused, and eager to grow their expertise in healthcare technology, digital operations, and program management.
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Platform Engineer - Remote
SitusAMC
Albany, NY
Monitor platform health, usage, consumption, and administrative activity to improve governance, costs, risk management, and user experience.
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Communications Manager, Long Form Editorial
Meta
Albany, NY
…editorial vision and a proven ability to write about complex and technical topics in simple and effective language. Excellent cross-functional project management and communication skills…
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Java Angular Full-stack Lead (Remote - US/Canada)
Cognizant
Albany, NY
- $138,000 to $162,000 USD / year
…client. This role combines architecture leadership with hands-on technical expertise, requiring deep knowledge of modern application development, cloud-native platforms, enterprise…
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Trainer I - Remote
Maximus
Albany, NY
Follow all company, program, and department (internal/external) standard operating procedures and deliver training materials/curriculum according to established company, project, program…
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Manager, Data Platforms Admin
Excellus BlueCross BlueShield
Rochester, NY
Estimates staffing requirements, costs and time for project activities, and assigns systems resources. Uses project management tools for effective personnel utilization, to track and report…
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Billing & Compliance Analyst - Rochester General Hospital (Full-Time, Days)
Rochester Regional Health
Rochester, NY
- Full-time
Responsible for review, analysis, recommendations and defining implementation time frames for process improvements. Serve as project leader for related process improvement teams.
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Quality Programs Manager
Excellus BlueCross BlueShield
Rochester, NY
Communicates effectively with users/customers, colleagues, sponsors, project teams and across a range of disciplines, and all levels of management to review project scope/progress and…
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Manager, Data Platforms Admin (DBA)
Excellus BlueCross BlueShield
Rochester, NY
Estimates staffing requirements, costs and time for project activities, and assigns systems resources. Uses project management tools for effective personnel utilization, to track and report…
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Senior Risk Manager - Global Payment Network (GPN) Controls Advisory Team
Capital One
New York, NY
5+ years of Project Management experience leading cross functional projects and programs in Risk
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Senior Engagement Manager, AWS ProServe EDU & SLG
Amazon
New York, NY
Possessing strong technology and program/project management experience, you will validate technical solutions against business goals, recognize when additional technical evaluation is…
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Sr. Technical Program Manager, Twitch Advertising
Amazon
New York, NY
…and programs. You will define roadmap deliverables, develop program execution plans, track progress, anticipate risks, provide escalation management, make sound trade off decisions, and…
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Senior Product Manager-Technical, Application Rationalization
Amazon
New York, NY
…3P AI tools across productivity categories (communications, project management, prototyping, code generation, etc.). Deliver tool recommendations aligned with Amazon's "AI for Me" program,…
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Senior Program, Manager, Central Selection (Tools), WWGS (Worldwide Grocery Stores)
Amazon
New York, NY
5+ years of program or project management experience
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Principal Product Manager, Technical, Streaming TV Ads
Amazon
New York, NY
8+ years of technical product or program management experience

Closed listing

Maximus

Sr Manager - Proj/Prog

Des Moines, IA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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