Jobs in the United States

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Added 1 min ago
MS
MANAGEMENT ANALYST
Military Sealift Command
Naval Base, Norfolk, VA
- $108,019 to $140,426 USD / year
…guidance. | You will review and track planning efforts of all PM42 Program maintenance and repair efforts | You will serve as the Programâs Knowledge Manager, maintains critical…
Added 1 min ago
IA
Facility Operations Specialist
Immigration and Customs Enforcement
Washington, DC · Florence, AZ · Fort Benning, GA · El Centro, CA · Miami, FL · Batavia, NY · El Paso, TX · Los Fresnos, TX
- $74,678 to $113,185 USD / year
Managing a maintenance program for office or apartment building complexes, hospitals, recreation facilities, military, or other special-purpose installations, including planning maintenance…
Added 1 min ago
CF
Building Manager
Centers for Disease Control and Prevention
Atlanta, GA
- $78,972 to $102,669 USD / year
Added 1 min ago
AF
Social Worker
Administration for Children and Families
Washington, DC
- $70,623 to $91,815 USD / year
Provide case management services for the U.S. Repatriation Program by conducting psychosocial and resource assessments, coordinating services, and developing recommendations to support the…
Added 1 min ago
OO
Environmental Protection Specialist (PFAS Cleanup Program Manager)
Office of the Secretary of Defense
Pentagon, Arlington, VA
- $143,913 to $197,200 USD / year
…strategic planning, determinations of requirements, oversight of program implementation, and program advocacy for DoW's environmental cleanup program, with specific focus on PFAS…
Added 2 mins ago
Manager Database Administrator - Remote US
SitusAMC
Pierre, SD
Work with the project team and business teams to ensure database designs meet project and business requirements
Added 2 mins ago
Analyst, Product Support
SitusAMC
Pierre, SD
Performs Testing of Inhouse Applications for Project and Support-related activities
Added 2 mins ago
UI Software Developer - .Net - Remote
SitusAMC
Pierre, SD
Other activities as may be assigned by your manager
Added 2 mins ago
Communications Manager, Long Form Editorial
Meta
Pierre, SD
…in simple and effective language. Excellent cross-functional project management and communication skills are crucial. You should be able to work collaboratively on concurrent projects,…
Added 2 mins ago
Digital Program Manager
Datavant
Pierre, SD
Assist with data validation, project tracking, reporting, and analysis to help drive informed decision-making and program success.
Added 2 mins ago
Technical Program Manager - Child Safety (Legal)
Meta
Pierre, SD
…Investigations organization is looking for an experienced Technical Program Manager who has experience applying technical expertise and organizational skills to drive execution of child…
Added 2 mins ago
C
Product Manager – Retirement Services
Cognizant
Pierre, SD
- $150,000 to $180,000 USD / year
Manage project and program status reporting for both internal and external stakeholders, including executive-level communications.
Added 2 mins ago
Platform Engineer - Remote
SitusAMC
Pierre, SD
Other activities as may be assigned by your manager
Added 2 mins ago
EG
Sr Technical Project/Program Manager
Eliassen Group
Pierre, SD
- $48 to $53 USD / hour
Our client seeks a Sr Technical Project/Program Manager to lead a complex, multi-year Workday migration for affiliates covering benefits, payroll, learning, recruiting, HR, and finance. The…
Added 2 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Pierre, SD
- $55 to $65 USD / hour
5+ years as a project manager delivering IT, data, or audit/compliance projects.
Added 4 mins ago
NS
MANAGER
Naval Sea Systems Command
Naval Base Newport, RI
- $142,452 to $197,200 USD / year
…senior leaders, department business offices, line managers, program managers, and project engineering personnel…
Added 7 mins ago
ND
SUPERVISORY ISMO PROGRAM MANAGER
National Defense University
Fort McNair, DC
- $121,785 to $158,322 USD / year
…budget formulation, management, execution, and reporting for all program operations, as well as logistical and civilian pay costs incurred by ISMO and NDU in support of international…
Added 7 mins ago
NA
CIVIL ENGINEER
Naval Air Systems Command
Patuxent River, MD
- $102,415 to $158,322 USD / year
You will function as a project lead, program manager, team lead or member of an integrated team/group providing technical guidance to a technical workforce and meeting customer requirements…
Added 10 mins ago
AF
HISTORIAN
Air Force Civilian Career Training
Joint Base Anacostia-Bolling, DC
- $121,785 to $158,322 USD / year
…leadership perspective of an identified high-potential, mid-level manager/executive, while contributing support to the mission and function of the Air Force. It is not a continuing position…
Added 10 mins ago
NA
INTERDISCIPLINARY ENGINEER
Naval Air Systems Command
San Diego, CA · Patuxent River, MD
- $143,913 to $197,200 USD / year
…advanced engineering, functioning as a subject matter expert or Program/Project Manager for major programs in research, development, testing, evaluation, and innovation. 2.) Specific focus…
Added 10 mins ago
NS
MANAGEMENT & PROGRAM ANALYST
Naval Supply Systems Command
Naval Base, Norfolk, VA
- $90,838 to $118,092 USD / year
…decision making. Must be able to relate aspects and parts of a project to the overall needs of the organization in order to accomplish projects. Must exercise initiative and sound judgment…
Added 10 mins ago
NS
ADMINISTRATIVE/TECHNICAL SPECIALIST
Naval Sea Systems Command
Dam Neck Naval Facility, Virginia Beach, VA
- $108,019 to $165,945 USD / year
You will manage the Sensitive Compartmented Information (SCI) security program and oversee SCI security functions for the Naval Surface Warfare Center Dahlgren Division, Dam Neck Activity…
Added 10 mins ago
AT
TECHNICAL WRITER-EDITOR (AUTO/IT)
Army Tank-Automotive and Armament Command (TACOM)
Warren, MI
- $98,729 to $152,625 USD / year
About the Position: This position is located at the US Army Tank - Automotive & Armaments Command, Program Manager Light Armored Vehicles Office. PM LAV is a U.S. Marine Corps Board Select…
Added 10 mins ago
CA
MISSION SUPPORT SPECIALIST
Customs and Border Protection
Laredo, TX
- $52,413 to $83,349 USD / year
…productivity, effectiveness, and efficiency of sector- and USBP-wide program operations and administrative workflows, helping ensure mission and personnel requirements are met across the…
Added 25 mins ago
Mid, Cyber Project Manager
Deloitte US
Colorado Springs, CO
As a PROJECT - Senior Consultant, Strategy, Growth, and Transformation on the Cyber Strategy & Transformation team, you will be responsible for…

Closed listing

Maximus

Sr Manager - Proj/Prog

Des Moines, IA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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