Jobs in the United States

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Added 1 min ago
VP Merchandising & Marketing
US Foods, Inc.
Roanoke, VA
…within the Area, including product assortment changes, marketing events, pricing changes, etc., aimed at driving Area sales performance and GP3 (purchase allowances + selling margin, less…
Added 1 min ago
Inside Sales Sally Beauty 02610
SBH
Buford, GA
Inform customers of current promotions and events.
Added 2 mins ago
C
Food & Beverage Associate I
Crafty
Dallas, TX
- $20 to $22 USD / hour
Crafty’s Food & Beverage Associates are the face of our in-office Concierge pantry program. They are the human element and the friendly face that leads client-site execution on a daily…
Added 3 mins ago
FH
Pharmacy Technician Supervisor - Infusion
Fred Hutchinson Cancer Center
Seattle, WA
- $82,493 to $123,697 USD / year
Assist the Pharmacy Operations Manager with operational issues which require coordination across pharmacy teams.
Added 3 mins ago
FC
Transit Driver-CDL
Frederick County Government
Frederick, MD
- $25.55 to $43.43 USD / hour
…received from the Operations Supervisor and/or the Operations…
Added 3 mins ago
Senior Business Development Manager
Davis Wright Tremaine LLP
Seattle, WA · Los Angeles, CA · New York, NY · Washington D.C., DC
…Wright Tremaine LLP is looking for a Senior Business Development Manager to join our team in our Seattle, Los Angeles, New York or Washington D.C.…
Added 3 mins ago
Healthcare Physician Recruiter - 36 hours
Valley Medical Group
Greenfield, MA
Collaborates with the HR manager and staff during the offer process, identifying and recommending salary ranges, incentives, start dates, and other pertinent details.
Added 3 mins ago
Marketing Manager
HUTCHINSON CLINIC P A INC
Hutchinson, KS
The Marketing Manager supports all forms of communications for the Hutchinson Clinic, assisting with a range of marketing and communication activities with a goal to enhance the Clinic’s…
Added 5 mins ago
OI
Lead Counselor - Day Hab WOW
Opengate, Inc.
Hawthorne, NY
- $21.5 to $23.16 USD / hour
The Day Habilitation Without Walls Lead Counselor is responsible for assisting the program manager in maintaining an effective program for people with intellectual and developmental…
Added 5 mins ago
Store Manager
Joe & the Juice / United States
San Jose, CA
As a Store Manager, you are responsible for the daily operation of your store, ensuring the highest performance possible in all areas within the operation. You will adhere to…
Added 5 mins ago
Store Manager
Joe & the Juice / United States
Los Gatos, CA
As a Store Manager, you are responsible for the daily operation of your store, ensuring the highest performance possible in all areas within the operation. You will adhere to…
Added 6 mins ago
Commercial Assistant Property Manager
Inland Companies
Milwaukee, WI
Colliers is seeking an Assistant Property Manager to join our team at R1VER, one of Milwaukee's most dynamic mixed-use developments. Located along the riverfront in Milwaukee's Harbor…
Added 7 mins ago
Assistant Manager: Base Area Ops - Salary
Vail Resorts
Kansas City, MO
The Assistant Manager, Base Area Operations is a key member of the Resort Senior Leadership Team and provides leadership and operational oversight for Products, Sales & Services, Snow…
Added 8 mins ago
Assistant Manager: Freight Flow
World Market, LLC
SC
Insurance, 401(k) Savings Plan, Employee Assistance Program and more
Added 8 mins ago
Director, IT
Shipfusion
Irving, TX
Through the Ops Manager, set direction for the broader IT team across Chicago, York, and Las Vegas
Added 8 mins ago
Human Resources Benefits & Leave Administration Specialist
FOCUS Broadband
Shallotte, NC
…with payroll changes, talent acquisition, wellness and company events, compliance, HRIS administration, and other HR operations. Working with team members, retirees, managers, and…
Added 8 mins ago
MG
Base Rabbi - Miami (July 1, 2027 start)
Mem Global
Miami, FL
- $20,000 USD / year
Added 8 mins ago
Personal Banker Associate 1
Fifth Third Bank, National Association
Dearborn, MI
…Banker I after completing a 4-8 week on-boarding and education program that includes rotations in operations and Sales & Service. There will be a certification at the conclusion of the…
Added 9 mins ago
VI
Flagship Retail Experience Manager
Vuori, Inc
Carlsbad, CA
- $100,900 to $129,780 USD / year
The Flagship Retail Experience Manager sits within the HQ Community team and is responsible for bringing Vuori’s Community mission to life through elevated, store-based experiences. This…
Added 11 mins ago
Provider Network Manager (Dental Experience Required)
Liberty Dental Plan Careers
CA
Exciting New Opportunity for our LDP team: Provider Network Manager
Added 11 mins ago
Member Services Specialist
Intermountain Centers
Tucson, AZ
Integrates with Program Staff, participating in Program Team meetings and events, and complies with office and attendance policies.
Added 11 mins ago
Member Services Specialist
Intermountain Centers
Tucson, AZ
Integrates with Program Staff, participating in Program Team meetings and events, and complies with office and attendance policies.
Added 12 mins ago
Program Manager - Workforce Development
VCU Health System
Richmond, VA
The program manager will execute marketing campaigns and events to drive participation in community workforce programs.
Added 12 mins ago
AI
Temporary Residential Behavior Support Professional- GH 23 (3850)
ALTERNATIVES INC
Hillsborough, NJ
- $27 USD / hour
…training, annual raises, mileage reimbursement, staff appreciation events, employee recognition awards, health and wellness fairs, and offer eligibility for a federal student loan…
Added 12 mins ago
Vice President Residential Operations
Trillium Family Services
Corvallis, OR
…campus clinical operations, direct supervision of Clinical Program Managers, Health Services Director, Clinical Services Manager, and Dietary Manager. In this role you will direct,…

Closed listing

Maximus

Sr Manager - Proj/Prog

Santa Fe, NM, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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