Jobs in the United States

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Added 45 mins ago
Store Manager - Kay Jewelers Outlet - Tanger Outlet Center - Locust Grove
Sterling Inc
Locust Grove, GA
Reporting to this Position: Assistant Store Manager, Jewelry Consultant, Sales Support and Inventory Control
Added 54 mins ago
Prototype Production Planner
BorgWarner Inc.
Arden, NC
Tuition Reimbursement Program after 18 months
Added 54 mins ago
Registered Nurse
Veterans Affairs, Veterans Health Administration
Goldsboro, NC
Added 55 mins ago
Senior Analyst - Adv Business Analytics
Ally
Charlotte, NC
This Senior Analyst position is part of the Data Management & Strategy function of Ally’s Financial Crime Compliance (FCC) organization. The role supports AML operational analytics and…
Added 55 mins ago
Supervisor, Warehouse - SYGMA - Charlotte, NC
Sysco
CHARLOTTE, NC
Communicate and reinforce policies and procedures (Coaching Maximizing Performance Program, Preferred Work Methods, and Best Business Practices) to ensure colleagues are trained in safety,…
Added 1 hour ago
O
Lead Principal Program Manager
Oracle
Nashville, TN
- $114,600 to $234,600 USD / year
Oracle Cloud Infrastructure (OCI) is seeking a Senior Principal Technical Program Manager to help drive large-scale infrastructure and operational initiatives supporting OCI’s rapid global…
Added 1 hour ago
Supply Chain Technician
Kaiser Permanente
Downey, CA
This position works under the direct supervision of the Supply Chain Manager/Director and/or designee. Inventories, restocks, and distributes disposable medical supplies within…
Added 1 hour ago
TR
Creative Development Manager
Thermacell Repellents, Inc.
Bedford, MA
- $86,000 to $115,000 USD / year
…(Manufacturing & Distribution), and Hampton, FL (Science & Research Center) - and is expanding its footprint in the UK &…
Added 1 hour ago
TH
Program Manager, Cardiac App - Full Time , Days
Texas Health Resources
Bedford, TX
- Full-time
Program Manager, Cardiac App- Full Time / Days
Added 1 hour ago
Airside Experience Leader - MAF
Signature Aviation
Midland, TX
…operational excellence while keeping guest satisfaction front and center…
Added 1 hour ago
Dialysis Clinical Manager Registered Nurse - RN
Fresenius Medical Care
Fort Worth, TX
Training and advancement: You will enter our Clinical Leadership Program that creates and supports a culture of continuous learning for our managers. The curriculum will cover onboarding,…
Added 1 hour ago
Chief Medical Officer
Lyndon B. Johnson Space Center
Houston, TX
Added 1 hour ago
Senior Technical Program Manager, CDN and Edge Security
Google
Addison, TX · Austin, TX
Share Senior Technical Program Manager, CDN and Edge Security
Added 1 hour ago
Head of Program Management Office, Google Enterprise Network
Google
Austin, TX
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 2 hours ago
Principal AI Solutions Architect, Customer Success
United States - Genesys Cloud Services, Inc.
Virtual Office, TX · IN · SC · TN · FL · MA · NC · KY · GA
…experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger…
Added 3 hours ago
UG
Behavioral Intake Counselor
UnitedHealth Group
San Diego, CA
- $24 to $43 USD / hour
…outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,…
Added 3 hours ago
UG
Behavioral Intake Counselor
UnitedHealth Group
San Diego, CA
- $24 to $43 USD / hour
…outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers,…
Added 3 hours ago
Technical Assistance & Research Center Associate
United States
The TARC Associate supports both technical assistance and research across NCUIH public health programs. The position helps Urban Indian Organizations (UIOs) implement training and…
Added 3 hours ago
KC
Capital Project Manager III
King County
Seattle, WA
- $121,042.27 to $153,428.08 USD / year
…your community and King County partners. The Capital Project Manager III works with internal and external teams to prepare, manage and review a variety of high-visibility…
Added 3 hours ago
Sr. Facilities Service Manager, Data Center - Electrical (M3)
Oracle
Jefferson City, MO
+ Serve as the direct manager for Electrical Facilities Technicians, providing day-to-day leadership, work prioritization, coaching, performance management, and technical development.
Added 3 hours ago
Project Engineer - Mission Critical
The Bowa Group Inc
Dallas, TX
The Project Engineer supports the Project Manager, Superintendent, and project team in the technical and administrative execution of a hyperscale data center project. This field-based role…
Added 3 hours ago
Compliance Reporting Analyst
SafeRide Health
Remote, United States
…work. Reporting directly to our Senior Reporting and Encounters Program Manager, this role will own report production, quality assurance, and submission tracking. Collaborating across all…
Added 3 hours ago
Grants Manager
University of Washington
Seattle, WA
The School of Dentistry Office of Research has an outstanding opportunity for a Grants Manager to join their team.
Added 3 hours ago
CO
Labor Negotiator
City of Bellevue
Bellevue, WA
- $62.52 to $86.27 USD / hour
If so, the City of Bellevue has an exceptional opportunity for a Labor Negotiator, HR Manager who will join our Labor Relations team as a lead negotiator. You will be responsible for…
Added 3 hours ago
CO
Outreach Coordinator - Center for Working Families
City of Boston (MA)
Roxbury, MA
- $34.33 to $50.57 USD / hour
Under the direction of the Director of the Center for Working Families (CWF), the Outreach Coordinator will be responsible for outreach, partnership development, recruitment, and…

Closed listing

Maximus

Sr Manager - Proj/Prog

Santa Fe, NM, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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