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Program Manager II, Learning and Technology Lead, Data Centers
Google
Atlanta, GA · Chicago, IL · Kirkland, WA · Portland, OR · San Francisco, CA · Sunnyvale, CA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added just now
Learning Specialist, Global Learning Experience
Google
Chicago, IL · Atlanta, GA · Mountain View, CA · New York, NY · Los Angeles, CA · San Francisco, CA
Experience applying competitor onboarding program best practices to sales training structures.
Added just now
Program Manager, Global Demand and Supply Reconciliation
Google
Atlanta, GA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 1 min ago
OPERATIONS PROGRAM SPECIALIST
State of Arizona
FLORENCE, AZ
Categories: Facilities Management/Maintainence/Construction/Operations,Law Enforcement/Detective/Corrections/Protective Services,Program Management,Management/Supervisor
Added 1 min ago
Supervisory Health Care Education Specialist
Veterans Affairs, Veterans Health Administration
Prescott, AZ
Added 1 min ago
Supervisory Biomedical Engineer - DETAIL NTE 120 Days
Veterans Affairs, Veterans Health Administration
Prescott, AZ
Added 1 min ago
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(USA) Pharmacy Manager, Store # 05429
Walmart
SURPRISE, AZ
- $112,000 to $197,000 USD / year
…pharmacy operations and leading people? Join Walmart as a Pharmacy Manager and lead our team of pharmacists and pharmacy staff to take care of patients in the community. This is a great…
Added 1 min ago
Risk Manager II, WWOS AMER Resilience
Amazon
Goodyear, AZ
As a Resilience Manager, you will design, build, and own the systems, frameworks, and programs that enable 24/7 operational continuity across Amazon's global network. This requires both the…
Added 1 min ago
Senior Equipment Finance Account Manager
Wells Fargo
CHANDLER, AZ
Wells Fargo is seeking a Senior Equipment Finance Account Manager. The Account Manager will support the team covering Specialty Industries. This position’s primary focus is to support and…
Added 1 min ago
Sr. Manager Business Analysis - Medicare / Medicaid
CVS Health
Scottsdale, AZ
The Senior Manager, Strategic Programs Business Solutions Liaison is a senior individual contributor within Medicare business who leads the business-side delivery of complex,…
Added 1 min ago
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Primary Care Social Work Case Manager
Jobgether
Remote, United States
- $65,000 to $85,000 USD / year
…Our partner is looking for a Primary Care Social Work Case Manager based in the United…
Added 1 min ago
J
Complex Care Social Work Case Manager
Jobgether
Remote, United States
- $65,000 to $85,000 USD / year
…all applications and next steps. Our partner is looking for a Complex Care Social Work Case Manager based in the United…
Added 1 min ago
Sr Program Mgr - Benchmarking & Strategy, AMXL Benchmarking
Amazon
Tempe, AZ
We are seeking a strategic, analytically rigorous Senior Benchmarking and Strategy Program Manager to join the AMXL Global Benchmarking team. This role goes beyond study execution - you…
Added 1 min ago
Vehicle Remarketing - EV Brand Manager
JPMorgan Chase
Tempe, AZ
As a Vice President, Vehicle Remarketing Brand Manager in Chase Auto Private Label Captive Finance, you serve as a strategic partner to manufacturer clients, brand teams, retailers, and…
Added 1 min ago
Senior IT Manager -Manufacturing Digital Transformation
Medtronic
Tempe, AZ
We are seeking an experienced, results-driven Senior IT Manager – Manufacturing Digital Transformation to lead the strategy, delivery, modernization, and operational excellence of digital…
Added 1 min ago
Occupational Therapist
Children's Clinics
Tucson, AZ
…areas of expertise or specialty as requested by Department Manager, Performs other duties as required and…
Added 1 min ago
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Manager, Conversational & Agentic AI
ADP
Tucson, AZ
- $86,600 to $161,600 USD / year
Manager, Digital Marketing - Conversational & Agentic AI
Added 1 min ago
AI
Quality Assurance Manager
ABM Industries
Phoenix, AZ
- $50 to $60 USD / hour
This position is responsible for implementing, executing, and continuously improving the site Electrical QA/QC Program. The QA/QC Manager provides technical leadership and oversight to…
Added 1 min ago
Registered Nurse- Case Management
Veterans Affairs, Veterans Health Administration
Phoenix, AZ
Added 1 min ago
Groundwater Modeling Section Manager
State of Arizona
PHOENIX, AZ
…and innovative manner. ADWR is seeking a Groundwater Modeling Manager to join the Colorado River Management and Hydrologic Modeling…
Added 1 min ago
Sr Manager - Proj/Prog
Maximus
Phoenix, AZ
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 1 min ago
Project Manager Job Details | Black & Veatch Family of Companies
Black & Veatch
Phoenix, AZ
The Integrated PMO Team within Infrastructure Advisory at Black & Veatch is seeking a Project Manager to support new projects within the client scope.Under general supervision, performs…
Added 1 min ago
Construction Support Manager - Nuclear Job Details | Black & Veatch Family of Companies
Black & Veatch
Phoenix, AZ
We are seeking a Construction Support Manager to help lead construction support activities for complex nuclear projects. In this role, you will work closely with project, construction,…
Added 2 mins ago
Project Manager | Owner's Representation
ASM Global
Phoenix, AZ
5–15 years of experience as a project engineer, assistant project manager, project manager, or construction administration representative for a major design, construction, or program…
Added 2 mins ago
SO
STATEWIDE PROGRAM MANAGER
State of Arizona
PHOENIX, AZ
- $85,000.03 USD / year
DES is seeking an experienced and highly motivated individual to join our team as a Statewide Program Manager with the Workforce Development Administration (WDA). This position is…

Closed listing

Maximus

Sr Manager - Proj/Prog

Santa Fe, NM, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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