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Key Account Manager
NetCost Market
South Plainfield, NJ
The Key Account Manager is responsible for opening and managing key accounts, driving sales growth, expanding product distribution, and developing strong partnerships with grocery chains…
Added just now
NH
Guest Services Associate (Mid-Day), Ventura, Ca
National Health Foundation
Ventura, CA
- $18.5 USD / hour
Perform guest intake responsibilities, ensuring that all guests are greeted and provided with a detailed orientation of program guidelines, when applicable. Develop rapport with guests and…
Added 1 min ago
CI
Assistant General Manager
Copart, Inc
Denver South, CO
- $77,557 to $87,241 USD / year
The Assistant General Manager will play a pivotal role in supporting the General Manager in executing the facility's comprehensive Planning, Organizing, Leading, and Controlling (P-O-L-C)…
Added 2 mins ago
Account Manager, Energy Upstream (Oil & Gas)
Strategic Staffing Solutions
Houston, TX
…clients, a Fortune 50 integrated energy company. This Account Manager will own our relationship with the client's US upstream business in the Permian Basin, the Gulf of America, the DJ…
Added 2 mins ago
Intermediate Material Handler
Tennant Company
Louisville, KY
To be Completed by Manager or HR Business Partner:
Added 3 mins ago
Assistant in Training
Buckle
Fort Worth, TX
The Assistant in Training (AIT) and Assistant Manager position’s primary responsibility is to fulfill our mission statement, “to create the most enjoyable shopping experience possible for…
Added 3 mins ago
B
Full-time Sales Teammate
Buckle
Fort Worth, TX
- Full-time
Maintain and build good Guest relationships to develop a client based business.
Added 3 mins ago
B
Leader In Training (Full-Time)
Buckle
Fort Worth, TX
- Full-time
…routine cleaning of facilities). Works directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide…
Added 3 mins ago
B
Leader In Training (Part-Time)
Buckle
Fort Worth, TX
- Part-time
…routine cleaning of facilities). Works directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates and provide…
Added 3 mins ago
CH
Master’s Level Mental Health Therapist, Counselor or Social Worker
Chrysalis Health
Tallahassee, FL
- Up to $85,500 USD / year
Assigned a dedicated experienced Clinical Manager to optimize daily practices and help manage your client caseload and navigate your professional career
Added 5 mins ago
HP
Assistant General Manager - Airport Lounge
Hyde Park Hospitality
Buffalo, NY
- $60,000 to $65,000 USD / year
The Assistant General Manager is responsible for daily operations at The Club lounge located inside the Buffalo Niagara International Airport. The dedicated space managed is for guests to…
Added 5 mins ago
Sr. Manager, Brand Marketing
Caleres, Inc.
NOVATO, CA · Novato, CA
Join our dynamic and thriving footwear company as a Sr. Manager, Brand Marketing in Novato, CA. where you'll have the opportunity to make an impact and shape the future of our renowned…
Added 5 mins ago
Employee Benefits Account Manager I
Houchens Insurance Group Inc.
Owensboro, KY
…documents, Annual Notices, and Form 5500s, and assists with client communication regarding benefit plan documentation and regulatory…
Added 5 mins ago
Employee Benefits Account Manager I
Houchens Insurance Group Inc.
Lexington, KY
…documents, Annual Notices, and Form 5500s, and assists with client communication regarding benefit plan documentation and regulatory…
Added 6 mins ago
AH
Sales Events Coordinator (*Coordinator/a de Eventos de Ventas*)
Azul Hospitality
Portland, OR
- $21 to $25 USD / hour
Provide client support to include processing client leads, investigating hotel and preferred guest program issues, and acquiring or sending collateral materials.
Added 6 mins ago
Treasury Manager
RPM Living
Austin, TX
The Treasury Manager will be responsible for leading a team of 2-4 Treasury Managers for RPM Living.This role will be responsible for ensuring accurate and timely Bank Administration…
Added 6 mins ago
Strategy & Transformation Senior Manager
Baker Tilly Advisory Group, LP
Remote, United States
Baker Tilly has an incredible career opportunity for a senior manager to join our growing Digital Consulting team.
Added 6 mins ago
Account Coordinator, EBC
SCS Global Services
Remote, United States
…to support the Energy, Biomaterials, and Circularity (EBC) program staff in the process of helping clients pursue third-party environmental certifications. This position is responsible for…
Added 7 mins ago
Concessions Manager- Bank of America Stadium
Compass Group
Charlotte, NC
Working as a Food Service Manager, you are responsible for overseeing day-to-day operations for a corporate dining account. You will manage and lead a team of associates. You will be…
Added 7 mins ago
Warehouse Associate I
Patterson Logistics Services
TX
…request a reasonable accommodation, notify Human Resources or the manager who oversees the…
Added 8 mins ago
Senior Cybersecurity IAM Engineer
Louisiana Health Service & Indemnity Company
Remote, United States
This role reports to this job: Manager, IT Cybersecurity Identity & Access Engineering
Added 8 mins ago
Service Sales Representative
Absolute Protective Systems Inc
Piscataway, NJ
Achieve annual quota assigned and agreed upon by the General Manager or Sales Manager on a consistent basis after initial ramp up period.
Added 9 mins ago
SO
SENIOR HEALTH EDUCATOR - 64061906
State of Florida
FORT LAUDERDALE, FL
- $55,000 USD / year
Provide logistical and administrative support to the Program Manager, including attending community partner meetings, preparing documents, making copies, and scheduling appointments.
Added 9 mins ago
TL
Area Supervisor - Security Officer
THE LOSS PREVENTION GROUP, INC.
San Antonio, TX
- $28 USD / hour
Serve as the primary liaison between M1 and client facility management.
Added 9 mins ago
Project Manager - Civil Engineer
Dynamic Engineering Consultants, PC
Philadelphia, PA
The Project Manager is responsible for the project management, leadership, profitability and client management for a design team. Responsibilities include project management, financial…

Closed listing

Maximus

Sr Manager - Proj/Prog

Santa Fe, NM, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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