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Senior Compensation Partner, Sales & Marketing
Autodesk
CO · OR · Denver, CO · Portland, OR · BC, CA · ON, CA · Denver · Portland
Serve as the primary compensation resource for the COO Sales client group. Partner with COO PBPs, who lead the business relationship, along with People Consultants (PCs) and Talent…
Added 4 mins ago
CM
Customer Service Associate
CRC Management Co., LLC
270 W 145th St Manhattan, NY
- $17 USD / hour
…steady expansion, with real opportunities to grow into shift lead, assistant manager, and store manager…
Added 6 mins ago
CO
Associate Veterinarian (Veterinarian)
City of Norfolk
Norfolk, VA
- $46.67 to $78.18 USD / hour
…Associate Veterinarians (including this position), an Office Manager/Veterinary Technician, two additional Veterinary Technicians, a Registrar, a Lead Animal Health Keeper, and two Animal…
Added 7 mins ago
Director, Global Supply Center Strategy & Growth
Thermo Fisher Scientific
Carlsbad, CA · Waltham, MA · Pittsburgh, PA
Success requires a general manager mindset, strong commercial judgment, digital and technology fluency, and the ability to build and lead a high-performing global team while influencing…
Added 9 mins ago
Accounting Manager
eBay
Austin, TX
…operational accounting skills to join the team as an Accounting Manager, leading Financial Services and Transaction Losses. This role will provide end-to-end controllership oversight over…
Added 10 mins ago
DB
Customer Service Lead CC, CA Job 462.26
Default Brand
Modesto, CA
- $20 to $27 USD / hour
The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and executing store operations during…
Added 10 mins ago
DB
Customer Service Lead NC, CA Job 463.26
Default Brand
Fairfield, CA
- $20 to $24.02 USD / hour
The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and executing store operations during…
Added 10 mins ago
DB
Customer Service Lead NV, Job 465.26
Default Brand
Las Vegas, NV
- $18 to $22.5 USD / hour
The Customer Service Lead (CSL) at Dunn-Edwards assists the store management team with ensuring a distinctive shopping experience for all guests and executing store operations during…
Added 12 mins ago
AU
Part-Time University Cleaner
ABM US
CAPE GIRARDEAU, MO · Cape Girardeau, MO
- Part-time
Notify lead cleaner or manager concerning the need for minor or major repairs or additions to building operating systems
Added 12 mins ago
QA/QC Manager - Federal Construction
GPAC
Nashville, TN
A commercial general contractor in Nashville with steady federal work is looking for a QA/QC Manager who can turn a CQC plan into consistent results in the field. You will serve as the…
Added 13 mins ago
Arterial Account Manager - Pittsburgh - Peripheral Vascular
Stryker Employment Company, LLC
Pittsburgh, PA
…meaningful impact in vascular care? Join us as an Arterial Account Manager, where you’ll operate with autonomy, lead program development, and partner with top physicians and health system…
Added 15 mins ago
Sr. Analyst, Inventory Solutions
HOME DEPOT MANAGEMENT COMPANY, LLC
United States
…will serve as a central point of contact IPR and logistics, lead cross-functional project from a process and/or systems focus. The Sr. Analyst will be charged with implementing multiple…
Added 15 mins ago
EI
Senior Revenue Cycle Performance Manager - Full Time
Experity, Inc.
Remote, United States
- Full-time
…contributing to a trusted platform that’s becoming the operating system for on-demand care, Experity is the place to grow your…
Added 16 mins ago
Building Facilities Supervisor
ProCaps Labs
Henderson, NV
Ensure effective use of the Computerized Maintenance Management System (CMMS) to regularly schedule and document preventative maintenance of machinery/equipment and assist maintenance team…
Added 16 mins ago
Building Facilities Supervisor
ProCaps Labs
Henderson, NV
Ensure effective use of the Computerized Maintenance Management System (CMMS) to regularly schedule and document preventative maintenance of machinery/equipment and assist maintenance team…
Added 16 mins ago
AC
Production Planning And Scheduling Manager
Aston Carter
Riverside, CA
- $126,000 to $140,000 USD / year
Establish and lead a weekly planning performance review within the Operations management system, reporting planned versus actual station starts and completions, Clear-to-Build status, aging…
Added 20 mins ago
Electronic Test Technician - 1st Shift (Onsite)
RTX
United States
We are seeking an Electronic Technician II to join our team in San Dimas, CA. In this role you will perform Instrument System level acceptance testing & subassembly testing of complex…
Added 20 mins ago
Sr Program Manager, Global Air Dominance
RTX
United States
Lead the full program R&O management lifecycle, including identification, documentation, analysis, mitigation planning, opportunity capture, and regular review cadence.• Ensure R&O…
Added 20 mins ago
IP
Employee Housing Cleaner - Winter Season
Intrawest/Winter Park Ops Corp
Winter Park, CO
- $23.13 USD / hour
…smooth operation of Conifer Commons, assisting the Operations Manager in directing and coordinating the facilities team. This role involves overseeing the daily cleaning operations,…
Added 21 mins ago
Associate Plant Technical Manager - Hannibal, MO
General Mills Operations, LLC.
Hannibal, MO
The Associate Plant Technical Manager (APTM) is responsible for assisting the Plant Technical Manager in providing the technical expertise and technical leadership to deliver results for…
Added 21 mins ago
VN
Process Optimization Manager (Water Treatment)
Veolia North America
Boonton, NJ
- $90,000 to $100,000 USD / year
Continuous Improvement Culture : Instill and lead with a culture of operational excellence across decentralized plant portfolios, steering operational teams to achieve elite, voluntary…
Added 22 mins ago
Supply Chain Collaboration (SCC) Manager, Solutions Enablement
J&J Family of Companies
Raritan, NJ
The SCC Manager, Solutions Enablement is accountable for managing the global template for the Supply Chain Collaboration capability and driving ongoing supplier enablement/onboarding of…
Added 22 mins ago
ND
Technical Architect
NTT Data Americas, Inc.
Mahwah, NJ
- $80 to $84 USD / hour
…administration; Linux administration for middleware workloads; Node Manager and managed-server support; Oracle CPU, WebLogic, OAS, and JDK patching; certificates, TLS, keystores, and Java…
Added 22 mins ago
C
Maintenance Manager
CBRE
Cranbury, NJ
- $159,598.4 to $166,691.2 USD / year
…We’re looking for a skilled and forward-thinking Maintenance Manager (MM) to join our growing team as we work to service one of the world’s largest online…
Added 22 mins ago
C
Senior Contract Management Specialist – Ironclad CLM - Manager
Cognizant
Newark, NJ
- $120,000 to $130,000 USD / year
Lead the design, implementation, administration, and continuous optimization of contract lifecycle management processes within Ironclad CLM, with a focus on reducing cycle times, improving…

Closed listing

Maximus

Sr Manager - Proj/Prog

Austin, TX, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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