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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
WOODWAY, TX
- $18 to $21.5 USD / hour
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye…
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Certified Senior Pharmacy Technician
Walgreens
PEARLAND, TX
- $19.75 to $27.5 USD / hour
Assists and supports Pharmacy Manager and Staff Pharmacist in analyzing and seeking to improve pharmacy financial, customer service and inventory performance data; reviewing Rx KPIs with…
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Certified Pharmacy Technician
Walgreens
PEARLAND, TX
- $18 to $24.25 USD / hour
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye…
Added just now
Emerging Store Manager
Walgreens
JERSEY CITY, NJ
Supervises customer service associates and designated hitters. Responsible for managing front end of the store and making recommendations on the overall operations of the Pharmacy and…
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Shift Lead
Walgreens
KENNESAW, GA
- $17.5 to $22.5 USD / hour
Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye…
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Pharmacist
Walgreens
BIRMINGHAM, AL
- $67.05 to $90.55 USD / hour
Paid Time Off (PTO) – Available after three months of service (subject to state law) because work-life balance matters
Added 6 mins ago
Sales Manager - FT
Michaels
DEN, CO
The Sales Manager leads and champions a high-performing selling culture across the store, driving strong sales results and an engaging customer experience. This role oversees front-end and…
Added 6 mins ago
Branch Ops Lead - Silverthorne - Silverthorne CO - CO METRO NORTH
JPMorgan Chase
Silverthorne, CO
…heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions…
Added 6 mins ago
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Burton Assistant Store Manager
Vail Resorts
Beaver Creek, CO
- $25 to $28.6 USD / hour
Responsible for providing high-end customer service and supporting overall store operations. The Assistant Manager directly oversees all aspects of day-to-day operations and the routine…
Added 6 mins ago
Keystone Store Manager
Vail Resorts
Keystone, CO
Service is this foundation of everything we stand for at Vail Resorts and our retail and rental employees are no exception to this experience of a lifetime. Responsible for providing high…
Added 6 mins ago
Store Manager - Tune shop
Vail Resorts
Breckenridge, CO
Service is the foundation of everything we stand for at Vail Resorts, and our rental employees are no exception to this experience of a lifetime. Responsible for providing high-end customer…
Added 6 mins ago
RN Care Manager
Intermountain Health
Lafayette, CO
The RN Hospital Care Manager I delivers comprehensive care management services to designated patients, leveraging clinical expertise for screenings, assessments, and evaluations. This role…
Added 6 mins ago
Assistant Front Office Manager: Front Desk - Arrabelle
Vail Resorts
Vail, CO
…manner to ensure guest satisfaction. The Assistant Front Office Manager promotes a culture of outstanding customer service, monitors team performance, encourages continuous improvement, and…
Added 6 mins ago
Body Pump Instructor
24 Hour Fitness, INC.
Parker, CO
Deliver exceptional customer services for members and guests through positive interactions before and after group session or class.
Added 6 mins ago
Sales and Service Expert
24 Hour Fitness, INC.
Parker, CO
Partners with Sales and Service Manager (SSM) to provide a best-in-class, member-centric experience that strengthens member relationships and builds member retention.
Added 6 mins ago
Assistant Manager
Kneaders Bakery & Cafe
Parker, CO
Kneaders Bakery & Cafe is currently looking for a talented full or part-time Hourly Assistant Manager who is as passionate about food quality, customer service, & community as we are at…
Added 6 mins ago
Zumba Instructor
24 Hour Fitness, INC.
Parker, CO
Deliver exceptional customer services for members and guests through positive interactions before and after group session or class.
Added 6 mins ago
MAINTENANCE TECH B $7,500 SIGN ON BONUS COMMERCE CITY, CO!
Republic Services
Commerce City, CO
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician B performs repair and maintenance work on diesel…
Added 6 mins ago
Manager Cardiovascular Services
Intermountain Health
Grand Junction, CO
Are you interested in advancing your career while helping people live the healthiest lives possible? As a Manager Cardiovascular Services at Intermountain Health, you will play a vital role…
Added 6 mins ago
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Electric Operations Supervisor
Black Hills Energy
Pueblo, CO
- $103,150 to $170,200 USD / year
…maintenance and design of projects. This position will also provide customer service requirements on specific divisions within our Black Hills Energy electrical distribution…
Added 6 mins ago
Branch Manager - Fort Collins/Loveland/Longmont, CO - NORTHERN CO
JPMorgan Chase
Loveland, CO
As a Branch Manager in a Chase Branch, you will be at the forefront of delivering attentive and friendly service, creating a welcoming environment that puts employees and clients first. You…
Added 7 mins ago
Site Manager, Real Estate & Facilities
TTEC
Englewood, CO
Bringing smiles is what we do at TTEC… for you and the customer. As a Facilities Manager working onsite in Greenwood Village, CO, you’ll be a part of creating and delivering amazing…
Added 7 mins ago
Sales Manager
Republic Services
Fort Collins, CO
Review Customer Service Agreements for terms and conditions pricing, accuracy and other requirements.
Added 7 mins ago
Licensed Practical Nurse - Pediatrics
Kaiser Permanente
Aurora, CO
Demonstrated customer service focus and exemplary service skills.
Added 7 mins ago
Registered Nurse (PACT Care Manager)
Veterans Affairs, Veterans Health Administration
Aurora, CO

Closed listing

Maximus

Sr Manager - Proj/Prog

Tallahassee, FL, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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