Jobs in the United States

25+ jobs

Save this search

Added just now
Product Manager - Money Movement
The Northern Trust Company
Chicago, IL
Working across Product, Technology, Operations, Risk, Compliance, Fraud, Legal, Design, and external partners, the Product Manager translates client and business needs into clear product…
Added just now
Sr. Client Solutions Consultant - Wealth Management
The Northern Trust Company
Chicago, IL
Department: National Client Support Services / Wealth Management Operations
Added just now
Quality Assurance Administrator
Qualis LLC
Eglin Air Force Base, FL
Qualis is seeking a skilled Quality Assurance Administrator to support test and evaluation missions for the 96th Test Wing (96TW), headquartered at Eglin Air Force Base (AFB) to host to a…
Added 1 min ago
MI
Senior Help Desk Manager
mPower, Inc.
Bethesda, MD
- $125,000 to $145,000 USD / year
The Senior Help Desk Manager will provide strategic and operational leadership for a multidisciplinary team responsible for IT service delivery, Help Desk operations, desktop and systems…
Added 1 min ago
MI
IT Service Manager
mPower, Inc.
Bethesda, MD
- $125,000 to $145,000 USD / year
The IT Service Manager will provide strategic and operational leadership for a multidisciplinary team responsible for IT service delivery, Help Desk operations, desktop and systems support,…
Added 1 min ago
MI
Help Desk Engineering Manager
mPower, Inc.
Bethesda, MD
- $125,000 to $145,000 USD / year
The Help Desk Engineering Manager will provide strategic and operational leadership for a multidisciplinary team responsible for IT service delivery, Help Desk operations, desktop and…
Added 1 min ago
Claims Team Lead (AV)
Reserv
Remote, United States
…venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new…
Added 1 min ago
Claims Manager - Rental Vehicle Claims
Reserv
Remote, United States
…venture-backed by Bain Capital and Altai Ventures and began operations in May 2022. We are focused on automating highly manual tasks to tackle long-standing problems in claims and set a new…
Added 1 min ago
VH
Registered Nurse - Outpatient Clinic (Janesville)
Veterans Health Administration
Janesville, WI
- $71,599 to $142,050 USD / year
…dual role as a Primary Care Clinic Registered Nurse and Care Manager, providing direct patient care and longitudinal care coordination for…
Added 1 min ago
BP
Safety and Occupational Health Manager
Bonneville Power Administration
Vancouver, WA
- $114,684 to $149,091 USD / year
Define strategic program goals, establishe quality deliverables, and align multi-year roadmaps in coordination with executive leadership and Program Owners. Coordinates multidisciplinary…
Added 1 min ago
VH
Registered Nurse - Outpatient Clinic (Freeport)
Veterans Health Administration
Freeport, IL
- $71,599 to $151,662 USD / year
…dual role as a Primary Care Clinic Registered Nurse and Care Manager, providing direct patient care and longitudinal care coordination for…
Added 1 min ago
VH
Advanced Practice Nurse (Nurse Practitioner - Primary Care)
Veterans Health Administration
South Jordan, UT
- $120,565 to $160,341 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy &…
Added 1 min ago
VH
Registered Nurse - Inpatient
Veterans Health Administration
Little Rock, AR
- $79,427 to $169,322 USD / year
This position is eligible for the Education Debt Reduction Program EDRP, a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and…
Added 1 min ago
UA
Interdisciplinary
U.S. Army Corps of Engineers
Seattle, WA
- $119,630 to $160,638 USD / year
…etc.), stakeholder needs and other agencies commitments in support of assigned project into a comprehensive management plan. | Control and manage project milestones and budgets from…
Added 1 min ago
VH
Psychology Program Manager
Veterans Health Administration
Alpena, MI · Saginaw, MI · Clare, MI · Cadillac, MI · Oscoda, MI · Bad Axe, MI
- $125,776 to $187,135 USD / year
Supervisory Psychologist Program manager who has management duties and supervisory oversight of multidisciplinary staff in one or more programs within the Mental Health Service (MHS). The…
Added 1 min ago
VH
Supervisory Social Worker
Veterans Health Administration
Alpena, MI · Cadillac, MI · Oscoda, MI · Saginaw, MI · Bad Axe, MI · Clare, MI
- $89,508 to $135,140 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 1 min ago
BO
Electrical Engineer
Bureau of Alcohol, Tobacco, Firearms and Explosives
Beltsville, MD
- $143,913 to $187,093 USD / year
A. Degree: Engineering. To be acceptable, the program must: (1) lead to a bachelor's degree in a school of engineering with at least one program accredited by ABET; or (2) include…
Added 1 min ago
AN
SUPPLY TECHNICIAN
Army National Guard Units
Santa Fe, NM
- $51,007 to $66,311 USD / year
Manages supply activities to include support of inventory control, storage, distribution, cataloging, supply identification systems, property utilization, and other related activities using…
Added 1 min ago
VH
Physician - Hospitalist
Veterans Health Administration
Marion, IL
- $275,000 to $315,000 USD / year
Serve as Medical Officer of the Day (MOD) to oversee general medicine service operations, triage transfer requests, manage patient flow, and ensure balanced workload distribution
Added 1 min ago
AC
PROGRAM MANAGER (DECEPTION ACTIVITIES)
Air Combat Command
Langley AFB, VA
- $108,019 to $140,426 USD / year
The primary purpose of this position is: To serve as the Headquarters, United States Air Combat Command (ACC) Program Manager for the Deception Activities (DA) program. Serves as lead in…
Added 1 min ago
CA
Management and Program Analyst (Workforce Management)
Customs and Border Protection
El Paso, TX
- $61,722 to $97,087 USD / year
…within U.S. Customs and Border Protection, Office of Field Operations, El Paso Field Office, Mission Support Division, located in El Paso,…
Added 1 min ago
UF
Facility Services Assistant
U.S. Fish and Wildlife Service
Lodi, CA
- $63,081 to $82,007 USD / year
Hazardous Waste Management and Regulatory Compliance and Recycling Program Administration: Coordinates the handling, collection, transportation, and disposal of hazardous waste in…
Added 1 min ago
NP
Supervisory Facility Operations Specialist
National Park Service
Baker, NV
- $89,508 to $116,362 USD / year
You will serve as a Supervisory Facility Operations Specialist with National Park Service. The Supervisory Facility Operations Specialist oversees diverse park infrastructure, manages…
Added 1 min ago
Music Studio Manager (Operations & Student Relations)
Musicologie Langhorne
Langhorne, PA
We are seeking a highly organized and welcoming Music Studio Manager to oversee day-to-day operations, lead student enrollment, support our teaching staff, and ensure an exceptional…
Added 1 min ago
UA
Associate Field Service Technician
USABB ABB Inc.
Remote, United States
- $46,900 to $75,040 USD / year
…with industry partners, delivering advanced solutions that support rapid growth, energy transition, and sustainability objectives. The Division’s portfolio includes industrial circuit…

Closed listing

Maximus

Sr Manager - Proj/Prog

Trenton, NJ, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

Report this job