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Added 3 mins ago
TA
Revenue Operations Manager
Treasure AI
New York
- $150,000 to $180,000 USD / year
As Manager, Revenue Operations, Americas & EMEA, you are a strategic operations business partner to two of the company's highest-velocity GTM teams - Account Development (ADRs) and Customer…
Added 4 mins ago
General Manager
Papa John's USA, Inc.
United States
The General Manager for Corporate Restaurant Operations manages and assumes responsibility for all functions of a Papa Johns restaurant to ensure restaurant profitability. This is…
Added 10 mins ago
Instructional Systems Designer (ISD) Lead
By Light Professional IT Services LLC
Remote, United States
Responsible for interacting with program manager and technical leads to derive team requirements including staffing needs, schedule, and required budget.
Added 11 mins ago
C
Facilities Maintenance Tech
Corning
Keller, TX
- $33 to $36 USD / hour
…training and hands-on experience (proposed minimum; hiring-manager validation…
Added 11 mins ago
Superintendent, Data Centers
Suffolk
Ashburn, VA
Communicate issues, events, performance, and progress daily to the Project Manager
Added 12 mins ago
Data Manager
IronMountain Solutions
Huntsville, AL
The IPO Data Manager is responsible for the management, tracking, routing, disposition, and closeout of Contract Data Requirements List (CDRL) submittals across multiple International…
Added 13 mins ago
Electrical Project Manager
Actalent
Knoxville, TN
Job Title: Electrical Project ManagerJob DescriptionAs a Lead Electrical Project Manager, you will be responsible for reviewing electrical engineering packages from internal teams,…
Added 13 mins ago
Real Estate Manager - Mid, Business
Dewberry
UNAVAILABLE, DC
…years of experience in the specific discipline related to the program or functional area that the contract staff member will be assigned, or 9 years’ experience in lieu of a…
Added 15 mins ago
6438 - Assistant Store Manager FT
Hat World Inc.
WEST DES MOINES, IA
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 16 mins ago
Civil Engineer VI Manager
Remote, United States
Supervises the preparation of plans, estimates, specifications, and contract documents, checking computations, making field inspections, and reviewing the reports of construction…
Added 16 mins ago
Assistant General Manager
StudioRes by Marriott
Chesapeake, VA
About the Role: Hotel Management & Consulting is seeking an experienced and dynamic Assistant General Manager to join our team. If you are an energetic leader with a passion for hospitality…
Added 20 mins ago
Project Engineer (Environmental Services)
Essel
Concord, CA
Reports to program/project manager on project status.
Added 20 mins ago
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Construction Superintendent
Essel
San Leandro, CA
- $85,000 to $95,000 USD / year
Essel is seeking experienced Superintendent / Project Manager.
Added 21 mins ago
Program Analyst, Senior, (Logistics)
Precise Systems
Lexington Park, MD
Supports the efforts and actions of the Case Manager/Program Manager/Team Lead for
Added 23 mins ago
Health Plan Quality Program Mgmt & Performance Manager (Remote in TX)
Molina Talent Acquisition
TX
…improvement activities to maintain compliance with quality program requirements and reporting and monitoring for key quality program activities, and provides support and implementation of…
Added 24 mins ago
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Safety Manager
Christensen Farms
Sleepy Eye, MN
- $85,000 to $115,000 USD / year
140,000 sows on 44 farms, and oversees more than 350 nurseries and grow-finish sites. Our organization employs nearly 1,000 people and maintains 1,500 contract partnerships. We
Added 29 mins ago
C
Material Handler I; Non-Union Warehouse
CURIA
Camarillo, CA
- $18.08 to $21.78 USD / hour
Curia is a global contract development and manufacturing organization (CDMO) with over 30 years of experience partnering with pharmaceutical and biotech companies to provide life-saving…
Added 32 mins ago
RS
Assistant Store Manager - (Perry HWY Tim Horton's) - Erie, PA
Reid Stores LLC
Erie, PA
- $20 to $22 USD / hour
Crosby’s is looking for a motivated and dependable Assistant Store Manager to help lead daily store operations. In this role, you’ll support the Team Leader in creating a clean, efficient,…
Added 40 mins ago
Senior Design Manager, Project Architect
Suffolk
Boston, MA
Partner with the Project Manager as a peer project leader: the Project Manager leads fee, contract, schedule, staffing, change, risk, client management, and financial performance, while the…
Added 42 mins ago
Aviation Sales Manager
Smiths Group
Edgewood, MD
…solutions to airports across the US East Coast. The Aviation Sales Manager will own key airport, airline, and related accounts; develop and execute territory strategy; and work closely with…
Added 46 mins ago
RN Managed Care Coordinator I
BlueCross and BlueShield of South Carolina
Remote, United States
…information to support and determine medical necessity criteria and contract…
Added 47 mins ago
S
Nursing Academic Advisor
Stepful
Remote, United States
- $35 to $38 USD / hour
…in supporting LPN students throughout their hybrid nursing program, serving as a consistent source of academic guidance, accountability, and encouragement from enrollment through program…
Added 53 mins ago
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Project Manager
TEKsystems
Charleston, SC
- $75 to $85 USD / hour
DescriptionThe Project Manager plays a key role in ensuring operational readiness for our client's clinical expansion initiatives, including new clinics, pediatric expansion projects, the…
Added 53 mins ago
T
Epic Radiant Analyst (Ex-Epic)
TEKsystems
Dallas, TX
- $85 to $95 USD / hour
Location: Remote (U.S.)Contract Length: Initial 6-Month Contract with Strong Extension Potential
Added 55 mins ago
AN
HUMAN RESOURCES SPECIALIST (MILITARY)
Army National Guard Units
Columbus, OH
- $64,406 to $83,733 USD / year
…(Military), otherwise known as the Recruiting and Retention Manager (RRM), in the administrative and program operations of the recruiting and retention…

Closed listing

Maximus

Sr Manager - Proj/Prog

Trenton, NJ, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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