Jobs in the United States

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Added 3 mins ago
AU
Senior Construction Manager
AtkinsRealis USA Inc.
United States
- $150,000 to $180,000 USD / year
We are seeking a Senior Construction Manager to join our construction management team supporting transportation projects in Virginia and Washington, DC.
Added 6 mins ago
Senior Diagnostics Engineer
Waymo
Mountain View, CA
This role follows a hybrid work schedule and reports to the Manager of Integration Engineering
Added 7 mins ago
T
Senior Manager, Growth Strategy & Operations
Talkiatry
New York, NY
- $150,000 to $160,000 USD / year
Talkiatry is seeking a data-driven, strategic, and execution-oriented Senior Manager, Growth Strategy & Operations to help scale one of the company's most important growth engines: the…
Added 8 mins ago
Agile Product Owner
KBR Wyle Services, LLC
Beavercreek Township, OH
Communicate program status, risks, and recommendations to senior leadership.
Added 9 mins ago
OA
General Engineer - Recent Graduate
Other Agencies and Independent Organizations
Golden, CO · New Orleans, LA · Moab, UT · Idaho Falls, ID · Paducah, KY · Richland, WA · Hanford, WA · Menlo Park, CA · Grand Junction, CO · Morgantown, WV · Berkeley, CA · Westminster, CO · Warrenville, IL · Germantown, MD · Anchorage, AK · Lexington, KY · Chicago, IL · Washington, DC · Lemont, IL · Ames, IA · Pittsburgh, PA · Los Alamos, NM · Piketon, OH · Cincinnati, OH · Carlsbad, NM · Albuquerque, NM · Oak Ridge, TN · Upton, NY · West Valley, NY · Albany, OR · Weldon Spring, MO · Aiken, SC · Las Vegas, NV · Plainsboro, NJ · Portsmouth, OH
- $56,039 to $100,315 USD / year
The Recent Graduates Program is a dynamic, one-year developmental program that promotes careers in the Federal Government to recent graduates. Participants in the Program receive training…
Added 9 mins ago
OA
Accountant - Recent Graduate
Other Agencies and Independent Organizations
Westminster, CO · Grand Junction, CO · Lexington, KY · New Orleans, LA · Berkeley, CA · Washington, DC · Golden, CO · Richland, WA · Morgantown, WV · Anchorage, AK · Ames, IA · Warrenville, IL · Hanford, WA · Idaho Falls, ID · Menlo Park, CA · Lemont, IL · Paducah, KY · Chicago, IL · Germantown, MD · Moab, UT · Plainsboro, NJ · West Valley, NY · Aiken, SC · Carlsbad, NM · Cincinnati, OH · Las Vegas, NV · Albany, OR · Upton, NY · Oak Ridge, TN · Pittsburgh, PA · Los Alamos, NM · Piketon, OH · Weldon Spring, MO · Albuquerque, NM · Portsmouth, OH
- $50,460 to $100,315 USD / year
The Recent Graduates Program is a dynamic, one-year developmental program that promotes careers in the Federal Government to recent graduates. Participants in the Program receive training…
Added 12 mins ago
Director, Enterprise Data & Analytics
PACSUN
Anaheim, CA
…and bring about positive development. Through our PacCares program, we are committed to our responsibility in using our platform to drive change and take action on the issues important to…
Added 12 mins ago
IH
Administrative Officer
Indian Health Service
Red Mesa, AZ
- $106,437 to $138,370 USD / year
…health information management, and information systems. Advising senior leadership on strategic planning, resource allocation, policy development, and regulatory compliance. Developing and…
Added 14 mins ago
Formulation Senior Research Associate
Vertex Pharmaceuticals Inc (US)
Boston, MA
The Formulation Senior Research Associate will perform an array of activities working with other scientists to advance drug candidates from exploratory development through commercial line…
Added 14 mins ago
Senior Director, Portfolio & Program Management
Vertex Pharmaceuticals Inc (US)
Boston, MA
The Senior Director, Portfolio & Program Management is a global role within the Program and Portfolio Management (PPM) organization. The incumbent is responsible for championing…
Added 15 mins ago
SE
Director of Account Management
Scorpion Enterprises, LLC
Las Vegas, NV
- $130,000 to $160,000 USD / year
Build and maintain strong relationships with key clients, serving as the senior point of contact for major account opportunities or escalations.
Added 17 mins ago
Senior Account Manager, High Net Worth - Personal Lines
Relation Insurance Services, Inc. - RISI
Pleasant Hill, CA · Sacramento, CA · CA · Napa, CA · Fresno, CA · Tulare, CA · Stockton, CA · Yuma, AZ
The High Net Worth Personal Lines Senior Account Manager is responsible for managing the insurance portfolios of high-net-worth clients. The individual in this position must have a deep…
Added 18 mins ago
Senior Journey Marketing Manager, Security Attach
Lumen Technologies
OR
We are seeking a Senior Journey Marketing Manager to lead the end-to-end development, activation, and optimization of integrated customer journeys and campaigns that increase security…
Added 19 mins ago
SE
Senior Planning Team Lead
SWCA Environmental Consultants
Salt Lake City, UT
- $95,908.8 to $124,571.2 USD / year
SWCA Environmental Consultants is seeking a Senior Planning Team Lead to support our operations in the Great Basin. This role is responsible for providing leadership within the Planning and…
Added 23 mins ago
Staff Tech Lead Engineer
CITY HOME
Tamarac, FL
…caching systems that power them. You will also coach and mentor Senior Software Engineers and Software Engineers. Your contributions will ensure the success of the Technology department at…
Added 24 mins ago
Project Manager (Data Center Construction)
Onni Contracting (Chicago) Inc
United States
The Project Manager’s role is to plan, execute, and finalize projects including acquiring resources and coordinating the efforts of team members and third-party contractors or consultants…
Added 24 mins ago
Sr. CMC Project Manager
Enveda
Remote, United States
As a Senior CMC Project Manager at Enveda, you'll own portfolio-level planning and execution of CMC development for our small-molecule assets, from initial tox supplies through Phase 2…
Added 26 mins ago
Senior Marketing Manager - Public Sector
Samsara
Remote, United States
…are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary,…
Added 26 mins ago
Director, Order-to-Cash Operations
Fastly
Denver, CO · New York City, NY · San Francisco, CA · NY
…reporting to the VP, Revenue Accounting. You will manage a Senior Manager, Billing and an Order Management Manager, hire and build a Revenue Operations Manager, and work closely with Deal…
Added 26 mins ago
A
Nurse Practitioner
AlignMed
Albuquerque, NM
- $115,000 to $125,000 USD / year
…improving health outcomes among residents of skilled nursing and senior living facilities. Our physicians, nurse practitioners (NPs) and physician assistants (PAs) are supported by a…
Added 28 mins ago
Senior Manager, Learning Experience & Readiness
Curriculum Associates
Remote, United States
Curriculum Associates is seeking a Senior Manager, Learning Experiences and Readiness (LXR). The Senior Manager leads the LXR i-Ready and Math Content team, which is responsible for keeping…
Added 29 mins ago
CA
Regional Chief of Cybersecurity
Cybersecurity and Infrastructure Security Agency
Seattle, WA · Atlanta, GA · Oakland, CA · Chicago, IL · Kansas City, MO · Boston, MA · Philadelphia, PA · New York, NY
- $126,384 to $164,301 USD / year
Advising senior leadership on strategic cybersecurity issues and risk reduction.
Added 31 mins ago
S/
Senior Financial Reporting Accountant – SEC Reporting
Savers / Value Village
United States
- $82,649 to $123,148 USD / year
The Senior Financial Reporting Accountant supports SEC reporting and technical accounting activities, including technical accounting research and the implementation of processes that…
Added 33 mins ago
G
BMS Control & Efficiency Technician - Jacksonville Onsite
GuideWell
Jacksonville, FL
- $28 to $45 USD / hour
…handlers and pumps. Working under direct supervision of the Senior Manager, Facility Operations, maximizes building energy efficiency and optimizes energy consumption. Perform energy…
Added 33 mins ago
Senior Service Delivery Manager
Cognizant
West Palm Beach, FL
Cognizant is looking for a Senior Service Delivery Manager to own the end-to-end performance and relationship for End User Services: Service Desk, Field Support, Endpoint Management,…

Closed listing

Maximus

Sr Manager - Proj/Prog

Washington, DC, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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