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Added 6 mins ago
Design Engineer - Hydraulics
TRIAD TECHNOLOGIES LLC
Vandalia, OH
Program, test, and debug control software for hydraulic and motion control applications as required.
Added 12 mins ago
Module System Engineer
Apple
Cupertino, CA
We're looking for a Module System Engineer to design and deploy the test instruments that validate our camera and battery modules, from prototype through high-volume manufacturing. You'll…
Added 26 mins ago
Senior Test Engineering Manager
Aerospace
Phoenix, AZ
We have an immediate need for a Senior Engineering Manager on our Engines and Power Systems - Test Services Team to lead the team responsible for our engineering infrastructure for our…
Added 36 mins ago
Director of Engineering - Video Solutions
SEU Sensormatic Electronics, LLC
United States
Work with Quality Engineering to strengthen test strategies, automation, release readiness, and prevention of recurring defects.
Added 37 mins ago
VB
Management and Program Analyst
Veterans Benefits Administration
Washington, DC · Denver, CO · Seattle, WA · Nashville, TN · Saint Paul, MN
- $107,446 to $139,684 USD / year
…subject matter experts to implement Compensation Service business system initiatives. Analyzes and identifies program areas which can be improved by automation or changes in policy or…
Added 40 mins ago
Software Engineer (Senior)
BAE Systems
Herndon, VA
IT system automation to include artificial intelligence and machine learning (AI/ML)
Added 40 mins ago
II
Finance Manager, Adaptive Planning
Instructure, Inc.
Remote, United States
- $130,000 to $145,000 USD / year
● Turn business requirements into scalable solutions. Work with FP&A leaders, Accounting, and IT to design, test, and deploy model changes under change management and testing procedures.
Added 46 mins ago
Operational Technology (OT) Systems Engineer
ESCO Group
Altoona, IA
Travel to client sites and perform physical duties to implement, test, and commission automation systems.
Added 50 mins ago
Lead Software Engineer: Frontend Python
JPMC page
Palo Alto, CA · Columbus, OH
As a Lead Software Engineer at JPMorganChase within Infrastructure Platforms(IP) you will execute creative software solutions, design, development, and technical troubleshooting with…
Added 51 mins ago
Systems Engineer SME
Govcio LLC
Tampa, FL
Lead system interface analysis and integration planning across NOCs, SOCs/CSOCs, enterprise data centers, VTEs, network services, security appliances, and distributed partner-nation…
Added 58 mins ago
Staff Process Development Engineer
DexCom Inc
San Diego, CA
o You will lead and support new product process development, design of experiments and measurement system analyses to collect and analyze applicable data relative to program process…
Added 1 hour ago
(1116127) Energy Electronics Software Engineer
Diversified Services Network, Inc.
Peoria, IL
The Energy Electronics Software Engineer focuses on software-in-the-loop testing and automation for embedded electronic control systems supporting diesel engine programs. This position is…
Added 1 hour ago
T
Enterprise Systems Engineer
TEKsystems
Mason, MI
- $45 to $55 USD / hour
Serve as a technical expert in the area of system administration for complex operating systems, responsible for successful implementation, and system availability.
Added 1 hour ago
Operational Excellence Manager
Quest Defense Systems & Solutions, Inc.
Remote, United States
Lead and maintain the company’s Quality Management System (QMS) to meet AS9100, customer, and internal requirements.
Added 1 hour ago
Senior Product Manager, Customer Success
Equinix LLC
United States
Lead the definition of test cases and allowable configurations, and coordinate and execute UAT before releases
Added 1 hour ago
Software Engineer-III (Full Stack/API Integration)
TD Bank
Mount Laurel, NJ
Ultimately, providing expert advice and lead in system / application administration, installation, configuration / provisioning, platform planning and design, integration, and release /…
Added 1 hour ago
Senior Instrumentation Engineer
Voyager Technologies, Inc.
Pueblo, CO
The Senior Instrumentation Engineer will be located onsite in Pueblo, CO and reports to the Operations Engineering Lead. This role is the hands-on technical authority for instrumentation…
Added 1 hour ago
Piping Field Engineer - Testing
Bechtel Corporation
New Albany, OH
…assigned area or group of systems on the project. Reporting to the Lead Pipe Testing Field Engineer, you will independently manage test packages from development through sign-off for…
Added 1 hour ago
Piping Field Engineer - Testing
Bechtel Corporation
New Albany, OH
…supporting all areas in activities related to the pressure testing program for piping, tubing, and components. Reporting to the Lead Pipe Testing Field Engineer, you will independently…
Added 1 hour ago
Staff Engineer, Manufacturing
Enable Injections Inc.
Cincinnati, OH
Demonstrated experience collaborating with cross-functional project teams and automation suppliers.
Added 1 hour ago
RU
Controls Engineer
Randstad USA
New Albany, OH
- $70,000 to $120,000 USD / year
Client in Columbus area is seeking an experienced Controls Engineer to lead, design, and support electrical and automation control systems across our manufacturing operations. In this role,…
Added 1 hour ago
The Vice President, Enterprise Technology & Innovation
Omniscius Consulting
Ashburn, VA
…leadership of Enterprise IT & Security. This executive will lead internal transformation, current customer innovation, and pre-award technical solutioning, supported by reliable technology…
Added 1 hour ago
Software Engineer
Riverside Research Institute
Beavercreek, OH
Design and maintain automated unit, integration, and hardware-in-the-loop (HIL) test environments to verify system functionality and performance.
Added 1 hour ago
Director of ERISA Compliance
Human Interest
Remote, United States
Lead and direct Human Interest's compliance program ensuring adherence to ERISA, DOL, and IRS regulations across all 401(k) plan operations
Added 1 hour ago
Pipeline Automation Engineer
Par Pacific
Billings, MT
Design, configure, program, test, commission, maintain, and troubleshoot industrial automation and control systems used in pipeline, terminal, storage, loading, and related logistics…

Closed listing

Maximus

Sr Manager - Proj/Prog

Washington, DC, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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