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Added 4 mins ago
Senior Program Manager, Supply Chain Planning, Technical Infrastructure
Google
Sunnyvale, CA · Austin, TX
8 years of experience in program or project management.
Added 17 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Boise, ID
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 26 mins ago
SS
Space Launch Engineer, SSC/SYD 80
Space Systems Command
Kirtland AFB, NM
- $90,479 to $139,871 USD / year
Experience: Applicants should have experience in engineering and/or program management or related fields, ideally within the DoW or a similar environment. Proven experience in leading…
Added 26 mins ago
JA
Supervisory Budget Analyst
Joint Activities
Miami, FL
- $113,356 to $147,365 USD / year
Formulates, presents, and executes annual budgets for complex organizational programs and activities. | Conducts program reviews and budget analyses to assess requirements, funding…
Added 28 mins ago
NC
General Engineer
National Cemetery Administration
Washington, DC
- $143,913 to $187,093 USD / year
Advise senior leadership on engineering, project management, and construction program issues impacting agency operations and strategic objectives.
Added 28 mins ago
OO
Assistant Inspector General (AIG) Front Office
Office of the Inspector General, USPS
Arlington, VA
- $151,661 to $228,000 USD / year
…communications, oversees the development and execution of strategic project plans, and establishes and fosters relationships with Congress and other key…
Added 37 mins ago
CA
Realty Specialist
Citizenship and Immigration Services
Camp Springs, MD
- $169,279 to $197,200 USD / year
…| Performs negotiations in support of the leasing and lease management of real property. | Exercises fully delegated authority to review, inspect, and direct real property actions in…
Added 37 mins ago
US
LEAD TRAINING SPECIALIST
United States Space Force
Peterson AFB, CO
- $109,246 to $142,022 USD / year
Serves as the the DSCA Branch Senior Program Analyst/Technical Advisor, applying analytical and evaluative trainingprogram experience to plan, organize, develop, analyze, and evaluate…
Added 37 mins ago
VH
Biomedical Engineer
Veterans Health Administration
Salisbury, NC
- $60,478 to $141,512 USD / year
Serves as a Biomedical Engineer (BME) within the Healthcare Technology Management (HTM) department at Salisbury VA Healthcare System. Assists in developing and implementing the facility's…
Added 40 mins ago
US
SUPERVISORY INTELLIGENCE SPECIALIST
United States Fleet Forces Command
Naval Base, Norfolk, VA
- $127,646 to $165,945 USD / year
…papers on technical capabilities and developments, and advise senior leaders of detailed intelligence planning, operations and advanced ISR/TCPED doctrine and strategy across the levels of…
Added 40 mins ago
Program Manager 2
CORP-Corporate Office
United States
Related experience includes professional and/or military experience to include a background in project management, program management, engineering, capture efforts, and/or business…
Added 43 mins ago
NS
ADMINSTRATIVE OFFICER
Naval Sea Systems Command
Washington Navy Yard, DC
- $143,913 to $197,200 USD / year
You will integrate and coordinate administrative tasks across the Sustainment Directorate to enable senior leadership to focus on enterprise sustainment, organizational management and…
Added 43 mins ago
SS
Cost Analyst
Space Systems Command
Peterson AFB, CO
- $91,870 to $142,022 USD / year
…before leadership and stakeholders, while actively supporting Program Managers in executing robust Earned Value Management (EVM) practices-including trend analysis, Integrated Baseline…
Added 44 mins ago
EG
Operations - Process Manager - Sr
Eliassen Group
Juneau, AK
- $55 to $65 USD / hour
Our client seeks a senior process manager to lead Script Governance to ensure Intent = Execution for internal and legacy backbook scripts from a recent acquisition. The role will coordinate…
Added 44 mins ago
SC
Sr. Consultant, Professional Services (Microsoft Security)
Softchoice Corporati
Denver, CO
- $116,800 to $146,000 USD / year
As a Senior Microsoft Security Consultant within the Professional Services organization, you will have the opportunity to consult with and advise our valued enterprise and public sector…
Added 49 mins ago
FA
Program Manager
Federal Aviation Administration
El Segundo, CA
- $130,314 to $202,026 USD / year
Individual and organizational performance is typically reviewed periodically by higher level management, usually through status reports and organizational performance measures. Incumbent…
Added 52 mins ago
UM
SUPERVISORY PROGRAM ANALYST (PROJECT MANAGER)
U.S. Marine Corps
Stafford, VA
- $102,415 to $158,322 USD / year
You will serve as a SUPERVISORY PROGRAM ANALYST (PROJECT MANAGER) on the Cyber Perimeter & Access Services (CPAS) team within the Program Office for Cloud & Cybersecurity, Portfolio…
Added 52 mins ago
AN
INFORMATION SECURITY SPECIALIST
Air National Guard Units
New Castle, DE
- $98,630 to $128,221 USD / year
…expertise in web technologies, expertise in systems-related project management and supervising cyber systems. Have expanded experiences and expertise, along with the working knowledge on…
Added 54 mins ago
UA
INTERDISCIPLINARY
U.S. Army Corps of Engineers
Galveston, TX
- $103,225 to $134,195 USD / year
Apply extensive knowledge of management operations and maintenance concepts, principles, methods, and practices as well as knowledge of methods, practices and processes of engineering and…
Added 57 mins ago
CA
Intelligence Research Specialist
Customs and Border Protection
El Paso, TX
- $106,437 to $138,370 USD / year
Planning, Directing, and Collecting: serving as a senior analyst and/or project leader in short and long term planning through in-depth research and analysis regarding threats to border…
Added 57 mins ago
NS
Supervisory Engineer - Strategic Education Outreach Director
Naval Sea Systems Command
Naval Surface Warfare Center, MD
- $143,913 to $197,200 USD / year
…budget proposal and acceptance of funds. | You will engage with Senior Levels of Navy leadership at Office of Naval Research (ONR), NAVSEA headquarters, at Warfare Centers HQ and with other…
Added 1 hour ago
Sr. Director, Analysis & Engagement
Infor
Atlanta, GA
Infor is hiring a Senior Director, Analysis & Engagement to compress the time from business intent to outcome: to shape what Infor’s internal AI capability takes on, lead the business…
Added 1 hour ago
PG
Analyst, Precision
Publicis Groupe Holdings B.V
New York, NY
- $50,065 to $73,944 USD / year
Strong troubleshooting, QA discipline, and project management skills.
Added 1 hour ago
Senior Construction PM
QCS Staffing
Ohio
Senior Construction PM – US, Ohio – Initial 12-Month Contract – Life Sciences Be part of a next-generation pharmaceutical project that’s transforming how medicines are made. We’re…
Added 1 hour ago
VC
Transportation Sustainability Administrator
Ventura County
Saticoy, CA
- $42.04 to $58.86 USD / hour
A minimum of three (3) years of program and/or project management experience, which included data analysis; and

Closed listing

Maximus

Sr Manager - Proj/Prog

Washington, DC, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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