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Added just now
OR Tech
Peachtree Orthopaedic Clinic
Cumming, GA
Provide physiological comfort and psychological support based on individual patient needs.
Added just now
OR Tech
Peachtree Orthopaedic Clinic
Cumming, GA
Provide physiological comfort and psychological support based on individual patient needs.
Added 1 min ago
CC
Assistant Store Manager
Community Choice Financial Family of Brands
Corinth, MS
- $16 USD / hour
As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands-on experience running a store. You’ll develop your leadership skills in…
Added 1 min ago
Staff or Principal, Div Engineer
Southern Company
Virginia Beach, VA
…design, execution and reporting as well as providing engineering support for assigned service center areas. The role will have as direct reports: junior engineers and/or design techs and…
Added 1 min ago
Dental Assistant Extern
Hero Practice Services
Longmont, CO
This position reports to the Operations Manager and is only open to students in an accredited dental assisting program.
Added 1 min ago
Dental Assistant Extern
Hero Practice Services
Van Nuys, CA
This position reports to the Operations Manager and is only open to students in an accredited dental assisting program.
Added 1 min ago
Dental Assistant Extern-EXTRN
Hero Practice Services
Glendale, CA
This position reports to the Operations Manager and is only open to students in an accredited dental assisting program.
Added 1 min ago
Information Systems Security Engineer - ACTIVE SECURITY CLEARANCE REQUIRED
LLNL
Livermore, CA
We have an opening for an Information Systems Security Engineer to provide cyber and technical support for classified networks, standalone systems, security systems, security tools for…
Added 2 mins ago
MJ
AQUATICS MANAGER
MANDEL JEWISH COMMUNITY CENTER OF THE PALM BEACHES INC
Boynton Beach, FL
- $60,000 USD / year
Assist in program development and management: including but not limited to instructional programming, camp pool usage, swim team, Aqua fitness classes, American Red Cross Classes…
Added 3 mins ago
MI
Quality Transformation Engineer
Moog Inc
Murphy, NC
- $60,000 to $80,000 USD / year
…to join them. You will report to the Quality Transformation Manager and will have an onsite work schedule in Murphy, North…
Added 3 mins ago
Economic Development Manager
COUNTY OF WARREN
Front Royal, VA
Performs responsible professional work managing the County’s business retention and expansion program, small business support, and incentive and zone program compliance. Work involves…
Added 3 mins ago
S
Sr. Sales Executive
SGS
Remote, United States
- $90,000 to $120,000 USD / year
Builds and maintains an effective and professional relationships and close cooperation with key internal customers and support teams, including client services, global sales, technical and…
Added 3 mins ago
CN
Recreation Aid (Ceramics)
Commander, Navy Installations Command
Honolulu, HI
- $16 USD / hour
…and Recreation (MWR) Recreational Fleet and Family Readiness Support Services (N94); Commander, Navy Region Hawaii, at Joint Base Pearl Harbor Hickam (JBPHH), Honolulu, HI. The purpose of…
Added 3 mins ago
CN
Customer Service Clerk (Arts & Crafts)
Commander, Navy Installations Command
Honolulu, HI
- $16 USD / hour
…and Recreation (MWR) Recreational Fleet and Family Readiness Support Services (N94); Commander, Navy Region Hawaii, at Joint Base Pearl Harbor Hickam (JBPHH), Honolulu, HI. The purpose of…
Added 3 mins ago
FA
Supervisory Air Traffic Control Specialist (T)
Federal Aviation Administration
Midland, TX
- $119,876 to $149,846 USD / year
Serves as an Air Traffic Manager of a terminal facility and is responsible for planning and directing all activities at the facility.Â
Added 3 mins ago
IR
Senior Stakeholder Relationship Tax Consultant (Relationship Manager)
Internal Revenue Service
Charleston, WV · Richmond, VA
- $89,508 to $121,551 USD / year
…management and partners regarding marketing events, marketing program effectiveness and additional needs for marketing products and/or communication vehicles. Coordinates activities to plan…
Added 3 mins ago
CN
MWR Recreation Assistant (Fitness)
Commander, Navy Installations Command
Naval Medical Center, San Diego, CA
- $21 USD / hour
This position is assigned to the Non-Appropriated Fund Fitness, Sports, and Deployed Forces Support Branch; Fleet Readiness; Commander, Navy Installations Command; Balboa Fitness, NBSD.…
Added 3 mins ago
GS
Management Analyst
Geological Survey
Sacramento, CA · Tucson, AZ · Moffett Field, CA · Flagstaff, AZ
- $74,678 to $121,371 USD / year
- Reviews budgetary and program data, workload reports, and staffing requests to ensure that organization positions are funded properly, participates with leadership and the Office of Human…
Added 3 mins ago
VH
Licensed Practical or Vocational Nurse, PACT - Outpatient
Veterans Health Administration
Roseburg, OR
- $48,694 to $82,838 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 3 mins ago
VH
Licensed Practical or Vocational Nurse, PACT - Outpatient
Veterans Health Administration
Roseburg, OR
- $48,694 to $82,838 USD / year
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific individual eligibility requirements in…
Added 3 mins ago
FA
Supervisory Airway Transportation Systems Specialist
Federal Aviation Administration
Sacramento, CA
- $123,907 to $192,093 USD / year
Serves as a front line Supervisory Airway Transportation Systems Specialist (SATSS), for a System Support Center (SSC). Serves as the System Support Center (SSC) manager.
Added 3 mins ago
CN
Payroll Technician
Commander, Navy Installations Command
Keyport, WA
- $24 to $26 USD / hour
…Human Resources (HR) Office; Fleet and Family Readiness (FFR) Support Service Center; Commander, Navy Region NW (CNRNW), at Keyport, WA. This position is responsible for processing payroll…
Added 3 mins ago
BP
Management & Program Analyst
Bonneville Power Administration
Portland, OR · Vancouver, WA
- $114,684 to $149,091 USD / year
A successful candidate in the Management & Program Analyst position will serve as the Product Owner, business lead, and subject matter expert responsible for the Integrated Contract…
Added 4 mins ago
RC
Assistant Restaurant Leader
Raising Cane's
Philadelphia, PA
- From $57,500 USD / year
Acts as manager on duty and opens and closes the restaurant
Added 4 mins ago
Shipping and Inventory Manager
Woodgrain
Leesburg, GA
The Shipping and Inventory Manager is responsible for overseeing the shipping team, inventory team, and offsite warehouse operations supporting the Leesburg door plant. This position…

Closed listing

Maximus

Sr Manager - Proj/Prog

Washington, DC, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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