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Traveling Federal Safety Manager
GPAC
Rapid City, SD
- $130,000 to $170,000 USD / year
…Municipal, Higher Education and public safety, is seeking a Safety Manager to oversee the safety of these…
Added 1 min ago
G
Scheduling Manager
GPAC
Minneapolis, MN
- $145,000 to $180,000 USD / year
Deliver formal CPM scheduling training programs to internal stakeholders.
Added 1 min ago
G
Traveling Federal Safety Manager
GPAC
Duluth, MN
- $130,000 to $170,000 USD / year
…Municipal, Higher Education and public safety, is seeking a Safety Manager to oversee the safety of these…
Added 1 min ago
G
Traveling Federal Safety Manager
GPAC
Chicago, IL
- $130,000 to $170,000 USD / year
…Municipal, Higher Education and public safety, is seeking a Safety Manager to oversee the safety of these…
Added 1 min ago
G
Traveling Federal Safety Manager
GPAC
Indianapolis, IN
- $130,000 to $170,000 USD / year
…Municipal, Higher Education and public safety, is seeking a Safety Manager to oversee the safety of these…
Added 1 min ago
G
Traveling Federal Safety Manager
GPAC
Cedar Rapids, IA
- $130,000 to $170,000 USD / year
…Municipal, Higher Education and public safety, is seeking a Safety Manager to oversee the safety of these…
Added 2 mins ago
G
Traveling Federal Safety Manager
GPAC
Rapid City, SD
- $130,000 to $170,000 USD / year
…Municipal, Higher Education and public safety, is seeking a Safety Manager to oversee the safety of these…
Added 2 mins ago
G
Traveling Federal Safety Manager
GPAC
Chicago, IL
- $130,000 to $170,000 USD / year
…Municipal, Higher Education and public safety, is seeking a Safety Manager to oversee the safety of these…
Added 5 mins ago
VR
Epic Ascent Supervisor
Vail Resorts
WY
- $25 to $31.32 USD / hour
The Epic Ascent Supervisor provides frontline leadership for the Epic Ascent Concierge team, supporting the Epic Ascent Manager through daily operational oversight, coaching, and service…
Added 5 mins ago
C
Data Analytics Program Mgr - Business Intelligence
CBRE
Cheyenne, WY
- $120,000 to $135,000 USD / year
DataAnalytics Program Manager - Business Intelligence
Added 5 mins ago
Senior ALC Developer
Maximus
Cheyenne, WY
…central to our culture. We invest in our employees through training, professional development, and career advancement opportunities, empowering our teams to deliver meaningful results while…
Added 5 mins ago
Financial Affairs Analyst - Financial Affairs Support Team (FAST)
University of Wyoming and Subdivisions
Laramie, WY
Added 5 mins ago
Account and Project Manager - Manufacturing Works
University of Wyoming and Subdivisions
Laramie, WY
Added 5 mins ago
Senior ALC Developer
Maximus
Cheyenne, WY
…central to our culture. We invest in our employees through training, professional development, and career advancement opportunities, empowering our teams to deliver meaningful results while…
Added 5 mins ago
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Program Manager, RES (Risk Engineering Solutions)
CBRE
Cheyenne, WY
- $105,000 to $125,000 USD / year
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Program Manager, RES position is…
Added 5 mins ago
C
Program Manager, RES (Risk Engineering Solutions)
CBRE
Cheyenne, WY
- $105,000 to $125,000 USD / year
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Program Manager, RES position is…
Added 5 mins ago
EI
Editorial Project Manager
EBSCO Information Services
Cheyenne, WY
- $49,605 to $70,865 USD / year
…balance that remote work offers. You will have the resources, training, and support to succeed as an Editorial Project Manager and to grow your career at…
Added 5 mins ago
M
Senior ALC Developer PART TIME
Maximus
Cheyenne, WY
- Part-time
…central to our culture. We invest in our employees through training, professional development, and career advancement opportunities, empowering our teams to deliver meaningful results while…
Added 5 mins ago
Manager, Field Sales
Wolters Kluwer
Cheyenne, WY
3+ years sales leadership/supervisory experience or completion of Wolters Kluwer Future Leaders Training Program
Added 5 mins ago
EG
Product Manager, Team Digital Products
Eliassen Group
Cheyenne, WY
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 11 mins ago
The Specialist Lead, Records & Contracts
Deloitte
Kansas City, MO
+ Certified Records Manager (CRM) and/or Project Management Professional (PMP) certification desirable
Added 11 mins ago
The Specialist Lead, Records & Contracts
Deloitte
Saint Louis, MO
+ Certified Records Manager (CRM) and/or Project Management Professional (PMP) certification desirable
Added 13 mins ago
7
Assistant Store Leader (Assistant Manager)
7-Eleven
New Franklin, OH
- $11.5 to $17.75 USD / hour
A focus and dedication to your success! We are committed to ensuring our employees receive proper training so they can confidently provide excellent customer service to our customers every…
Added 13 mins ago
Area/Territory Sales Lead - W5387
OSL Retail Services
MIDDLEFIELD, OH
Employee Perks: Generous employee referral program, comprehensive in-store and online LMS training, real opportunities for career growth, recognition, and advancement
Added 13 mins ago
Division EHS Manager, HPD
PARKER HANNIFIN CORPORATION
Wickliffe, OH
…environment, health and safety (EHS).Will report to the general manager and work with their staff on a regular basis. In matters of EHS, will directly supervise Regional EHS Managers.…

Closed listing

Maximus

Sr Manager - Proj/Prog

Frankfort, KY, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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