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05489 - Aftermarket Business Development Manager
Crafted Staff
Kalamazoo, MI
- $150,000 to $170,000 USD / year
Experience Required: Typically 10+ years of progressively responsible experience, including 5+ years of high-level program management with significant revenue or scope responsibility
Added just now
DC
Grants and Contracts Administrator
Duke Careers
Durham, NC
- $61,026 to $98,838 USD / year
…Post-award activities include detailed reconciliation of assigned project budgets, preparing complex budget reports, preparing adjustments and corrections in assigned project budgets for…
Added just now
CYBERSECURITY SPECIALIST
VERSANT POWER
Bangor, ME
Under the general direction of the Manager, NERC Compliance, the Cybersecurity Specialist will provide support to the cybersecurity and compliance needs of the organization in accordance…
Added 2 mins ago
Engineering Manager
Emerald Technologies
Saline, MI
The Engineering Manager leads and manages the engineering organization with a specific focus on front- end engineering, process engineering, and manufacturing engineering for PCBA contract…
Added 3 mins ago
TN
Long Cane Forest Recovery Lead Technician
The Nature Conversancy
North Charleston, SC
- $27 USD / hour
…needs to the Forest Recovery Director and U.S. Forest Service project contacts. The position may serve in Incident Command System positions for which the employee is qualified or formally…
Added 3 mins ago
TN
Andrew Pickens Forest Recovery Technician
The Nature Conversancy
North Charleston, SC
- $24 USD / hour
…work in accordance with established plans, procedures, and technical direction and will work alongside TNC staff, U.S. Forest Service personnel, contractors, and other partners to support…
Added 3 mins ago
TN
Long Cane Forest Recovery Technician
The Nature Conversancy
North Charleston, SC
- $24 USD / hour
…work in accordance with established plans, procedures, and technical direction and will work alongside TNC staff, U.S. Forest Service personnel, contractors, and other partners to support…
Added 3 mins ago
TN
Andrew Pickens Forest Recovery Lead Technician
The Nature Conversancy
Remote_SC, SC
- $27 USD / hour
…needs to the Forest Recovery Director and U.S. Forest Service project contacts. The position may serve in Incident Command System positions for which the employee is qualified or formally…
Added 3 mins ago
Senior Facilities and Operations Area Manager - Building Maintenance Dept
Gwinnett County Public Schools
Suwanee, GA
High degree of technical competence in building maintenance principles and management
Added 3 mins ago
Program Management Analyst
TRIDENT SYSTEMS LLC
Sterling, VA
The Program Management Analyst (Associate Program Manager) is an entry-level program management role responsible for supporting the successful execution of one or more hardware-focused…
Added 3 mins ago
Program Management Analyst
TRIDENT SYSTEMS LLC
Fairfax, VA
The Program Management Analyst (Associate Program Manager) is an entry-level program management role responsible for supporting the successful execution of one or more hardware-focused…
Added 3 mins ago
CO
Program Manager – Watershed Management and Sustainability (PT)
City of Fort Wayne
Fort Wayne, IN
- $35.95 to $45 USD / hour
Position: Program Manager – Watershed Management and Sustainability Pay: $35.42 to $43.00 per hour Schedule: Up to 29 hours per week Location: Fort Wayne, IN
Added 3 mins ago
SO
Environmental Manager 15 - Groundwater and Geological Services Section Manager
State of Michigan
Lansing, MI
- $49.01 to $73.92 USD / hour
…maintain natural resources; working in an environmental protection program; or, enforcing environmental health or environmental protection laws, including three years equivalent to the…
Added 3 mins ago
SO
Environmental Manager 15 - Permitting and Technical Services Section Supervisor
State of Michigan
Lansing, MI
- $49.01 to $73.92 USD / hour
…maintain natural resources; working in an environmental protection program; or, enforcing environmental health or environmental protection laws, including three years equivalent to the…
Added 3 mins ago
Senior Specialist, Program Manager
L3Harris Technologies
Carlstadt, NJ
Job Title: Senior Specialist, Program Management
Added 4 mins ago
C
Asphalt Plant Operator
CRH
Hutchinson, KS
- $20 to $25 USD / hour
High school diploma or GED required; higher education or technical certifications a plus.
Added 5 mins ago
Design Manager
Stantec
Boise, ID
We are seeking a Design Manager to lead the day-to-day coordination and execution of multidisciplinary design packages for advanced manufacturing and technology facilities. Working closely…
Added 5 mins ago
APG EPC Project Manager
Black & Veatch Family of Companies
Cary, NC
…client satisfaction. Provides for the successful staffing of the project. Manages and leads medium to large teams of multi-discipline professionals. Coordinates and integrates the…
Added 6 mins ago
Learning & Leadership Development Director
Department of Transportation
Wake County, NC
The position directly supervises four positions: two Program Analyst II – Pathways positions, which facilitate the curriculum and manage the leadership development cohort cycle; the…
Added 6 mins ago
Product Manager
Robert Half
Remote, United States
We are looking for an experienced Product Manager to connect disaster recovery operations with software delivery. This is ideal for someone who can turn complex field processes, compliance…
Added 7 mins ago
Construction Oversight Lead
Mott MacDonald
Los Angeles, CA
…ensuring quality, safety, and compliance across all phases of project delivery. Working closely with clients, contractors, designers, and construction management teams, you will provide…
Added 7 mins ago
HC
Business Analyst
Haselden Construction
Centennial, CO
- $100,000 to $140,000 USD / year
…- but profound - purpose statement is top of mind for every project manager, superintendent, and team member – whether on a job site or when supporting project operations from the main…
Added 7 mins ago
Senior IT Manager -Manufacturing Digital Transformation
MED Medtronic Inc
Dexter, MI · Tempe, AZ · Fridley, MN
We are seeking an experienced, results-driven Senior IT Manager – Manufacturing Digital Transformation to lead the strategy, delivery, modernization, and operational excellence of digital…
Added 7 mins ago
Product Development Program Manager
MED Medtronic Inc
Brooklyn Center, MN
The Product Development Program Manager leads a set of energy-component projects for internal customers. The role combines hands-on leadership of small, matrixed teams with an understanding…
Added 9 mins ago
CH
Construction Quality Supervisor
CA High Speed Rail Authority
CA
- $13,892 to $15,782 USD / month
…oversight to guarantee a quality facility is designed within the project’s cost, scope, and schedule in collaboration with other Authority branches. The incumbent directs an oversight team…

Closed listing

Maximus

Sr Manager - Proj/Prog

Frankfort, KY, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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