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Senior Customer Success Manager, Public Sector
Findhelp
Nashville, TN
As a Senior Customer Success Manager for the Public Sector, you will lead the strategic direction and account health for Findhelp’s highest-profile, large-scale government clients…
Added 2 mins ago
COMSEC / Network Administrator
GD Information Technology, Inc.
United States
Configures, manages, and troubleshoots LAN/WAN technologies including TCP/IP, BGP, OSPF, EIGRP, VPN solutions, firewalls, and Cisco Unified Communications Manager (CUCM).
Added 2 mins ago
Greenfield Manager, Startups
Vercel
NY · San Francisco, CA
We're looking for a leader to build, coach, and scale a team of senior Startup Account Executives focused on landing net-new, scaling startups on Vercel. These are high-stakes, technical…
Added 3 mins ago
Customer Success Manager, Bilingual (Spanish)
Keeper Security
Remote, United States
Keeper is hiring a driven, bilingual (Spanish) Customer Success Manager to join a high producing team within our B2B sales division. This can be a 100% remote position from select…
Added 5 mins ago
D
Senior Systems Administrator
DREAM
NY
- $105,000 to $115,000 USD / year
Reporting to the Infrastructure Manager, the Senior Systems Administrator ensures that DREAM’s technology infrastructure is secure, reliable, and ready to scale across four campuses of a…
Added 5 mins ago
ER
Summer 2027 Intern - Financial Sales (Hartford)
Empower Retirement, LLC
United States
- $22 to $24 USD / hour
Each intern is paired with a dedicated manager, mentor, and executive sponsor, and will work on a meaningful summer project. This program includes:
Added 6 mins ago
ER
Summer 2027 Intern - Financial Sales (Greenwood Village, CO)
Empower Retirement, LLC
United States
- $22 to $24 USD / hour
Each intern is paired with a dedicated manager, mentor, and executive sponsor, and will work on a meaningful summer project. This program includes:
Added 7 mins ago
Medical Assistant Orthopedics
Canyons Medical Group
United States
Join an organization that invests in your growth - with many career paths to explore, like Medical Assistant Senior, Registered Nurse, Practice Manager, and more!
Added 8 mins ago
WI
(USA) Senior Director, Emerging Sales - Walmart Connect (SMB Advertiser Growth)
Walmart Inc.
AR
- $130,000 to $312,000 USD / year
Leadership includes two Directors, four senior managers, along with one Senior Manager.
Added 8 mins ago
WI
(USA) Senior Manager, Data Science - AI Strategy (Spark Earnings Excellence)
Walmart Inc.
United States
- $110,000 to $220,000 USD / year
Role summary: As a Senior Manager, Data Science - AI Strategy (Spark Earnings Excellence), you will own and drive the AI and automation strategy for the Spark Earnings Excellence team. You…
Added 9 mins ago
NP
Apartment Leasing Consultant - Charlotte, NC
NOAH Property Management
Charlotte, NC
- $23 to $27 USD / hour
…leasing needs. You will work alongside the Assistant Property Manager, Senior Property Manager and NOAH's centralized leasing team to hit occupancy and leasing…
Added 9 mins ago
NP
Assistant Property Manager - Charlotte, NC
NOAH Property Management
Charlotte, NC
- $60,000 to $75,000 USD / year
Career Growth: Opportunity to advance into Property Manager and Senior Property Manager roles as NOAH grows
Added 9 mins ago
NP
Senior Property Manager - Charlotte, NC
NOAH Property Management
Charlotte, NC
- $90,000 to $110,000 USD / year
Join Our Team as a Senior Property Manager – Lead Our Newest Charlotte Community!
Added 10 mins ago
Senior AWS Database Migration Architect / Engineer
NTT DATA Services
Charlotte, NC
We are currently seeking a Senior AWS Database Migration Architect / Engineer to join our team in Charlotte, North Carolina (US-NC), United States (US).
Added 12 mins ago
O
Senior People Business Partner
Ontra
Remote, United States
- $125,000 to $175,000 USD / year
Ontra is seeking a Senior People Business Partner reporting to our Director, People Business Partnerships, on our People team.
Added 13 mins ago
IT Senior Project Manager – M&A Technology
BDO USA Experienced
Grand Rapids, MI · Kalamazoo, MI · Detroit, MI
The IT Senior Project Manager – M&A Technology specializes in leading the technology workstreams of mergers, acquisitions, divestitures, and integrations from due diligence through…
Added 13 mins ago
A
ICT Project Manager
Actalent
ARVADA, CO
- $55 to $72 USD / hour
Job Title: ICT Project Manager (Senior Project Manager Mission-Critical & Data Center Projects)Job DescriptionThis role leads complex, mission-critical and data center projects from initial…
Added 20 mins ago
Manager, CPE Data Engineering Lead
THE CARLYLE GROUP EMPLOYEE CO., LLC
Washington, DC
The Carlyle Group seeks a hands-on engineering manager to lead AI and data engineering for Global Private Equity (GPE). The team builds and runs the platform that brings together portfolio…
Added 23 mins ago
PI
Senior Commercial Sales Operations Analyst
PTC Inc
Boston, MA
- $85,000 to $102,000 USD / year
The Senior Commercial Operations Analyst will be joining the Commercial Operations Planning, Reporting, and Technology team. Our overall objective as part of the Commercial Operations…
Added 24 mins ago
Senior manager, International Brand, Strategy & Business Operations
Starbucks Coffee Company
WA
Now Brewing - senior manager, International Brand, Strategy & Business Operations! #ToBeAPartner
Added 26 mins ago
Customer Focused Team Manager 3
Celestica International LP
Richardson, TX
Manager of a major Customer Focused team within a site. Leads all of the indirect functions necessary to execute the customer's business some or all of whom report directly to the role and…
Added 27 mins ago
Sr Manager App Integration Engineer
Johnson & Johnson Services Inc. Legal Entity
Raritan, NJ
We are searching for the best talent for a Sr Manager App Integration Engineer to be located in Raritan, NJ
Added 31 mins ago
Senior Director, Program Lead - Infectious Diseases
Merck Sharp & Dohme LLC
NJ · PA
Leading and directing teams within a program/disease area/asset on key program planning and execution elements (e.g., program-level overviews; senior management and governance meetings)
Added 32 mins ago
Senior Product Manager (Shopify)
Publicis Groupe Holdings B.V
Chicago, IL
We are seeking a Senior Product Manager with strong, hands-on Product Owner skills and Shopify experience to lead the delivery and evolution of customer-facing eCommerce experiences. This…
Added 32 mins ago
DIRECTOR OF FINANCE
MDI Networx LLC
Overland Park, KS
5–8 years of progressive Finance or Accounting experience, including experience at a director or senior manager level.

Closed listing

Maximus

Sr Manager - Proj/Prog

Frankfort, KY, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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