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Claims Team Lead - Workers Compensation | Licensing and Jurisdiction: NV - Hybrid
Sedgwick Claims Management Services Inc.
Las Vegas, NV
Supports the organization's quality program(s).
Added just now
OSS Team Lead
Sedgwick Claims Management Services Inc.
Telecommuter, TN
PRIMARY PURPOSE: To supervise Operations Support Services (OSS) staff and processes; to monitor colleagues' workloads; to provide training and monitor individual transactions; and to…
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PY
'26-'27 Red Hill After School Site Supervisor
Piedmont YMCA
North Garden, VA
- $18 to $20 USD / hour
Perform other duties as assigned to support the program's success.
Added just now
Family and Community Engagement Director
UMATILLA-MORROW COUNTY HEAD START INC
Hermiston, OR
The Director of Family and Community Engagement (FACE) provides strategic leadership, supervision, and program oversight for Healthy Families Oregon (HFO), Maternal, Infant, and Early…
Added just now
Corporate Food Safety & Regulatory Manager
Tulkoff Foods
BALTIMORE, MD
Lead or support root cause investigations for food safety and regulatory issues, including drafting formal written responses to customers and certifying bodies.
Added 1 min ago
Senior Associate Provost for University Libraries and Educational Technologies
Thomas Jefferson University
Philadelphia, PA
…Special Collections, Instructional Design, Educational Technology Support, Media Services, and Professional Writing and Communications teams. This position oversees a budget of over $12…
Added 1 min ago
Sr Services Manager 3 - Digital Project Management
GE Energy Management Services, LLC
United States
…lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts approaches,…
Added 1 min ago
Finance Specialist - Cash Flow Planning & Analysis
GE Vernova International LLC
United States
Lead FP&A Operations Specialist - Cash Flow Planning & Analysis
Added 1 min ago
JH
Registered Nurse/Coordinator Patient Care Service - Med Surg/Telemetry - Full Time, Evening- Jefferson Bucks
Jefferson Health Northeast
Bucks County, PA
- Full-time
…the daily operations of a specific unit. Acts as a resource, lead, and clinical role model for the patient care team. Advances and oversees patient care standards of the unit for the…
Added 1 min ago
OB
Enrollment & Family Partnerships Manager (Infants–Pre-K)
Our Beginning LLC
Seattle, WA
- $29 to $34 USD / hour
Initiate marketing, outreach, and community partnerships to support enrollment goals.
Added 1 min ago
Staff Tech Lead Engineer
CITY HOME
Tamarac, FL
Added 1 min ago
Senior Chemical Engineer
Chemours
Fayetteville, NC
The role of the Monomers Senior Process Engineer is to provide technical support, guidance and oversight to the process systems of the manufacturing area with a focus on safety, operability…
Added 1 min ago
NS
TECHNICIAN
Naval Sea Systems Command
Crane, IN
- $106,437 to $163,514 USD / year
…vehicle platforms within the Marine Corps portfolio. | You will lead a team of government personnel in conjunction with working with and providing oversight of the contractor…
Added 1 min ago
SI
Supervisory Horticulturist
Smithsonian Institution
Washington, DC
- $169,279 to $197,200 USD / year
…execution, and persuading executives and outside agencies to support program goals, even when facing…
Added 1 min ago
SI
Supervisory Horticulturist
Smithsonian Institution
Washington, DC
- $169,279 to $197,200 USD / year
…execution, and persuading executives and outside agencies to support program goals, even when facing…
Added 1 min ago
AE
ELECTRICIAN
Air Education and Training Command
Randolph AFB, TX
- $65,010 to $75,862 USD / year
…test facilities, extremely high noise levels, and exposure to lead, radiation, chemicals, or…
Added 1 min ago
VH
Registered Nurse (Assistant Nurse Manager - H3)
Veterans Health Administration
Aurora, CO
- $98,261 to $163,816 USD / year
The Registered Nurse Assistant Nurse Manager will support the NM in overseeing operations of a nursing unit/patient care area while also serving as a key liaison between staff and…
Added 1 min ago
US
Lead Realty Specialist
United States Army Installation Management Command
Fort Sill, OK
- $74,678 to $97,087 USD / year
About the Position: Will serve as the Lead Realty Specialist (subject matter and technical expert) in both space utilization and real property management for the installation. Performs…
Added 1 min ago
VH
Nursing Assistant-Medical, Surgical and Telemetry (C2)
Veterans Health Administration
Johnson City, TN
- $36,464 to $56,861 USD / year
…supervision and direction of the Registered Nurse (RN) and/or Lead Licensed Practical Nurse…
Added 1 min ago
VH
Health System Specialist (Credentialing and Privileging)
Veterans Health Administration
West Haven, CT
- $72,737 to $94,563 USD / year
Lead consultant for the VAMC Report Card data related to the C&P Program.
Added 2 mins ago
Field Trainer 1
Flagger Force, LLC
Pompano Beach, FL
Expected to lead by example and professionally represent the organization to clients, employees and the public whether actively working on a site or when providing training or job site…
Added 2 mins ago
Field Trainer 1
Flagger Force, LLC
Pompano Beach, FL
Expected to lead by example and professionally represent the organization to clients, employees and the public whether actively working on a site or when providing training or job site…
Added 2 mins ago
Sales Administrator-Lathrop
Nucor
Lathrop, CA
…bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and…
Added 2 mins ago
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Intensive Mental Health Peer Support Specialist (PSS/PWS) - TM073
Native American Rehabilitation Assoc. of the NW
Portland, OR
- $22.05 to $30.45 USD / hour
At NARA NW, we deliver services and support to Native American and Alaska Native communities, helping individuals lead healthier, more fulfilling lives.
Added 2 mins ago
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Shift Lead
Walgreens
LAKEWOOD, WA
- $18.5 to $23.5 USD / hour
Assist with ensuring the Outdate program is followed with team members.

Closed listing

Maximus

Sr Manager - Proj/Prog

Frankfort, KY, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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