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Added 2 mins ago
Emergency Services Manager, Protective Services Operations, Emergency Services Unit, Protective Services
Amazon
Virtual Location - Virginia, VA
We are looking for an Emergency Services Manager to join a team of professionals responsible for providing the best in emergency response, risk reduction, and security services at Amazon.…
Added 2 mins ago
C
FM Engineering Ops Manager
CBRE
Clarksville, VA
- $130,000 to $170,000 USD / year
As a CBRE FM Engineering Ops Manager, you will help manage the team responsible for providing technical and operational support to the account staff.
Added 2 mins ago
C
Data Center Manager
CBRE
Clarksville, VA
- $100,000 to $130,000 USD / year
…training, and experience. The minimum salary for the Data Center Manager position is $100,000 annually and the maximum salary for the Data Center Manager position is $130,000 annually. The…
Added 2 mins ago
DIRECTOR OF FINANCIAL MANAGEMENT AND COMPTROLLER
Defense Security Service
Quantico, VA
…directs and oversees the Agency's end-to-end financial-management program, including budget formulation and execution, accounting, funds control, financial reporting, internal controls,…
Added 2 mins ago
Network Engineering/Operations Site Lead
Leidos
Fort Belvoir, VA
…communicate credibly with engineers, government stakeholders, and program leadership. The successful candidate will understand enterprise networking and cybersecurity well enough to ask the…
Added 2 mins ago
MT
Sustainability Data & Process Integration Manager
Micron Technology, Inc.
Manassas, VA
- $87,000 to $254,000 USD / year
Lead cross-functional sustainability initiatives requiring strong technical expertise, partner alignment, and program management.
Added 2 mins ago
Contracts Administrator
CACI International
Sterling, VA
You will work closely with program leadership, capture teams, pricing, legal, procurement, and technical stakeholders to identify risks early, craft balanced solutions, and provide clear…
Added 2 mins ago
Senior Contracts Manager
CACI International
Sterling, VA
You will work closely with program leadership, capture teams, pricing, legal, procurement, and technical stakeholders to identify risks early, craft balanced solutions, and provide clear…
Added 2 mins ago
Contracts Manager
CACI International
Sterling, VA
You will work closely with program leadership, capture teams, pricing, legal, procurement, and technical stakeholders to identify risks early, craft balanced solutions, and provide clear…
Added 2 mins ago
Business Operations Manager (PMO Lead)
General Dynamics Information Technology
Fairfax, VA
…management and decision making on the contract. Experience managing program controls, performing data mining/analysis, and ensuring administrative functions are performed in compliance with…
Added 2 mins ago
Project Manager - Scrum Master
General Dynamics Information Technology
Fairfax, VA
Turn complexity into clarity and deliver innovative applications as a Project Manager - Scrum Master supporting a Program Management Office (PMO) on a large, complex Centers for Medicare &…
Added 2 mins ago
T
Program Manager, Aviation
TYLin
Alexandria, VA
- $200,000 to $260,000 USD / year
TYLin is seeking a Program Manager – Landside to lead major aviation infrastructure programs and play a key role in the growth of our aviation practice across the Mid-Atlantic.
Added 2 mins ago
Digital Technical Product Manager Lead - Omni Modernization
USAA
Chesapeake, VA
Are you passionate about digital product development and leveraging technical expertise to drive innovation? We are seeking a dynamic and experienced Digital Technical Product Manager to…
Added 2 mins ago
GA
Principal Technical Product Manager, Data & Platform
GE Aerospace
Glen Allen, VA · Charlottesville, VA
- $152,000 to $222,000 USD / year
…supporting the Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical…
Added 2 mins ago
MGR COMPUTER SYS SECURITY 2 (IAM & APPS)
Huntington Ingalls Industries
Newport News, VA
…managers, engineers and software developers to solution architects, technical subject matter experts, and system users. We collaborate together at the forefront of technology,…
Added 2 mins ago
Business Development Manager - Federal Civilian
CACI International
Reston, VA
Job Title: Business Development Manager - Federal Civilian
Added 2 mins ago
Business Development Manager - DoW/4th Estate
CACI International
Reston, VA
Job Title: Business Development Manager - DoW/4th Estate
Added 2 mins ago
Business Development Manager-NAVY/USMC
CACI International
Reston, VA
Job Title: Business Development Manager-NAVY/USMC
Added 2 mins ago
SAP NS2 Senior Cloud Security Engineer-TS/SCI poly Onsite - Chantilly, VA
SAP
Herndon, VA
All internals must have manager’s approval to transfer.
Added 2 mins ago
Senior Technical Program Manager, Data Center Engineering Global Integrated Facilities Team
Amazon
Herndon, VA
5+ years of technical product or program management experience
Added 2 mins ago
FACILITIES CUSTODIAL SUPERVISOR
Navy Exchange Services (NEX)
NORFOLK, VA
…of equipment and follows prescribed preventative maintenance program requirements. Insures all equipment repairs and adjustments are made and makes recommendations for the timely…
Added 3 mins ago
Manager, Creative Design
Clark Construction Group, LLC
McLean, VA
Clark is looking for a talented Manager, Creative Design to join our collaborative, high-energy team. As a visual leader, you will be responsible for reinforcing and promoting the Clark…
Added 3 mins ago
G
Technical Product Manager - AI-Native Solution Delivery
Guidehouse
MCLEAN, VA
- $130,000 to $216,000 USD / year
The Technical Product Manager translates complex business challenges into scalable enterprise solutions within the Chief Transformation Officer (CXO) organization, supporting internal AI…
Added 3 mins ago
Store Manager - Kay Jewelers - Tysons Corner Center
Signet Jewelers
McLean, VA
Reporting to this Position: Assistant Store Manager, Jewelry Consultant, Sales Support and Inventory Control
Added 3 mins ago
OCONUS Rotational Site Lead - 31056
Huntington Ingalls Industries
McLean, VA
Provides policy and guidance recommendations to the Program Manager and program management team.

Closed listing

Maximus

Sr Manager - Proj/Prog

Little Rock, AR, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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