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Stylist
Ulta Beauty, Inc.
Bend, OR
…professional services with an emphasis on the guest’s total look. They support the Experience Manager (EM) and the Assistant Services Manager (ASM) through a focus on performance (service…
Added 1 min ago
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Project Manager, Civil Engineer
GPAC
Nashville, TN
- $120,000 to $145,000 USD / year
A civil engineering firm in Nashville is hiring a Project Manager to lead land development design teams. The role is fully on-site.
Added 2 mins ago
VF
Maintenance Coordinator- Endwell, NY
Visions Federal Credit Union
Endwell, NY
- $28 to $32 USD / hour
…who rely on them. You’ll work with the Assistant Facilities Manager to coordinate preventive and reactive maintenance, support Internal Operations goals, and partner with vendors and teams…
Added 3 mins ago
IG
Engineering Project Manager
Insight Global
Mount Pleasant, SC
- From $48 USD / hour
The Project Manager is responsible for the day-to-day execution of complex data center construction projects, with a strong focus on electrical and mechanical systems. This role is hands-on…
Added 3 mins ago
Senior Manager Project/Program Management
ASRC Federal
Anchorage, AK
Serves as Project Manager in support of the Alaska Radar System (ARS), a United States Air Force operation and maintenance radar contract. The Project Manager (PM) is responsible for…
Added 4 mins ago
Senior Manager, Cyber Tech, Trust and Mitigation
Coke Florida
Tampa, FL
…Company by Deloitte Private and The Wall Street Journal. This program recognizes outstanding U.S. private companies and the achievements of their management teams in four key areas:…
Added 4 mins ago
Manager, Integrated Supply Manager
Coke Florida
Hollywood, FL · Tampa, FL
…Company by Deloitte Private and The Wall Street Journal. This program recognizes outstanding U.S. private companies and the achievements of their management teams in four key areas:…
Added 4 mins ago
Manager, Facilities Construction Project Manager
Coke Florida
Tampa, FL
…Company by Deloitte Private and The Wall Street Journal. This program recognizes outstanding U.S. private companies and the achievements of their management teams in four key areas:…
Added 4 mins ago
Administration Director, Facilities Management
Coke Florida
Tampa, FL
…Company by Deloitte Private and The Wall Street Journal. This program recognizes outstanding U.S. private companies and the achievements of their management teams in four key areas:…
Added 4 mins ago
Procurement Program Manager
Coke Florida
Tampa, FL
The Procurement Program Manager is responsible for developing & implementing new programs, as well as, managing existing programs within the Procurement department. The role requires…
Added 4 mins ago
Data Management [Multiple Positions Available]
JPMC page
Plano, TX
…experience in the job offered or as Data Management, Project Manager, Business Systems Consultant, or related occupation. The employer will alternatively accept a Master's in Human Resource…
Added 5 mins ago
DH
Case Manager, STEP: Substance Use and Behavioral Health
Denver Health
Denver, CO
- $53,300 to $74,600 USD / year
We are recruiting for a mission-driven Case Manager, STEP: Substance Use and Behavioral Health to join our team!
Added 5 mins ago
Branch Support Coordinator
Rentokil North America, Inc
Denver, CO
Responsible for WDS Support (sales entry, routing, client contact info & client inventory updates)
Added 5 mins ago
TA
Cloud Architecture & Strategy Engineering Manager
The Aerospace Corpor
Colorado Springs, CO
- $147,600 to $221,400 USD / year
Interface with program office and government customers,other corporate support organizations,andother ETG departments
Added 5 mins ago
FF
Breeder Ranch Foreperson Ex
Foster Farms LLC
Olathe, CO
- $31,533 USD / year
The Breeder Ranch Manager is responsible for overseeing all farm operations, including ensuring birds are raised in accordance with company policies and standards, and that eggs are…
Added 5 mins ago
OS
Program Control SME
Odyssey Systems Cons
Colorado Springs, CO
- $31,533 USD / year
Provide quality acquisition and program documentation (briefings, documents, and plans, to include RFPs, proposal evaluations, and support to Procurement Contracting Officer).
Added 6 mins ago
SB Supply Chain Project Manager - Global
Turner Construction Company
Boston, MA
Support technical sales effort for BU Business Development/Pre-Construction (e.g., client presentations, reviewing packages, package estimates, scheduling).
Added 6 mins ago
Infection Preventionist - St. Francis Medical Center
Bon Secours Mercy Health
Midlothian, VA · Petersburg, VA
Responsible for management of Infection Prevention and Control (IPC) activities under the guidance of the Manager of Infection Prevention. Provides coordination and support for the…
Added 6 mins ago
UAS Systems Specialist Lead
CACI
Aberdeen Proving Ground, MD · Aberdeen Proving Ground
The UAS Systems Specialist Lead will act as both the technical lead and as the unit manager for a team of UAS specialists. As a lead, the individual will manage and task activities related…
Added 7 mins ago
Grossing Technician I
Quest Diagnostics
Indianapolis, IN
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote…
Added 7 mins ago
L
Merchandising Part Time Days
Lowes
Worcester, MA
- $16.5 to $17.2 USD / hour
- Part-time
Whether you need a part-time position or a place to plant yourself and grow, Lowe's is ready to support your goals. As a Lowe's associate, you'll gain access to many benefits beyond…
Added 7 mins ago
G
Heavy Civil Assistant Quality Control Manager
GPAC
Yuma, AZ
- $110,000 to $125,000 USD / year
- Support the QC Manager in running the project quality program
Added 7 mins ago
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Heavy Civil Assistant Quality Control Manager
GPAC
Eagle Pass, TX
- $110,000 to $125,000 USD / year
- Support the QC Manager in running the project quality program
Added 8 mins ago
Program Manager, Commercial Governance, Analytics and Invoicing
Google
Austin, TX
As a Program Manager for Commercial Governance, Analytics and Invoicing within the Data Center Delivery Engineering (DCDE) Special Projects team, you will play a critical role in managing…
Added 8 mins ago
Head Universal Banker - Hoboken Branch
Citi
HOBOKEN, NJ · Hoboken, NJ · Hoboken
Lead, coach, and support Universal Bankers and Tellers by modeling excellent service behaviors and mentoring on sales, service, and compliance routines.

Closed listing

Maximus

Sr Manager - Proj/Prog

Little Rock, AR, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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