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Senior Consumer Relationship Banker - Bayou Walk Branch
Regions Bank
Shreveport, LA
…goals. This role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex, affluent solutions, wealth…
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Sr. Project Manager
MasTec Inc
Louisville, CO
The Project Manager can run a standalone multi-craft, joint venture, or EPC project up to $50 million dollars. The Project Manager is responsible for overseeing project Safety, Quality, and…
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Project Field Engineer- Civil
Lemartec
Pontoon Beach, IL
The Civil Project Engineer is responsible for providing technical engineering information to the Project Manager, Craft Supervisors, and Corporate Functional Managers to ensure design…
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Rocket Youth - Business Operations Manager
livingHR
Miami, FL · Tampa, FL
As Business Operations Manager, you will drive growth and business performance across a group of businesses in the company’s portfolio. You will own the P&L for the businesses you manage…
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Selling General Manager
Mobility Works
Phoenix, AZ
The General Manager holds the responsibility of executing the store operations playbook flawlessly, aiming to achieve the store's defined objectives. This role carries substantial influence…
Added 1 min ago
Customer Success Enablement Manager
Buildots
Remote, United States
…(El Paso at Buildots), you will be responsible for ensuring customer success and satisfaction on a major construction project in El Paso, while also supporting additional projects remotely.…
Added 1 min ago
Project Field Engineer- Civil
Lemartec
Pontoon Beach, IL
The Civil Project Engineer is responsible for providing technical engineering information to the Project Manager, Craft Supervisors, and Corporate Functional Managers to ensure design…
Added 1 min ago
Store Manager in Training
West Virginia CVS Pharmacy, L.L.C.
Charleston, WV
The SMIT program is designed to enhance your career as a future store leader. We support your development towards the store manager role by participating in a self-paced, collaborative…
Added 2 mins ago
RF
Branch Operations Intern
Republic Finance, LLC
Bossier City, LA
- $15 USD / hour
Become licensed and go through an accelerated version of the Assistant Branch Manager Program to learn the loan process and all necessary regulatory training.
Added 2 mins ago
RF
Assistant Branch Manager - Sales Manager Trainee
Republic Finance, LLC
Independence, MO
- $45,000 USD / year
We give you all of the tools that you need to succeed and grow into a Branch Manager position! As an entry-level ABM, you will go through an 18 - 24 month on-the-job paid training program…
Added 2 mins ago
V
Senior Product Manager, Organizational Units
Vanta
Remote, United States
- $207,000 to $244,000 USD / year
As a Senior Product Manager on the Organizational Units team, you will own the structural layer of Vanta for enterprise customers. This includes Org Unit object, the access and permissions…
Added 2 mins ago
Senior Customer Manager - Performance Monomers
THE DOW CHEMICAL COMPANY
Remote, United States
Dow has an exciting opportunity for a Senior Customer Manager in our Performance Monomers business! This position can be located virtually within the United States.
Added 2 mins ago
Sourcing Manager
THE DOW CHEMICAL COMPANY
Midland, MI · Houston, TX
Dow has an exciting opportunity for a Sourcing Manager! This position can be located in Midland (MI, USA), Houston (TX, USA), or Terneuzen (NLD). In this role, you will create value for Dow…
Added 2 mins ago
Quality Assurance Manager
Biospectra Inc
Bangor, PA
…manufacturer, this is the job for you! As the Quality Assurance Manager, you will be responsible for managing the quality assurance, regulatory and environmental programs for Dextran…
Added 2 mins ago
Associate Director, Strategy & Operations, North America GM Office
BeOne Medicines USA, Inc.
Remote, United States
The Associate Director, Strategy & Operations will report to the Chief of Staff to the North America General Manager and serve as a strategic partner to the North America leadership team,…
Added 2 mins ago
Pharmacy Technician
Wisconsin CVS Pharmacy, L.L.C.
Wausau, WI
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
Pharmacy Technician
Wisconsin CVS Pharmacy, L.L.C.
Grafton, WI
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
Pharmacy Technician
Washington CVS Pharmacy, L.L.C
Puyallup, WA
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
Pharmacy Technician
Washington CVS Pharmacy, L.L.C
Gig Harbor, WA
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
Pharmacy Technician
Virginia CVS Pharmacy, L.L.C.
Leesburg, VA
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
Pharmacy Technician
Utah CVS Pharmacy, L.L.C.
Saint George, UT
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
Pharmacy Technician
CVS Pharmacy, Inc.
Universal City, TX
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…
Added 2 mins ago
Operations Manager
CVS Pharmacy, Inc.
Tyler, TX
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and…
Added 2 mins ago
Operations Manager
CVS Pharmacy, Inc.
Tyler, TX
The Operations Manager is a member of the Store Management team, and as such, fulfills the company purpose of helping people on their path to better health by driving store execution and…
Added 2 mins ago
Pharmacy Technician
CVS Pharmacy, Inc.
Richardson, TX
As a Technician, you will support the pharmacy team in delivering operational and service excellence within your store. Technicians are often the first point of contact to assist our…

Closed listing

Maximus

Sr Manager - Proj/Prog

Little Rock, AR, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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