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TDCJ - Maintenance Supervisor I, II, III IV - Elec
Texas Department of Criminal Justice - SET
EDINBURG, TX
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TR
Janitor - Edinburg, TX
Training Rehabilitation & Development Institute
Edinburg, TX
- $18.28 USD / hour
Perform other duties as assigned by the Project Manager
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GIS Technician
ENSTAR Natural Gas Company
Anchorage, AK
As a GIS Technician, you will play an essential role within our Engineering department, reporting to the Manager of Southern Division Operations. Your responsibilities will include, but are…
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NP
Supervisory Ecologist
National Park Service
Washington, DC
- $121,785 to $158,322 USD / year
…is to serve as Supervisory Regional Inventory and Monitoring Program Manager in the National Capital Region (NCR). The Incumbent is responsible for supervising and directing the…
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Field Construction Coordinator
Oncor Electric Delivery Co. LLC
Wichita Falls, TX
…Transmission construction projects, providing general and specific project information to stakeholders. The FCC is responsible for requesting field design changes by the project engineer,…
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PH
Case Manager
Project Hospitality
Staten Island, NY
- $26.37 USD / hour
The OASAS Housing Program provides individuals and families who have a history of substance use with supportive case management services enabling them to work towards a less supported…
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Principal – Data Science
Ally
Lewisville, TX
…office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role's specific work requirements with you during the hiring process. All work…
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Global Supply Manager, Utilities & Infrastructure (Starlink)
SpaceX
Bastrop, TX
…delivery to support high-volume production ramps for the Starlink…
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Quality Engineer
Schlumberger
Odessa, TX
Assist in defining and developing quality program status indicators and performance measurements.
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Safety Manager
Dragados
Honolulu, HI
Oversees safety program and procedures for one or more project sites within the same District.
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CG
ROUTE ANALYTICS EFFICIENCYMANAGER - HOUSTON, TX
Compass Group, North America
KATY, TX
- $60,000 to $65,000 USD / year
The Route Analytics Manager is responsible for route scheduling, workforce planning, forecasting, and operational analytics to ensure efficient, cost-effective, and customer-focused route…
Added 1 min ago
Senior Substation Project Manager
Black & Veatch Family of Companies
Houston, TX
The Senior Substation Project Manager will function in a project manager capacity. You will own the bottom-line for services projects encompassing HV, MV, LV, underground, and overhead…
Added 1 min ago
HR Intern
Schlumberger
Midland, TX
…and operational discipline. The intern will participate in HR project(s) (process improvement, standard work, documentation) as…
Added 1 min ago
Project Coordinator, Engineering Operations
Celestica
Richardson, TX
Align the deliverables (outputs) to the program’s “outcome” with the aid of the functional manager
Added 1 min ago
TV
ABM & AI Marketing Manager
Team Velocity Marketing
Remote, United States
- From $110,000 USD / year
Team Velocity is seeking a strategic, innovative, and results-driven ABM & AI Marketing Manager to develop and scale account-based marketing initiatives and AI-powered engagement programs…
Added 1 min ago
BR
Service Manager
Bretz RV & Marine
Billings, MT
- $100,000 to $115,000 USD / year
…motorhomes (and the occasional specialized aircraft or helicopter project), our team handles work on a scale few shops ever…
Added 1 min ago
XE
Transmission Planning Manager (SPS)
Xcel Energy
Amarillo, TX
- $129,000 to $190,000 USD / year
…participating in various transmission vision, strategy development or project teams and forums, interacting with and influencing locally-focused transmission planning-related organizations,…
Added 1 min ago
IT
Web & Digital Marketing Manager
Illinois Tool Works
Eden Prairie, MN
- $80,000 to $100,000 USD / year
We're looking for a Web & Digital Marketing Manager who will own and optimize MTS’s website, email marketing programs, analytics, and marketing technology. This role will support our…
Added 1 min ago
Sr Work Week Manager
Constellation Energy Generation, LLC.
Oswego, NY
…organizational boundaries working with all departments and designated Project Managers to solve conflicts which challenge schedule safety and performance. Responsible for ensuring fleet and…
Added 1 min ago
Senior Project Manager - IT
7-Eleven
Irving, TX
IT Senior Project Manager is responsible for managing one or multiple projects for the Value Chain Initiative, a 7-Eleven IT strategic project and initiative. Responsibilities include…
Added 1 min ago
Senior Manager, Data Engineering & AI
CVS Health
Irving, TX
…leadership, cross-functional partnership, and strategy. The Senior Manager owns the growth, performance, and delivery of the team, partners closely with product, data science, and business…
Added 1 min ago
Manager - Trade Shows & Events
Caris Life Sciences
Irving, TX
The Manager - Trade Shows & Events will support a high volume of trade shows and events for the Caris Life Sciences organization. This position is responsible for partnering with leadership…
Added 1 min ago
Senior Associate, Market Engagement Lead - Community Impact & Investment (Dallas)
Capital One
Plano, TX
…and Investment (CI&I), Community Finance, CRA Strategy and Program Management, the Global Policy Affairs Group, Regulatory Relations, and RISE. Through our teams, we have unparalleled…
Added 1 min ago
Senior Procurement Specialist - TX 1
Amrize
Plano, TX · Odessa, TX
Employ procurement tactics such as benchmarking, cost modelling, eSourcing tools, supplier discovery, and other project management tools for cost reduction.
Added 1 min ago
Sr Account Delivery Manager
DXC Technology
Plano, TX
We are seeking a Sr Manager, Account Delivery to lead day-to-day delivery operations for one or more Insurance Industry client accounts . This role is accountable for ensuring client…

Closed listing

Maximus

Sr Manager - Proj/Prog

Jefferson City, MO, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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