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BMS Control & Efficiency Technician - Jacksonville Onsite
GuideWell
Jacksonville, FL
- $28 to $45 USD / hour
…handlers and pumps. Working under direct supervision of the Senior Manager, Facility Operations, maximizes building energy efficiency and optimizes energy consumption. Perform energy…
Added just now
Business Development Manager OEM
Emerson
Tallahassee, FL
If you are a sales professional or business development manager looking for an opportunity to grow your career, Emerson has an exciting opportunity for you. In this role, you will drive…
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STAFF ASSISTANT OPS - 60932024
MyFlorida
TALLAHASSEE, FL
- $22 USD / hour
Provides monitoring and research support to assigned Contract Managers and the Grants Manager by reviewing contract, grant and procurement files.
Added 1 min ago
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OPS Budget Analyst - 31902012
MyFlorida
TALLAHASSEE, FL
- $32 USD / hour
…Bureau of Mitigation, and will assist the Fiscal Operations Manager in analyzing, tracking, and managing the bureau’s budget, contractual services, and use of management costs authorized…
Added 1 min ago
Archer IRM Developer / Administrator
Cognizant
Tallahassee, FL
…hands-on expertise with Archer Advanced Workflow, Data Driven Events (DDE), Data Feed Manager, REST APIs, and platform administration. Experience within banking or financial services and…
Added 1 min ago
Sr Manager - Proj/Prog
Maximus
Tallahassee, FL
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 1 min ago
Event Planner Assistant
Sight & Sound Productions
Jacksonville, FL
Do you have a passion for creating events and making long-lasting memories for your clients? Sight & Sound Productions is seeking an Assistant Project Manager!
Added 1 min ago
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Security Assistant
Virginia Beach City Public Schools
Virginia Beach, VA
- $19.28 to $28.13 USD / hour
Provide security during sports events and other activities, as assigned.
Added 1 min ago
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Assistant Business Office Manager
Avardis Health
Roanoke, VA
- $21 to $22 USD / hour
Looking for a qualified Assistant Business Office Manager to join our team!
Added 1 min ago
Airside Experience Specialist
Signature Aviation
Tampa, FL
…reputation if the work continues. Report concerns to the appropriate manager and cooperate in addressing the unsafe act or…
Added 1 min ago
Aetna Onsite Nurse Liaison - City of Orlando - RN
CVS Health
Orlando, FL
Maintain timely documentation, follow-up, appointment support, and reporting activities to help keep outreach, onsite visits, and wellness program support organized and effective.
Added 1 min ago
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Part-time Nabisco Merchandiser
Mondelez International
Kissimmee, FL · Orlando, FL
- $14 to $16 USD / hour
- Part-time
…in-store execution. You’ll work closely with your Retail Territory Manager (RTM) to ensure our iconic brands - Oreo, Ritz, belVita, Chips Ahoy!, Triscuit, and more - are stocked, displayed,…
Added 1 min ago
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Seasonal Event Technician, Audio Visual - Orlando World Center Marriott
Encore
Orlando, FL
- $15 to $18.48 USD / hour
…customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event…
Added 1 min ago
Agile Product Owner
KBR
Beavercreek Township, OH
Facilitate Agile planning events including sprint planning, backlog refinement, sprint reviews, and retrospectives.
Added 2 mins ago
Filtration Sales Specialist- GA, FL, Puerto Rico
Danaher Corporation
Miami, FL · Tampa, FL · Fort Lauderdale, FL
…These responsibilities include both by providing the Account Manager in sales process with product expertise as well as independently identifying…
Added 2 mins ago
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Golf Pro Shop Manager
Commander, Navy Installations Command
Virginia Beach, VA
- $21 to $23 USD / hour
This position is located at Mid-Atlantic Region, Fleet and Family Readiness Program, Fleet Readiness Department. The incumbent will be responsible for the daily operation and management of…
Added 2 mins ago
Practice Coordinator
One Medical
Miami, FL
…will motivate, support, and under direction of your Operations Manager, provide direction, and coach your teammates to ensure consistent high performance of the practice and support your…
Added 2 mins ago
Clinical Studies Registered Nurse II, Comprehensive Cancer Center
Wake Forest University Baptist Medical Center
Winston Salem, NC
…enter the initial adverse event report and serious adverse events into the eIRB system e. Follows-up with the assigned regulatory contact to resolve any outstanding reporting requirements…
Added 2 mins ago
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Intake and Outreach Manager
ALI FORNEY CENTER
New York, NY
- $85,000 USD / year
The Intake & Outreach Manager is responsible for overseeing the Ali Forney Center's intake, outreach, and engagement functions, ensuring LGBTQ+ youth experiencing or at risk of homelessness…
Added 3 mins ago
SET Strategy & IBP Intern
SET Services Group LLC
FL
The JM Family College Internship Program is designed to create an opportunity for college students to have meaningful work experiences that tie to their programs of study. As part of this…
Added 4 mins ago
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Sous Chef - Longwood University
Aramark
Farmville, VA
- $25 to $32 USD / hour
Perform other duties as requested by the Food Service Director or Manager whenever his/her skill and/or experience would be vital to initiate, coordinate, or complete any given program.
Added 4 mins ago
The Pavillion Dining Hall -Food Service Superviso - University of South Carolina
Aramark
COLUMBIA, SC
Perform other duties as requested by the Food Service Director or Manager whenever his/her skill and/or experience would be vital to initiate, coordinate, or complete any given program.
Added 4 mins ago
HP
Marketing Manager - Hotel Polaris
Hotel Polaris at US Airforce Academy
Colorado Springs, CO
- $60,000 to $65,000 USD / year
The Marketing Manager will support the execution of marketing initiatives that build awareness, drive engagement, and generate revenue for Hotel Polaris. Reporting to the Director of…
Added 5 mins ago
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Full-Time Overnight Cleaner (Thu-Mon, 11PM-6AM)
Comstock
Reston, VA
- Full-time
Completes daily cleaning and janitorial tasks as assigned by the Senior Operations Manager, Janitorial.
Added 5 mins ago
UF
FUL-Wildlife Refuge Specialist
U.S. Fish and Wildlife Service
Cambridge, MD
- $70,623 to $91,815 USD / year
…educational materials, or assisting with tours or outreach events; and performing program or operational support tasks, such as maintaining project records, contributing to work planning,…

Closed listing

Maximus

Sr Manager - Proj/Prog

Jefferson City, MO, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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