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Added 1 min ago
Director - AI Product Manager - AI Controls & Observability
Edward Jones
United States
…Working in collaboration with colleagues in EJ Labs, Engineering, Data, Product Management, Experience, and the respective Business and Functional areas , the Director, AI Product Manager –…
Added 1 min ago
Research Program Manager, Research Infra and Training Frameworks
Reflection
San Francisco, CA
Research Program Managers at Reflection are high-leverage leaders and operators who embed directly with research and infrastructure teams to accelerate the pace of frontier model…
Added 1 min ago
Research Program Manager, Pre-training
Reflection
San Francisco, CA
Research Program Managers at Reflection are high-leverage leaders and operators who embed directly with research and engineering teams to accelerate the pace of frontier model development.…
Added 2 mins ago
Senior Leadership Technical Program Manager, Data Intelligence, Core Systems
Google
San Jose, CA
…unique engineering challenges we face daily. As a Technical Program Manager at Google, you lead complex, multi-disciplinary engineering projects using your engineering expertise. You plan…
Added 4 mins ago
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Benefits Program Manager - Retirement & ESPP (Hybrid)
AECOM
Houston, TX
- $80,000 to $110,000 USD / year
AECOM has an opening for a Benefits Program Manager - Retirement Plans to join our Global Benefits & Well-being team in our Dallas office or a hybrid work location. The role provides…
Added 4 mins ago
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Benefits Program Manager - Retirement & ESPP (Hybrid)
AECOM
Chicago, IL
- $80,000 to $110,000 USD / year
AECOM has an opening for a Benefits Program Manager - Retirement Plans to join our Global Benefits & Well-being team in our Dallas office or a hybrid work location. The role provides…
Added 4 mins ago
Sr. Product Manager
Safe-Guard Products International LLC
Atlanta, GA
Job Title: Sr. Product Manager (hybrid- onsite Monday- Thursday)
Added 5 mins ago
Accounting Manager
Sports Endeavors
Hillsborough, NC
…and other non-profit organizations and events. Our Passback Program collects used but still usable gear from customers and then distributes it to teams who are not able to afford even the…
Added 6 mins ago
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Testing Coordinator - IDEA Lopez Academy (Immediate Opening)
IDEA Public Schools
Odessa, TX
- $21.99 to $27.49 USD / hour
Tuition Reimbursement: Staff members may apply for up to 50% of tuition paid toward a qualifying degree program, up to $5,250 maximum per year subject to manager discretion and budget…
Added 6 mins ago
Technical Program Manager – Networking NPI
Nscale
NY
We're hiring a Technical Program Manager to lead New Product Introduction (NPI) for networking across Nscale's US GPU cloud. You'll own the path from a new network platform, architecture,…
Added 8 mins ago
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Facilities Supervisor
CBRE
Midlothian, VA
- From $84,500 USD / year
Review data from work order reports and create and present performance and progress status reports to management. Make suggestions on how to improve efficiency.
Added 9 mins ago
Senior Product Operations Manager
Weave
Lehi, UT
As our Senior Product Operations Manager, you will report to the Head of Product Operations and help drive the operational effectiveness of our product development organization. You will…
Added 9 mins ago
Project Manager - Oracle EBS
General Dynamics Information Technology
Fairfax, VA
GDIT is seeking an experienced Project Manager to support a potential Centers for Medicare & Medicaid Services (CMS) initiative focused on Medicare claims processing. This large-scale,…
Added 9 mins ago
Investments and Business Case, Principal
The MITRE Corporation
McLean, VA
MITRE is seeking an Investments and Business Case Manager within the Finance sector to develop investment theses and build repeatable, high-quality business cases for enterprise and…
Added 9 mins ago
Application Integration Engineer
Guidehouse
MCLEAN, VA
…AWS-hosted services supporting the GrantSolutions modernization program. Working in partnership with the Solution Architect, the engineer owns the detailed design, implementation, testing,…
Added 9 mins ago
Principal Partner Marketing Manager, Global Consulting Partner Marketing
Amazon
Arlington, VA
Direct external vendor strategy to support program execution and achieve goals, including Account-Based Marketing initiatives
Added 9 mins ago
Principal Partner Marketing Manager, Global Consulting Partner Marketing
Amazon
Arlington, VA
Direct external vendor strategy to support program execution and achieve goals, including Account-Based Marketing initiatives
Added 9 mins ago
Software Development Manager, Benefits Experience & Technology (BXT)
Amazon
Arlington, VA
Design and build robust integration patterns between multiple HR systems while ensuring data security and compliance
Added 9 mins ago
Food Safety Manager, Supplier Food Safety and Quality Assurance
Amazon
Arlington, VA
3+ years of program requirements definition and data and metrics leveraging to drive improvements experience
Added 9 mins ago
Senior Program, Manager, Central Selection (Tools), WWGS (Worldwide Grocery Stores)
Amazon
Arlington, VA
…You can operate independently, think strategically, analyze data, influence others, and provide strong customer service support. You must be able to thrive and succeed in an entrepreneurial…
Added 9 mins ago
Global Category Manager, CAPEX - EMI (Equipment, Mobility and Infrastructure)
Amazon
Arlington, VA
Experience defining program requirements and using data and metrics to determine improvements
Added 9 mins ago
Group Product Manager, Compliance Agent Experience
Coinbase
Richmond, VA
Partner with Engineering, Data Science/ML, Compliance Program owners, and CX Operations to deliver integrated tooling that reduces context-switching and improves end-to-end investigation…
Added 9 mins ago
Manager, Payment Risk Transformation - Hybrid
Capital One
Richmond, VA · McLean, VA
The Enterprise Payments Governance and Oversight (EPGO) team is seeking a dynamic Manager to define and implement the future of payments governance across the enterprise. In this…
Added 9 mins ago
Principal Associate - Program Manager- Product College
Capital One
McLean, VA · Richmond, VA
We are looking for talented individuals to join our team as Program Managers, with an opportunity to lead either our Product Onboarding or our Product Manager Machine Learning programs. As…
Added 9 mins ago
Customer Success Manager, AI Products - MCP Manager
Usercentrics
New York, NY
Capture and categorize customer feedback, and work with our Product Manager so that product and engineering can prioritize with real data.

Closed listing

Maximus

Sr Manager - Proj/Prog

Jefferson City, MO, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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