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Added 2 mins ago
VH
Nurse Practitioner (Behavioral Health Quality & Accreditation Program Coordinator)
Veterans Health Administration
Salt Lake City, UT
- $161,634 to $214,973 USD / year
The Nurse Practitioner Behavioral Health Quality & Accreditation Program Coordinator provides expert-level leadership for planning, coordinating, implementing, and monitoring performance…
Added 2 mins ago
Licensed Assistant Manager-Torrance, CA-LensCrafters
EssilorLuxottica Group
Torrance, CA
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 3 mins ago
Project and Print Manager (NYC Based) - Contract
Chartis Interactive
New York, NY
We are a Design, Marketing and Technology Consultancy that promotes positive working relationships through collaboration and encourages high standards of conduct and work performance. Our…
Added 3 mins ago
UG
Director of Operations
UnitedHealth Group
Hayward, CA
- $113,600 to $170,400 USD / year
The RN Director of Operations is responsible for the overall organization, financial management, and operational leadership of one or more home health care centers. This role provides…
Added 3 mins ago
C
Maintenance Manager
Continental
Sumter, SC
- $144,000 to $160,000 USD / year
…Tires group sector stands for innovative solutions in tire technology. Intelligent products and services related to tires and the promotion of sustainability complete the product portfolio.…
Added 4 mins ago
PLM (Centric/Flex) Techno-functional CPG Solution Architect Manager FY27
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boise, ID · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Fort Worth, TX · Grand Rapids, MI · Houston, TX · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Los Angeles, CA · Louisville, KY · McLean, VA · Memphis, TN · Miami, FL · Milwaukee, WI · Minneapolis, MN · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Philadelphia, PA · Portland, OR · Princeton, NJ · Richmond, VA · Sacramento, CA · San Antonio, TX · San Diego, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tallahassee, FL · Tampa, FL · Tulsa, OK
Join Deloitte’s Supply Chain & Network Operations practice and help clients modernize product lifecycle processes through digital transformation. In this role, you’ll work with leading…
Added 4 mins ago
PLM (Centric/Flex) Functional Manager FY27
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boise, ID · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Fort Worth, TX · Grand Rapids, MI · Houston, TX · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Los Angeles, CA · Louisville, KY · McLean, VA · Memphis, TN · Miami, FL · Milwaukee, WI · Minneapolis, MN · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Philadelphia, PA · Portland, OR · Princeton, NJ · Richmond, VA · Sacramento, CA · San Antonio, TX · San Diego, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tallahassee, FL · Tampa, FL · Tulsa, OK
Join Deloitte’s Supply Chain & Network Operations practice and help clients modernize product lifecycle processes through digital transformation. In this role, you’ll work with leading…
Added 4 mins ago
Manager, Payroll Solutions Architect
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Hartford, CT · Houston, TX · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Los Angeles, CA · McLean, VA · Miami, FL · Minneapolis, MN · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Raleigh, NC · Richmond, VA · Sacramento, CA · San Antonio, TX · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ · Washington, DC
The Manager, Payroll Solutions Architect is a core member of the HR BPaaS Solution Hub and is responsible for solutioning HR Business Process as a Service opportunity during active sales…
Added 4 mins ago
Commercial Construction Senior Superintendent
HITT Contracting Inc
Raleigh, NC
Collaborate with the project manager and site operations team throughout the life of the project
Added 4 mins ago
OneStream Developer Manager
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Bellevue, WA · Birmingham, AL · Boise, ID · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Costa Mesa, CA · Dallas, TX · Davenport, IA · Denver, CO · Des Moines, IA · Detroit, MI · Fort Worth, TX · Fresno, CA · Grand Rapids, MI · Hartford, CT · Hermitage, TN · Honolulu, HI · Houston, TX · Huntsville, AL · Indianapolis, IN · Inglewood, CA · Jacksonville, FL · Jericho, NY · Jersey City, NJ · Kansas City, MO · Lansing, MI · Las Vegas, NV · Los Angeles, CA · Louisville, KY · McLean, VA · Memphis, TN · Miami, FL · Midland, MI · Milwaukee, WI · Minneapolis, MN · Monterey, CA · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Omaha, NE · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Princeton, NJ · Raleigh, NC · Richmond, VA · Rochester, NY · Rosslyn, VA · Sacramento, CA · Salt Lake City, UT · San Antonio, TX · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tallahassee, FL · Tampa, FL · Tempe, AZ · Tulsa, OK · Washington, DC · Westlake, TX · Wichita, KS · Williamsville, NY
…and finance teams define and execute their finance and global business services agendas and strategies. You will work with leading-class teams and solutions, helping clients navigate…
Added 4 mins ago
Area Maintenance Mgr
Amazon.com Services LLC
Richmond, VA
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries…
Added 4 mins ago
Engineering Operations Technician
Amazon Data Services, Inc.
Ashburn, VA
…pivotal role in maintaining the heartbeat of mission-critical technology infrastructure, ensuring seamless operations that power global digital experiences. Your expertise will directly…
Added 4 mins ago
WE
Warehouse Associate (part- time)
Wastebuilt Environmental Solutions, LLC
Lakeland, FL
- $20.56 USD / hour
Work Schedule: Part-time, 24 hours per week; specific days and hours to be determined by the Parts Manager within Monday through Friday, 8:00 a.m. to 4:30 p.m.
Added 5 mins ago
Business Development Representative
Redwood Logistics
Chicago, IL · Austin, TX · Carol Stream, IL · St. Louis, MO
Reports To: Manager/Director of Business Development
Added 5 mins ago
Manager, Product Support Operations
Roblox
San Mateo, CA
Through data-driven insights, you will drive programs around weekly business reviews, voice of the customer to ensure we are continuously making recommendations for process improvements,…
Added 5 mins ago
Sr. Manager, Community Affairs & Stakeholder Relations
Black & Veatch Family of Companies
Overland Park, KS
The Manager, Community Affairs & Stakeholder Relations is responsible for developing and executing community engagement strategies that support successful project development and long-term…
Added 5 mins ago
RD
Sr. Account Manager
RR Donnelley
New York, NY
- $99,100 to $158,500 USD / year
RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel…
Added 6 mins ago
AB
Full-Time Store Manager Trainee
ALDI Brand
Lincoln, NE
- $29.5 USD / hour
- Full-time
Lead by doing at ALDI. Our Store Manager Trainee program prepares you to run your own store through hands-on leadership experience. You'll learn how to manage operations, develop teams, and…
Added 6 mins ago
DA
IT Specialist (Policy Planning)
Deputy Assistant Secretary for Information and Technology
Location Negotiable After Selection
- $125,776 to $163,514 USD / year
OIT Mission: The mission of the Office of Information and Technology (OIT) is to collaborate with our business partners to create the best experience for all Veterans.
Added 6 mins ago
VH
Registered Nurse - Deputy Associate Director Patient Care Services
Veterans Health Administration
Fort Wayne, IN
- $201,308 to $228,000 USD / year
Partners with the Associate Director for Patient Care Services (ADPCS) in strategic planning, organizational assessment, and program development.
Added 6 mins ago
Senior Journey Marketing Manager, Security Attach
Lumen Technologies
Remote, United States
Bachelor’s degree in marketing, business, communications, analytics, information technology, or a related field. Equivalent relevant experience will also be considered. A master’s degree is…
Added 6 mins ago
IT Project Manager
Govcio LLC
Tampa, FL
The FMS IT Project Manager II is responsible for planning, coordinating, executing, and monitoring Foreign Military Sales (FMS) information technology and cybersecurity projects supporting…
Added 7 mins ago
Security Assessor
SecuriGence
Remote, United States
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer’s…
Added 7 mins ago
OH
Supervisor of Rehab - Full Time Days
Orlando Health
MELBOURNE, FL
- Full-time
What you will do Operational Oversight: Efficiently manages daily operations including staffing assignments, workload balance, patient scheduling, and resource allocation. Shows ability to…
Added 7 mins ago
Strategic Threats Program Manager Sr. Associate - Washington DC
Military Spouse Jobs & VetJobs
United States
The Strategic Threats program operates at the intersection of counterintelligence, business risk, and corporate security, providing dedicated support to all areas of the firm. You will…

Closed listing

Maximus

Sr Manager - Proj/Prog

Richmond, VA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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