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Added 1 min ago
Product Design Engineer - Apple Vision Pro
Apple
San Jose, CA
…multi-disciplinary collaboration with teams like Industrial Design, Project Management, Manufacturing, EE, Display, Camera, Antenna, Battery, Softgoods, Human Engineering, Human Factors,…
Added 1 min ago
S
Elevator Inspector Federal Projects
SIRIS
Washington, DC
- $105,000 to $120,000 USD / year
SIRIS is a CVE-verified, Service-Disabled Veteran-Owned Small Business (SDVOSB) specializing in construction management, project management, and commissioning services for federal,…
Added 1 min ago
Systems Engineer Data Center Thermal & Fluid Systems
Ecolab Inc.
San Jose, CA
Provide technical clarity and accountability at discipline boundaries through definition of control interface ownership & integration across discipline interfaces between technical project…
Added 1 min ago
Project Mgr Design and Const NE
INTEGRIS Health
OK
Prepare regular status reports and communicate project updates to stakeholders, executive management, and client representatives.
Added 2 mins ago
Senior Program Manager
Kincellis Advanced Therapies
The Woodlands, TX
The Senior Program Manager is responsible for managing the client contract and will use their organizational, collaboration, influencing and leadership skills to initiate, plan, execute and…
Added 3 mins ago
Senior Principal Software Engineer
BAE Systems
Hudson, NH · Austin, TX · San Diego, CA
…Hardware, and Test engineers in one or more of the phases of Project Planning, Requirements Development, Design, Development, Integration and Testing. You will prepare design and project…
Added 3 mins ago
Project Rigging Engineer
Bechtel Corporation
Port Arthur, TX
Provides operational and technical direction to rigging crews and to assigned construction engineers and construction personnel, including craft, regarding rigging-related construction…
Added 4 mins ago
Engineering Management Lead
CACI, INC.-FEDERAL
Remote, United States
You will provide high-quality support in developing engineering management and operational guardrails for the Naval Engineering Director and the broader team. Working closely with…
Added 4 mins ago
Junior Project Manager
NMR Consulting
Huntsville, AL
Documenting project/ program level best practices and lessons learned for continuous improvement
Added 5 mins ago
JDE ERP Implementation Delivery Manager
Quanta Services Management Partnership
Houston, TX
…and cloud migration projects. This role owns the delivery of program milestones, budget, and resource management across the full project lifecycle, ensuring JD Edwards solutions are…
Added 5 mins ago
Assistant/Associate Extension Agent (Community Development
Louisiana State University Agricultural Center
United States
Demonstrated skills in partnership development and project management.
Added 6 mins ago
WS
(USA) Area Manager - Maintenance (fashion, Import, Print Solutions, Regional, Returns, Sam's, Wm.com)
Wal-Mart Stores East, LP
Beaver Dam, WI
- $80,000 to $120,000 USD / year
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 6 mins ago
WS
(USA) Area Manager - Maintenance (Fashion, Import, Print Solutions, Regional, Returns, Sam's, Wm.Com)
Wal-Mart Stores East, LP
Beaver Dam, WI
- $80,000 to $120,000 USD / year
Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to…
Added 6 mins ago
UT
Long Cane Forest Recovery Lead Technician
USA The Nature Conservancy
Remote, United States
- $27 USD / hour
Collect and maintain field data, treatment records, and other documentation needed to track accomplishments and support project reporting and adaptive management.
Added 6 mins ago
UT
Andrew Pickens Forest Recovery Lead Technician
USA The Nature Conservancy
Remote, United States
- $27 USD / hour
Collect and maintain field data, treatment records, and other documentation needed to track accomplishments and support project reporting and adaptive management.
Added 6 mins ago
UT
Andrew Pickens Forest Recovery Technician
USA The Nature Conservancy
Remote, United States
- $24 USD / hour
AS/Technical or vocational degree in science-related field and 1-year related experience in custodial and ecological land management or similar field or equivalent combination of education…
Added 6 mins ago
UT
Long Cane Forest Recovery Technician
USA The Nature Conservancy
Remote, United States
- $24 USD / hour
AS/Technical or vocational degree in science-related field and 1-year related experience in custodial and ecological land management or similar field or equivalent combination of education…
Added 7 mins ago
Automation Engineer II
Matica Biotechnology, Inc.
College Station, TX
…Quality, Process Development, IT, and external vendors to resolve technical issues and support commissioning, qualification, and validation. Success requires demonstrated technical…
Added 7 mins ago
AC
Senior MEP Engineer - Building Assessments
AEI Consultants
Denver, CO
- $115,000 to $135,000 USD / year
…mixed-use developments. The ideal candidate will possess deep technical expertise in building systems and a strong understanding of industry standards, including ASTM E2018-24.AEI…
Added 7 mins ago
AC
Senior MEP Engineer - Building Assessments
AEI Consultants
Reno, NV
- $115,000 to $135,000 USD / year
…mixed-use developments. The ideal candidate will possess deep technical expertise in building systems and a strong understanding of industry standards, including ASTM E2018-24.AEI…
Added 7 mins ago
AC
Senior MEP Engineer - Building Assessments
AEI Consultants
Phoenix, AZ
- $115,000 to $135,000 USD / year
…mixed-use developments. The ideal candidate will possess deep technical expertise in building systems and a strong understanding of industry standards, including ASTM E2018-24.AEI…
Added 7 mins ago
ENVIRONMENTAL SPECIALIST III - 64063813 1
State of Florida
TAMPA, FL
…leader, through strategic planning, internal committees, and project engagement. There are also many opportunities for continuing education at no cost to the employee. If you are looking to…
Added 8 mins ago
Senior Space Planner
Aleto, Inc.
Falls Chruch, VA
…owned space to create useable areas. Work includes significant project management responsibility. Expert knowledge of the function and responsibility for the development of work plans or…
Added 8 mins ago
Digital Program Manager
Datavant
Remote, United States
This role is ideal for someone who is highly organized, customer-focused, and eager to grow their expertise in healthcare technology, digital operations, and program management.
Added 8 mins ago
Operations Manager
CTDI
Charlotte, NC
Proficient knowledge of Project Management and the importance of prioritizing deadlines.

Closed listing

Maximus

Sr Manager - Proj/Prog

Richmond, VA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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