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Technical Delivery Manager - Digital Engineering
CVS Health
Remote, United States
…helping people live healthier lives. As a Technical Delivery Manager, you will use your management skills to lead large Digital initiatives across our Enterprise. This Manager should have…
Added 1 min ago
KS
Industrial Maintenance (PLC) Controls Technician
Kelly Services
Romeoville, IL
- $40 to $46 USD / hour
You’ll work closely with the Maintenance Supervisor, Planner, and Manager to keep production on track, equipment running safely, and documentation up to date.
Added 1 min ago
PP
Automation Engineer Intern
PCI Pharma Services
Rockford, IL
- $20 USD / hour
…new systems as required Performs other duties as assigned by…
Added 1 min ago
Systems Administrator – Kiteworks
SitusAMC
Springfield, IL
…delays and outages. Other activities as may be assigned by your…
Added 1 min ago
Vice President, Cloud Platform Engineer
SitusAMC
Springfield, IL
…expected to provide strategy and implement enterprise-scale automation for scalability, performance, security, and…
Added 1 min ago
C
Test Analyst - QNXT
Cognizant
Springfield, IL
- $70,000 to $92,000 USD / year
Manager testing across QNXT Provider and Claims modules, validating claims adjudication, provider data integrity, and billing workflows.
Added 1 min ago
Manager, CAM Business Operations Lead
CVS Health
Springfield, IL
The Claims Assist Manager (CAM) team is seeking a Manager, CAM Business Integration & Readiness, to support the implementation and operational integration of CAM capabilities across…
Added 1 min ago
Lead Risk Specialist
Capital One
Riverwoods, IL · Chicago, IL
…design, champion, and implement progressive frameworks and automation that safeguard our…
Added 1 min ago
Senior Manager, Product Management - Developer Experience, AI Coding Tools & Developer Research
Capital One
Chicago, IL · Riverwoods, IL
As a Senior Manager of Product Management for Inner Loop, you will own the measurement and acceleration of how 14K+ developers write, test, and ship code at Capital One. You'll define the…
Added 3 mins ago
Senior Services Operations Manager, Managed Services
Ricoh
Cleveland, OH
The Senior Services Operations Manager, Managed Services functions in a leadership role as operational point of contact to assigned Global/Vertical customers, primarily in North America.
Added 9 mins ago
Strategic Account Manager - Electronics, Semiconductors & 3C Markets
FANUC America
Auburn, WA · Huntersville, NC · Union City, CA · Portland, OR · Phoenix, AZ · Austin, TX
Join FANUC America in this role as a Strategic Account Manager who will focus on developing and implementing strategic sales plans specialized within Electronics, Semiconductor and 3C…
Added 9 mins ago
CO
Technology Integrator
City of Deerfield Beach
Deerfield Beach, FL
- $66,475.55 to $86,404.24 USD / year
Tier 2 support, backup monitoring, network troubleshooting, patching and deployments, server administration, system and software automation, and account maintenance.
Added 10 mins ago
Financial Analyst (43969)
Goodwill of Central Florida
Orlando, FL
Prepare recurring and ad hoc financial reports, dashboards, and analyses of revenue, expenses, labor, productivity, store and program performance, and other key measures.
Added 14 mins ago
TL
Vice President, Global People Operations & Transformation (USA Remote)
Turnitin, LLC
Remote, United States
- $245,402 to $283,445 USD / year
Expand AI-enabled employee and manager support, knowledge management, case routing, workflow automation and workforce analytics.
Added 14 mins ago
TL
Vice President, Global People Operations & Transformation (USA Remote)
Turnitin, LLC
Remote, United States
- $245,402 to $283,445 USD / year
Expand AI-enabled employee and manager support, knowledge management, case routing, workflow automation and workforce analytics.
Added 14 mins ago
TL
Vice President, Global People Operations & Transformation (USA Remote)
Turnitin, LLC
Remote, United States
- $245,402 to $283,445 USD / year
Expand AI-enabled employee and manager support, knowledge management, case routing, workflow automation and workforce analytics.
Added 14 mins ago
TL
Vice President, Global People Operations & Transformation (USA Remote)
Turnitin, LLC
Remote, United States
- $245,402 to $283,445 USD / year
Expand AI-enabled employee and manager support, knowledge management, case routing, workflow automation and workforce analytics.
Added 18 mins ago
Engineering Project Manager / Senior Engineer (Secret Clearance)
The Building People
Washington, DC, DC
The Building People, LLC is seeking an experienced Engineering Project Manager / Senior Engineer to support a mission-critical federal campus operations and facilities management program in…
Added 21 mins ago
Data Architect - 12 month contract
Euna Solutions
Atlanta, GA
…engineering patterns, and governance posture for an entire data program - then roll up your sleeves and build alongside the team when it matters. If you thrive on designing things right the…
Added 21 mins ago
MS
Account Manager SMB-Business Sales- Spokane, WA
Military Spouse Jobs & VetJobs
United States
- $37,000 to $64,000 USD / year
Tracking and reporting progress through sales force automation tools.
Added 21 mins ago
MS
Account Manager SMB-Business Sales- Seattle, WA
Military Spouse Jobs & VetJobs
United States
- $37,000 to $64,000 USD / year
Tracking and reporting progress through sales force automation tools.
Added 21 mins ago
Assoc Director -Solution Delivery Management, Clinical Operations
Eli Lilly and Company
United States
The Solution Manager for Clinical Operations serves as the technology delivery partner for one or more clinical solutions supporting key business capabilities across Lilly’s trials. Working…
Added 23 mins ago
Senior Manager, Software Development
Hearst
South San Francisco, CA
Zynx Health, part of the Hearst Health Network, is seeking a Senior Manager, Software Development to lead software engineering execution across multiple development teams. This role…
Added 26 mins ago
APD IT Business Analyst III
TX-HHSC-DSHS-DFPS
AUSTIN, TX
Business Process and System Analysis - Analyzes operational workflows, business processes, system interactions, and program policies to determine effects on automated systems and functional…
Added 29 mins ago
Sr Program Specialist -FAA Fire Alarm Project Manager -Remote
Honeywell
Remote, United States
As a Sr. Construction Manager- Fire Alarm Project Manager, you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project…

Closed listing

Maximus

Sr Manager - Proj/Prog

Richmond, VA, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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