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Sr. Project Manager
MasTec Inc
Louisville, CO
The Project Manager can run a standalone multi-craft, joint venture, or EPC project up to $50 million dollars. The Project Manager is responsible for overseeing project Safety, Quality, and…
Added 1 min ago
Rocket Youth - Business Operations Manager
livingHR
Miami, FL · Tampa, FL
As Business Operations Manager, you will drive growth and business performance across a group of businesses in the company’s portfolio. You will own the P&L for the businesses you manage…
Added 1 min ago
MC
Warehouse Associate I
Mediacom Communications Corporation
Huntsville AL - (W)
- $16 to $20 USD / hour
Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide…
Added 1 min ago
GM
Material Control & Accountability Program Manager
General Matter
Los Angeles, CA
- $150,000 to $250,000 USD / year
As Material Control & Accountability (MC&A) Program Manager at General Matter, you'll build and lead the program that controls and accounts for every quantity of special nuclear material…
Added 2 mins ago
QC Supervisor (A)
EssilorLuxottica Group
Dudley, MA
…vision care products, including iconic eyewear, advanced lens technology and cutting-edge digital solutions. Join our global community of over 200,000 dedicated employees around the world…
Added 3 mins ago
Senior Manager, CRO Business Operations
USM Finastra USA Corporation
United States
Working closely with sales leadership, operations, finance, strategy, and regional teams, this individual ensures the CRO is prepared for key business reviews, customer engagements,…
Added 3 mins ago
Operations Consultant
Bank of America, National Association
United States
Advises as a technical expert in assigned area, providing an understanding of the business unit's operations processes and implications on other groups within the operations function
Added 3 mins ago
Operations Consultant - Sanctions Screening Center of Excellence
Bank of America, National Association
United States
Line of Business Specific Description: About Sanctions Screening Center of Excellence: The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO).…
Added 3 mins ago
Operations Consultant - Sanctions Screening Center of Excellence
Bank of America, National Association
United States
Line of Business Specific Description: About Sanctions Screening Center of Excellence: The Center of Excellence for economic sanctions monitoring is part of Global Payment Operations (GPO).…
Added 5 mins ago
Manager, CAM Business Operations Lead
Aetna Resources, LLC
Remote, United States
The Claims Assist Manager (CAM) team is seeking a Manager, CAM Business Integration & Readiness, to support the implementation and operational integration of CAM capabilities across…
Added 6 mins ago
MEP Project Manager - Bahamas
Suffolk
West Palm Beach, FL · Tampa, FL
The MEP Project Manager is responsible for managing, field inspections, problem solving, and coordinating all necessary Mechanical, Electrical, Plumbing and Fire Protection project…
Added 6 mins ago
Branch Operations Lead - IA/IL Market - Iowa City, IA
JPMC page
Iowa City, IA
As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role…
Added 6 mins ago
Task Order Implementation Lead
GD Information Technology, Inc.
Remote, United States
…sustainment at multiple air force bases. The implementation manager has the responsibility to provide resource management, schedule, direction, administration and quality in the program’s…
Added 7 mins ago
Internal Audit Manager
Ford Global
Dearborn, MI
As Ford Motor Company advances its Ford+ transformation, Internal Audit is seeking a strategic and collaborative Audit Manager to lead risk-based engagements, develop audit talent, and turn…
Added 7 mins ago
Teller
PNC Bank NA
IN
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 7 mins ago
Relationship Banker Business Specialist
PNC Bank NA
IN
Works with branch team to help them identify consumer and business banking opportunities to create referrals. Works closely with the Branch Manager and Business Banker to follow up on…
Added 7 mins ago
Relationship Banker Business Specialist
PNC Bank NA
Rock Hill, SC
Works with branch team to help them identify consumer and business banking opportunities to create referrals. Works closely with the Branch Manager and Business Banker to follow up on…
Added 7 mins ago
Personal Banker
PNC Bank NA
Rocky River, OH
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 7 mins ago
Data Engineer Senior - Data Modeling
PNC Bank NA
PA
The AMG Tech Back Office Operations Experience team supports the systems and data that power PNC's Asset Management Group operations. This team works at the intersection of technology,…
Added 7 mins ago
Personal Banker
PNC Bank NA
FL
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 7 mins ago
Software Engineer - ServiceNow Platform Engineer
PNC Bank NA
PA · Phoenix, AZ · Strongsville, OH · Birmingham, AL
…ServiceNow capabilities across IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and related enterprise workflows. The position partners closely…
Added 7 mins ago
Senior Personal Banker
PNC Bank NA
Maumee, OH
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 7 mins ago
Teller
PNC Bank NA
Port Arthur, TX
…encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their…
Added 7 mins ago
MANAGER CUSTOMER MARKETING PROGRAMS & DELIVERY
SBH
Plano, TX
4-7 years of experience in Customer Marketing, CRM, Marketing Operations, Program Management, Business Analysis, Marketing Technology, or a related function.
Added 8 mins ago
Territory Account Manager - Charlotte North, NC – Johnson & Johnson MedTech - Vision Care
Johnson & Johnson Vision Care, Inc. Legal Entity
Charlotte, NC
Uncover and understand customer’s strategic priorities, buying motives, end user needs, office processes, and business operations across segments while demonstrating the ability to gain an…

Closed listing

Maximus

Sr Manager - Proj/Prog

Raleigh, NC, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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