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Added 5 mins ago
UC
Contract Specialist
U.S. Coast Guard
Alexandria, VA
- $143,913 to $187,093 USD / year
The incumbent serves as a senior advisor, consultant and liaison to top management officials, policy makers, and non-governmental organizations and institutions on challenging, new…
Added 6 mins ago
Aviation Security Control Center (ASCC) Manager, Aviation Security Control Center
Amazon
Erlanger, KY
You will work across teams to define risk tolerance levels, develop intelligence and risk program strategies, mentor ASCC Specialists, and drive cross-functional initiatives that improve…
Added 6 mins ago
Product Manager - Technical
Intermountain Health
Frankfort, KY
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 6 mins ago
Sr Manager - Proj/Prog
Maximus
Frankfort, KY
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 8 mins ago
Director, HR Operational Excellence
Gilead Sciences, Inc.
CA
Partner with senior HR leaders to address complex operational challenges and improve business outcomes.
Added 12 mins ago
NA
PROGRAM MANAGER
Naval Air Systems Command
Point Mugu, CA
- $146,632 to $197,200 USD / year
…Structures (WBS), managing contract modifications, and aligning program investments with organizational master schedules; 3. Conducting systematic requirements analysis and technology…
Added 13 mins ago
People Science Consultant
Crusoe
San Francisco, CA
- Measure whether the programs PSPs launch are moving the outcomes they were meant to move, and bring in our research partner when a program needs a rigorous evaluation.
Added 13 mins ago
People Science Consultant
Crusoe
Denver, CO
- Measure whether the programs PSPs launch are moving the outcomes they were meant to move, and bring in our research partner when a program needs a rigorous evaluation.
Added 16 mins ago
Senior Manager, Insights, Amazon Focus
Tinuiti
Remote, United States
Added 19 mins ago
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Senior Director, Product Management
Walmart
Bentonville, AR
- $160,000 to $320,000 USD / year
The Senior Director, Product Management, leads the strategic direction and operations for multiple complex product families within Walmart - with a focus on Governance and Corporate…
Added 19 mins ago
Strategy & Operations Manager (IC)
CVS Health
Little Rock, AR
Create compelling content for internal forums (e.g., townhalls, virtual leadership conferences, senior executive leadership) and high-visibility external events (e.g., sales summits, broker…
Added 20 mins ago
IG
Sr Risk Analyst
Informa Group Plc.
Newton, MA
- $150,000 to $170,000 USD / year
We are seeking an experienced and strategic Senior Cyber Risk Analyst to join our team. This role requires deep expertise in enterprise cybersecurity risk management, with responsibility…
Added 21 mins ago
Executive Assistant
United States - Genesys Cloud Services, Inc.
Virtual Office, GA · Virtual Office, IL · Virtual Office, NY
Working across Solution Consulting, Sales, and cross-functional teams, you will build trusted relationships with senior leaders and help create the conditions for teams to deliver…
Added 23 mins ago
VP/MD, Technology Business Operations
OneMain General Services Corporation
Baltimore, MD
Cross-cutting initiatives and planning. Program-manage agreed cross-cutting initiatives: orchestrate
Added 28 mins ago
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Sr Cybersecurity Manager
NETGEAR
San Jose, CA
- $200,000 to $230,000 USD / year
NETGEAR is seeking a Senior Cybersecurity Program Manager to lead cross-functional security initiatives across products, cloud services, enterprise systems, and operations. This role…
Added 28 mins ago
Senior Manager, Education Operations
Sallie Mae Bank
New Castle, DE
The Senior Manager, Operations Education is responsible for developing and leading the education strategy that builds employee capability, strengthens operational performance, and supports…
Added 32 mins ago
Senior Executive Content Marketing Manager, Executive Programs Content
Amazon Advertising LLC
Seattle, WA
…Amazon Ads, our creative and content team is looking for a Senior Executive Content Marketing Manager to shape the narratives that our most senior leaders deliver in both invite-only…
Added 32 mins ago
Community Affairs Manager
Nscale
United States
We are hiring a Community Affairs Manager for Rockingham County, North Carolina to support the successful development and long-term operation of Nscale’s infrastructure locally.
Added 39 mins ago
Director - Marketing (Digital and Web Strategy)
Wesco
Pittsburgh, PA · Glenview, IL
…we depend on but do not control, including Adobe Experience Manager and Magento. As the primary stakeholder of those systems, the Director is accountable for making them work for Marketing,…
Added 45 mins ago
SENIOR PRODUCT OWNER - PORTFOLIO/PRODUCT MANAGER
Huntington Ingalls Industries
Newport News, VA
The Product Owner provides senior level product leadership for capabilities spanning multiple delivery teams, programs, or product areas within the IT division. This role defines roadmap…
Added 46 mins ago
Lead Program Control Manager (Pgm Cost Control Analyst 5)
Huntington Ingalls Industries
Virginia Beach, VA
HII Mission Technologies is currently seeking a Lead Program Control Manager to join our team in our Virginia Beach, VA location. Under the direct supervision of the Program Control…
Added 46 mins ago
Manager, Merger & Acquisition Operations & Integrations
PenFed Credit Union
McLean, VA
PenFed is hiring a (Hybrid) Manager, Merger & Acquisition Operations & Integrations at our Tysons, Virginia location. The Manager, M&A Operations & Integrations, is responsible for leading…
Added 51 mins ago
Cyber - SAP Cybersecurity - Manager - Consulting - Open Location
EY
Raleigh, NC · Chattanooga, TN · Cleveland, OH · Jericho, NY · Akron, OH · Rogers, AR · Louisville, KY · Atlanta, GA · Pittsburgh, PA · Toledo, OH · Tulsa, OK · Boca Raton, FL · Memphis, TN · Detroit, MI · New Brunswick, NJ · Hoboken, NJ · Minneapolis, MN · Greenville, SC · Phoenix, AZ · San Jose, CA · Tampa, FL · Chantilly, VA · McLean, VA · Las Vegas, NV · Irvine, CA · Cincinnati, OH · Dallas, TX · Des Moines, IA · Sacramento, CA · Orlando, FL · Palo Alto, CA · Stamford, CT · Tucson, AZ · Houston, TX · Boston, MA · Denver, CO · Iselin, NJ · Tallahassee, FL · Secaucus, NJ · New Orleans, LA · Rochester, NY · Indianapolis, IN · Wichita, KS · Washington, DC · Nashville, TN · San Antonio, TX · Jacksonville, FL · Buffalo, NY · Fort Worth, TX · San Mateo, CA · Southfield, MI · Alpharetta, GA · Portland, OR · Charleston, WV · Oklahoma City, OK · Westlake Village, CA · Grand Rapids, MI · Kansas City, MO · Providence, RI · Richmond, VA · San Francisco, CA · Albany, NY · Miami, FL · St. Louis, MO · Baltimore, MD · Grandview Heights, OH · San Diego, CA · Baton Rouge, LA · Seattle, WA · Milwaukee, WI · Charlotte, NC · Los Angeles, CA · Salt Lake City, UT · Arlington, VA · Hartford, CT · Huntsville, AL · Austin, TX · Philadelphia, PA · New York, NY · Birmingham, AL · Chicago, IL
EY is seeking a Cyber for SAP Manager to join our National Consulting Cybersecurity team and lead cybersecurity workstreams within SAP transformation programs. In this role, you will work…
Added 52 mins ago
F
International Growth Marketing Manager
Faire
New York City, NY · NY
- $118,500 to $163,000 USD / year
…international markets, primarily in Europe, by working closely with the Senior Paid Search Manager to grow the channel, adjust campaigns to hit weekly KPIs, and launch localization…
Added 53 mins ago
RA
Staff Technical Program Manager
Rivian and Volkswagen Group Technologies
Irvine, CA
- $154,000 to $211,750 USD / year
Are you a highly experienced Technical Program Manager with a proven track record of successfully delivering high-quality software for evolving product platforms in complex, integrated…

Closed listing

Maximus

Sr Manager - Proj/Prog

Raleigh, NC, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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