Jobs in the United States

25+ jobs

Save this search

Added just now
1W
Construction Coordinator
1-800 WATER DAMAGE of Southeast Michigan
Brighton, MI
- $18 to $25 USD / hour
The coordinator will work with the 1-800 Water Damage staff, our construction estimator and project manager to provide outstanding customer service. This position includes scheduling…
Added just now
ANR - Requirements Manager - IGEMS
Shee Atika Government Services Careers
Remote, United States
Alaska Northstar Resources (ANR) is currently seeking a Requirements Manager to join our team for an exciting and long-term program supporting Air Force projects. This is a primarily remote…
Added just now
Branch Manager; Tuscaloosa, AL (Indian Hills)
The Huntington National Bank
Tuscaloosa, AL
…customers, our bank, and our communities for the better. As a Branch Manager, you are responsible for management of the branch; leading all facets of sales, service and operations of the…
Added 1 min ago
Clean Tech Pre-Apprentice - Temp (4096)
GOODWILL INDUSTRIES OF SOUTH FLORIDA INC
Miami, FL
Support energy efficiency and building system upgrades across facilities.
Added 1 min ago
BA
Copy Of Part Time Cook
Boys And Girls Clubs Of The Twin Cities
Saint Paul, MN
- $19 to $21 USD / hour
- Part-time
Lead implementation of the food program focusing on preparing meals, doing weekly orders, and submitting them to the Kids Feeding Kids Manager in a timely manner
Added 1 min ago
KC
Executive Secretary/Assistant I
King County
Seattle, WA
- $43.78 to $55.49 USD / hour
Successful candidates for either position, will be self-starters who have excellent customer service and interpersonal skills, keen attention to detail, ability to work in a collaborative…
Added 1 min ago
TG
Driver, Shuttle - 6:30a - 10:30a M-F
The General Hospital Corporation
United States
- $18.58 to $26.58 USD / hour
…systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that…
Added 2 mins ago
Bakery Bench Hand
Festival Foods
Somers, WI
Support: Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership…
Added 2 mins ago
FF
Guest Service Representative (Part Time)
Festival Foods
Eau Claire, WI
- Part-time
Job Title: Guest Service Representative (GSR) Reports to: Guest Services Manager
Added 2 mins ago
Inside Sales I - SemiTorr Group
Floworks International LLC
Pflugerville, TX
The Inside Sales I role is responsible for developing customer relationships by identifying customer needs, informing customers about the company's products or services, providing solutions…
Added 2 mins ago
Inside Sales I - SemiTorr Group
Floworks International LLC
Hillsboro, OR · Boise, ID
The Inside Sales I role is responsible for developing customer relationships by identifying customer needs, informing customers about the company's products or services, providing solutions…
Added 2 mins ago
Inside Sales I - SemiTorr Group
Floworks International LLC
Clifton Park, NY
The Inside Sales I role is responsible for developing customer relationships by identifying customer needs, informing customers about the company's products or services, providing solutions…
Added 2 mins ago
Aquatics Specialist
Battery Park City Authority
New York, NY
Welcome participants, families, members, and guests with outstanding customer service.
Added 2 mins ago
GARAGE - Seasonal Sales Associate - The Florida Mall
Groupe Dynamite, Inc Garage
Orlando, FL
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 2 mins ago
J
Senior Manager, Advanced Grid and Controls Solutions
Louisville, CO
- $173,000 to $216,750 USD / year
The Senior Manager of Advanced Grid and Controls Solutions leads an engineering team responsible for defining, evaluating, validating, and deploying advanced grid-integration and control…
Added 3 mins ago
Intermediate Account Manager- TAG Retirement
Cedar Rapids, IA · Denver, CO
Under minimal supervision, provide support for daily administration of retirement plans. Identify customer expectations and develop a strong working relationship.
Added 3 mins ago
Patient Care Coordinator
AEG Vision
Oakdale, MN
Prepare patient charts and required documentation in advance of visits to support efficient patient flow.
Added 3 mins ago
Patient Care Coordinator
AEG Vision
Mars, PA
Prepare patient charts and required documentation in advance of visits to support efficient patient flow.
Added 3 mins ago
CG
Facility Manager (Off-Shift/Cleared Only)
Chugach Government Solutions
ANNAPOLIS JUNCTION, MD
- $109,906 to $119,906 USD / year
…a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to…
Added 3 mins ago
Assistant Manager
Arby's
WESTERVILLE, OH
…are also crafting incredible career opportunities. Assistant Manager. That could be you! And you’re in the right place if you’re here…
Added 3 mins ago
Engineering Tech IV (Generator)
Chugach Government Solutions
ANNAPOLIS JUNCTION, MD
Under the direction of the Deputy Operations Manager, the Generator Engineering Technician acts as the Subject Matter Expert (SME) for Generator related issues. The Generator Engineer will…
Added 4 mins ago
Senior Consultant, Management Consulting
Publicis Groupe Holdings B.V
New York, NY · Chicago, IL
…mindset and modern methods, fusing strategy, consulting, and customer experience with agile engineering and problem-solving creativity. United by our core values and our purpose of helping…
Added 4 mins ago
Senior Product Manager (Shopify)
Publicis Groupe Holdings B.V
Chicago, IL
We are seeking a Senior Product Manager with strong, hands-on Product Owner skills and Shopify experience to lead the delivery and evolution of customer-facing eCommerce experiences. This…
Added 4 mins ago
BP
Part-Time Doorstep Trash Pick Up
BUTLER PLUS
Greensboro, NC
- $1,200 USD / month
- Part-time
…are known for delivering reliable service, strong operational support, and an elevated experience for both residents and property…
Added 4 mins ago
Change Manager, Customer Experience
S&P Global Inc.
Houston, TX
The Team: The CX Change Management team at S&P Global Energy leads strategic initiatives that support our portfolio of customer experience programs. Our mission is to help internal teams…

Closed listing

Maximus

Sr Manager - Proj/Prog

Raleigh, NC, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

Report this job