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Network Development Manager
Meta
Tallahassee, FL
…and AI infrastructure.We are seeking a Network Development Manager (NDM) to support the commercial development and delivery of fiber network capacity across the North American production…
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Sr Manager - Proj/Prog
Maximus
Tallahassee, FL
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added just now
C
Service Delivery Manager
Cognizant
Orlando, FL
- $141,500 to $166,500 USD / year
We are seeking an experienced Service Delivery Manager to lead and optimize application support services for a global travel and hospitality client. This role is responsible for ensuring…
Added 1 min ago
WW
Sr. Technical Delivery Manager (Global Finance)
World Wide Technology
Jacksonville, FL · Tallahassee, FL · Fort Myers, FL · Orlando, FL · Miami, FL · Tampa, FL · Fort Lauderdale, FL
- $190,000 to $220,000 USD / year
The Senior Technical Delivery Manager is a leader responsible for orchestrating end-to-end delivery across WWT’s full portfolio of services. This role ensures operational excellence, drives…
Added 1 min ago
Clinical Specialist CRM - Miami
Medtronic
Miami, FL
…computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each…
Added 1 min ago
A
Senior Quality Assurance Manager
Actalent
Foster City, CA
- $69 to $80 USD / hour
Identify and implement opportunities for process efficiency, automation, and innovation within Quality Systems and related processes.
Added 1 min ago
Security Architect
TECO Energy
Tampa, FL
PERFORMANCE COACH: Sr Manager Enterprise Architecture
Added 1 min ago
Technical Program Manager
HealthEquity
United States
Program Manager, Identity & Access Management (IAM)
Added 1 min ago
A
Electrical Engineer
Actalent
Homer, MI
- $31 to $44 USD / hour
…engineering, manufacturing, service teams, and customers to deliver automation solutions. NO…
Added 4 mins ago
Operational Technology (OT) Systems Engineer
ESCO Group
Altoona, IA
The position of Operational Technology Systems Engineer will be part of the Automation team at ESCO Group. This position is a contributing technical resource for client projects and should…
Added 6 mins ago
Manager, Payroll Solutions Architect
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Columbus, OH · Costa Mesa, CA · Dallas, TX · Denver, CO · Detroit, MI · Hartford, CT · Houston, TX · Indianapolis, IN · Jacksonville, FL · Kansas City, MO · Las Vegas, NV · Los Angeles, CA · McLean, VA · Miami, FL · Minneapolis, MN · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Raleigh, NC · Richmond, VA · Sacramento, CA · San Antonio, TX · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tampa, FL · Tempe, AZ · Washington, DC
The Manager, Payroll Solutions Architect is a core member of the HR BPaaS Solution Hub and is responsible for solutioning HR Business Process as a Service opportunity during active sales…
Added 6 mins ago
Area Maintenance Mgr
Amazon.com Services LLC
Richmond, VA
As an Area Maintenance Manager, you will transform workplace environments by leading a dynamic maintenance team that ensures safety, efficiency, and operational excellence. In this critical…
Added 6 mins ago
Engineering Operations Technician
Amazon Data Services, Inc.
Ashburn, VA
…troubleshooting, reporting to a site’s Data Center Facility Manager (FM). They will maintain, operate, and troubleshoot mission-critical data center facility equipment including stand-by…
Added 7 mins ago
Manager, Product Support Operations
Roblox
San Mateo, CA
…process improvements, product enhancements, agent tooling and automation that enable a more frictionless, consistent customer experience. You will partner with product leaders, influencing…
Added 8 mins ago
VH
Medical Support Assistant
Veterans Health Administration
Berea, KY
- $36,464 to $55,721 USD / year
…deemed at least equivalent to that gained in a conventional U.S. program by a private organization specializing in the interpretation of foreign educational…
Added 8 mins ago
IR
Secretary (Office Automation)
Internal Revenue Service
Bloomington, IL
- $45,409 to $59,031 USD / year
Receives telephone calls and personal visitors. Refers those not requiring the manager's personal attention to appropriate office. Provides information on office functions to those from…
Added 8 mins ago
Senior Journey Marketing Manager, Security Attach
Lumen Technologies
Remote, United States
We are seeking a Senior Journey Marketing Manager to lead the end-to-end development, activation, and optimization of integrated customer journeys and campaigns that increase security…
Added 8 mins ago
Senior Lead Marketing Manager
Lumen Technologies
Remote, United States
The Senior Lead Marketing Manager will shape scalable, integrated marketing programs that translate business priorities, sales goals, and pipeline needs into measurable growth. Operating at…
Added 8 mins ago
DM
Web Maintenance Project Manager
Digital Marketing Recruiters
United States
- $65,000 to $85,000 USD / year
The Web Maintenance Project Manager is the single point of accountability for the Website Maintenance program within Intero Studios. You will manage and regularly meet with 20–40…
Added 11 mins ago
FE
Data Scientist
Federal Emergency Management Agency
Philadelphia, PA
- $117,284 to $152,471 USD / year
Data Engineering, Automation, & Workflow Development: Designs, codes, and automates repeatable data pipelines, ETL
Added 15 mins ago
IR
Secretary (OA)
Internal Revenue Service
Fort Worth, TX · Farmers Branch, TX · Houston, TX · Austin, TX
- $57,453 to $92,541 USD / year
Acts as office manager for the office and ensures that the practices and procedures used by secretaries in
Added 16 mins ago
PP
Electrical Co-Op
P&G Paper Products Co
United States
- $20 USD / hour
…with a world-class organization? Our Cooperative Education Program at Procter & Gamble Mehoopany Plant offers a dynamic learning environment where you will collaborate with industry experts…
Added 16 mins ago
Maintenance Manager
Select Genetics
Goldsboro, NC
The Maintenance Manager will also support the installation, startup, and commissioning of new equipment and facility systems. This includes coordinating with vendors, contractors, and…
Added 19 mins ago
Director of HIF Projects
Conner Strong & Buckelew
Camden, NJ
Support preparation of Program Manager reports, renewal analyses, and claims experience summaries for commissioners and member entities.
Added 19 mins ago
Manufacturing Engineering Co-op Intern
Daimler Truck North America LLC
Portland, OR
Interns in this role may have the opportunity to transition into a full-time position subject to manager evaluations and business availability.

Closed listing

Maximus

Sr Manager - Proj/Prog

Raleigh, NC, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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