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Sr Risk Analyst
Informa Group Plc.
Newton, MA
- $150,000 to $170,000 USD / year
Lead comprehensive enterprise-wide cyber risk assessments across all business operations, systems, and infrastructure
Added 1 min ago
WD
Strategic Sourcing Commodity Manager - MRO
Western Digital
Fremont, CA
- $98,000 to $130,000 USD / year
This isn’t theoretical work. It’s real systems, at real scale, people solving some of the hardest challenges in technology today.
Added 3 mins ago
VP/MD, Technology Business Operations
OneMain General Services Corporation
Baltimore, MD
12–15 years of experience in technology business operations or technology financial management,
Added 5 mins ago
General Manager
Hotel Madera
Washington, DC
…neighborhood restaurant, Firefly. We are seeking a General Manager to oversee daily operations, cultivate an engaged team culture, and deliver outstanding commercial and guest satisfaction…
Added 8 mins ago
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Sr Cybersecurity Manager
NETGEAR
San Jose, CA
- $200,000 to $230,000 USD / year
NETGEAR is seeking a Senior Cybersecurity Program Manager to lead cross-functional security initiatives across products, cloud services, enterprise systems, and operations. This role…
Added 8 mins ago
Director Portfolio Management - Utilities
Honeywell
Houston, TX
…the portfolio strategy for Honeywell Technologies' Utilities business. You will drive profitable growth by aligning capabilities across Honeywell with the evolving needs of electric…
Added 8 mins ago
Senior Manager, Education Operations
Sallie Mae Bank
New Castle, DE
The Senior Manager, Operations Education is responsible for developing and leading the education strategy that builds employee capability, strengthens operational performance, and supports…
Added 9 mins ago
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Senior Product Security Engineer
Lambda
San Francisco, CA · Bellevue, WA
- $296,000 to $395,000 USD / year
…software our customers use every day. Reporting to the Senior Manager of Security, you'll join a team spanning infrastructure security and application security, owning security outcomes for…
Added 9 mins ago
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Electro-Mechanical Technician
NAES
Birdsboro, PA
- $35.96 to $76.19 USD / hour
The Electro-Mechanical Technician reports directly to the Maintenance Manager and receives general direction from plant management. This position works closely with Operations, Maintenance,…
Added 9 mins ago
Apprentice General Manager
Chipotle Mexican Grill
St. Charles, MO
…to grow into General Managers by assisting in the day-to-day operations of our restaurants. You’ll learn what it takes to run a strong business, hire and train great people, and deliver a…
Added 9 mins ago
General Manager
Chipotle Mexican Grill
St. Charles, MO
…develop great people, build a winning culture, and run a strong business. You’ll join a team that’s committed to Cultivating a Better World while sharpening your leadership and operations…
Added 9 mins ago
Receptionist
SPS North America
Tempe, AZ
Reports To: The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Added 9 mins ago
Patient Dining Manager
Compass Group, North America
St. Louis, MO
We are seeking a Patient Services Manager to lead our Patient Services Team in an Acute Care setting.
Added 9 mins ago
PATIENT SERVICES MANAGER
Compass Group, North America
St. Louis, MO · Springfield, MO
Lead daily patient dining operations, ensuring meals are accurate, timely, and delivered with excellent service.
Added 9 mins ago
Sr Manager - Proj/Prog
Maximus
Jefferson City, MO
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and…
Added 9 mins ago
Pharmacy Eligibility/Claims Business Analyst
CVS Health
Jefferson City, MO
2-4 years of experience as a Business Analyst (or equivalent) supporting Medicare and Medicaid programs in an operational and/or technology context
Added 9 mins ago
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Facets Product Consultant - Manager
Cognizant
Jefferson City, MO
- $113,000 to $130,000 USD / year
…Membership, and Group capabilities. You will collaborate with business stakeholders, product teams, and technology teams to translate healthcare payer needs into effective solutions,…
Added 10 mins ago
Product Manager - Technical
Intermountain Health
Jefferson City, MO
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 11 mins ago
Maintenance Senior Supervisor
Chromalloy
Windsor, CT
Our Total Rewards Program is designed to support you today and in the future.
Added 11 mins ago
Lead Medical Laboratory Scientist - UPMC Harrisburg Microbiology
UPMC - Pittsburgh Medical Center
Harrisburg, PA
OPERATIONS. All duties of a Medical Technologist. Ensures that instrument maintenance and/or function checks are performed and documented accurately, according to procedure. Troubleshoots…
Added 11 mins ago
Manufacturing Engineering Supervisor
Emerson
Elyria, OH
…in Elyria, Ohio. Reporting to the Manufacturing Engineering Manager, this role is responsible for ensuring effective day-to-day engineering support for production operations while advancing…
Added 11 mins ago
Admin Specialist 4 - Operations/Procurement (Open until filled)
TIGARD-TUALATIN SD 23J
Tigard, OR
JOB TITLE: Administrative Specialist 4 - Operations/Procurement
Added 12 mins ago
Multi-Site EHS Manager II
Amazon.com Services LLC
Mission Viejo, CA
As a WHS Manager, you'll be the site's safety champion, leading our Global WHS Program implementation. You'll combine hands-on safety management with strategic thinking to protect our most…
Added 12 mins ago
Maintenance Planner & Scheduler – Aerospace Materials
PPG
Shelby, NC
…look no further than this opportunity with PPG's Aerospace business! We are looking for someone who is able to see the future of aviation transparencies and take our exceptional products to…
Added 12 mins ago
Licensing Coordinator
Owens & Minor Distribution Inc.
Mechanicsville, VA
Assists the Manager, Licensing and Sr. Director of Regulatory Global Affairs in the Legal Department and the Global Quality & Regulatory Compliance Team in managing the licensure…

Closed listing

Maximus

Sr Manager - Proj/Prog

Hartford, CT, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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