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Clinical Specialist CRM - Miami
Medtronic
Miami, FL
Provide technical, educational, operational and sales support to assist the district in meeting Cardiac Rhythm Management (CRM) sales and customer service objectives. CRM seeks…
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Engineering Operations Specialist
Actalent
Vancouver, WA
- $33 to $37 USD / hour
Use MS Project to develop and update project schedule, based on the input from BPA Project Manager.
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Quality Control Supervisor
Actalent
Stockton, CA
- $36 to $45 USD / hour
…regulatory, and quality standards. This role provides leadership, technical guidance, and process oversight to align plant-level quality activities with corporate goals for quality,…
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Technical Program Manager
HealthEquity
United States
Program Manager, Identity & Access Management (IAM)
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Electrical Engineer
Actalent
Homer, MI
- $31 to $44 USD / hour
Manage multiple projects and resolve technical issues.
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Engineering Supervisor (PE)
Actalent
Tulsa, OK
- $50.07 to $70.1 USD / hour
…budgets and schedules, and reporting metrics and statuses to the Program Manager and customer. This role involves providing leadership and direction to direct reports and teams in both…
Added 6 mins ago
Information Security Technology - Engineering - Senior Associate
Fannie Mae
Reston, VA
…Business Process Management Skills, Calendar and Scheduling Tools, Cleaning and Transforming Data, Cloud Technology, Collaborating Cross-Functionally, Communicating in Technical Writing,…
Added 6 mins ago
Information Security Technology - Engineering - Senior Associate
Fannie Mae
Reston, VA
…Business Process Management Skills, Calendar and Scheduling Tools, Cleaning and Transforming Data, Cloud Technology, Collaborating Cross-Functionally, Communicating in Technical Writing,…
Added 7 mins ago
IT Project Manager
Booz Allen Hamilton_United States
Reston, VA · McLean, VA · Washington, DC · Riverdale, MD · Norfolk, VA
As an IT Project Manager, you know the complexities of supporting a project from concept to completion. Many programs require a significant investment of limited resources, and it’s…
Added 10 mins ago
EDI Systems Analyst
Crayola Corporate
Easton, PA
…user needs. This includes translating business requirements to technical specifications, creating test cases, performing data performance testing, and supporting the day-to-day operations…
Added 10 mins ago
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Data Scientist
Federal Emergency Management Agency
Philadelphia, PA
- $117,284 to $152,471 USD / year
The ideal candidate for this position will be a versatile Data Scientist skilled in Python, Esri/GIS tools, and complex data management/ETL. The candidate will apply advanced analytics,…
Added 18 mins ago
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It Analyst
TEKsystems
Gaylord, MN
- $25 to $27 USD / hour
DescriptionThe IT Technical Analyst II role provides technical support for office and manufacturing environments, handling immediate support requests and implementing long-term projects…
Added 18 mins ago
T
It Analyst
TEKsystems
Gaylord, MN
- $25 to $27 USD / hour
The IT Technical Analyst II role provides technical support for office and manufacturing environments, handling immediate support requests and implementing long-term projects with limited…
Added 18 mins ago
T
It Analyst
TEKsystems
Gaylord, MN
- $25 to $27 USD / hour
DescriptionThe IT Technical Analyst II role provides technical support for office and manufacturing environments, handling immediate support requests and implementing long-term projects…
Added 19 mins ago
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Manager, User Technical Experience
TEKsystems
Kansas City, KS
- $40.87 to $52.88 USD / hour
The Manager, User Technical Experience will lead the IT User Technical Experience team and ensure new technologies, tools, and services are successfully adopted throughout the organization.…
Added 19 mins ago
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Project Manager ONSITE In Colorado Springs
TEKsystems
Colorado Springs, CO
- $50 to $60 USD / hour
DescriptionOur client is seeking an experienced Project Manager to support one of the most complex conversions within their organization. This role will support a largescale merger…
Added 23 mins ago
Operational Excellence Manager
Quest Defense Systems & Solutions, Inc.
Remote, United States
Quest Defense Systems and Solutions is actively hiring an Operational Excellence Manager. Our Operational Excellence Manager will serve as the enterprise leader for Quality, AS9100…
Added 24 mins ago
Senior Product Manager
Thomson Reuters Holdings Inc.
NY · Frisco, TX · Ann Arbor, MI · Eagan, MN
Senior Product Manager – CoCounsel Application Experience
Added 24 mins ago
Associate Knowledge Manager
Thomson Reuters Holdings Inc.
Eagan, MN
As an Associate Knowledge Manager, you will help maintain a comprehensive, accurate knowledge base that serves our growing organization and centralized RFX processes. In partnership with…
Added 24 mins ago
Manager, Integrated Technology
Thomson Reuters (Tax & Accounting) Inc
Remote, United States
This manager balances people leadership, opportunity strategy, technical and product credibility, go-to-market execution, operational discipline, and customer experience. The position…
Added 25 mins ago
Program Integrator
Anduril Industries
Broomfield, CO · Fort Collins, CO
Anduril is a fast paced, high-tech company with deep expertise in cutting-edge information science. We are seeking a Program Integrator to work with our technical Program Managers and…
Added 26 mins ago
Principal Product Manager, Agent Intelligence
Equinix LLC
United States
7+ years across product management and engineering, including 3+ years as a product manager on technical platform, infrastructure, data or ML products
Added 26 mins ago
Program Manager
MANTECH
Chantilly, VA
The Program Manager will leverage their strong technical background and engineering leadership experience to manage complex software and systems development efforts, accelerate value…
Added 28 mins ago
Manager, End User Services
North American Electric Reliability Corporation
Remote, United States
The End User Services Manager will lead and develop a high-performing support team while establishing measurable service levels, operational standards, documentation, and processes. The…
Added 28 mins ago
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Senior Technical Program Manager - Public Cloud
Lambda
San Jose, CA · San Francisco, CA · Bellevue, WA
- $278,000 to $370,000 USD / year
- Bring at least 8 years in technical program leadership or engineering management, with a record of shipping complex cloud services.

Closed listing

Maximus

Sr Manager - Proj/Prog

Hartford, CT, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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