Jobs in the United States

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Added 1 min ago
C
Laborer - Heavy Equipment Operator
CRH
Hutchinson, KS
- $18 to $20 USD / hour
Technical education or certificates in basic welding/fitting a plus.
Added 3 mins ago
Practice Manager
AEG Vision
Austin, TX
At AEG, we believe great patient experiences begin with great teams. As a Practice Manager, you'll inspire, develop and support the entire team, deliver exceptional patient care, and…
Added 3 mins ago
Senior Director, Program Lead - Infectious Diseases
Merck Sharp & Dohme LLC
NJ · PA
This position provides expert strategic and operational leadership in the planning and execution of highly complex program(s) (e.g., spanning multiple disease areas/indications, involving…
Added 4 mins ago
Senior Product Manager (Shopify)
Publicis Groupe Holdings B.V
Chicago, IL
We are seeking a Senior Product Manager with strong, hands-on Product Owner skills and Shopify experience to lead the delivery and evolution of customer-facing eCommerce experiences. This…
Added 4 mins ago
SR
Hypersonic Wind Tunnel Lead Engineer - REMOTE
Scientific Research Corporation
Alexandria, VA
- $228,100 USD / year
…Corporation supports TRMC by providing a Systems Engineering and Technical Advisory (SETA) support staff. This team delivers specialized technical expertise, engineering oversight, program…
Added 5 mins ago
Technical Program Manager – Cluster Build and Operations
Advanced Micro Devices, Inc
Austin, TX
As the Cluster Build and Operations Program Manager, you are the accountable leader for the cluster from concept through delivery and into steady-state service. You partner with engineering…
Added 5 mins ago
Senior Technical Program Manager
Advanced Micro Devices, Inc
Secaucus, NJ
…detail-oriented, quality-focused, and excited about coordinating complex technical projects from design through production, we encourage you to apply and join our team at AMD’s Datacenter…
Added 5 mins ago
Senior Technical Program Manager
Advanced Micro Devices, Inc
Secaucus, NJ
…detail-oriented, quality-focused, and excited about coordinating complex technical projects from design through production, we encourage you to apply and join our team at AMD’s Datacenter…
Added 5 mins ago
Maintenance Supervisor
PPG
Mojave, CA
…team on necessary training, parts and tools to develop their technical, mechanical, and electrical skillsets to maintain the site's equipment. You will be the coordinator of the maintenance…
Added 5 mins ago
Operations Manager, Final Assembly – Aerospace Materials
PPG
Sylmar, CA
Are you a passionate and driven Operations Manager who is looking to take their career to new heights? Then look no further than this opportunity with PPG's Aerospace business! We are…
Added 5 mins ago
Director of Marketing Operations
Aidoc
United States
…ecosystem includes Salesforce, HubSpot, LeanData, GA4, Google Tag Manager, Cloudingo, iCapture, Revealed, Databricks, and Userled. We are evaluating a possible move from HubSpot to Marketo;…
Added 5 mins ago
Senior Director, Program Lead - Infectious Diseases
Merck
Rahway, NJ · Upper Gwynedd, PA
This position provides expert strategic and operational leadership in the planning and execution of highly complex program(s) (e.g., spanning multiple disease areas/indications, involving…
Added 8 mins ago
Chief of Staff, Access, PSET
Autodesk
Remote, United States
…not primarily an executive assistant, meeting coordinator, or technical program manager; its primary accountability is improving how the organization leads, aligns, decides, and…
Added 9 mins ago
O
Strategic Planning and Organization Program Manager
Oracle
United States
- $91,000 to $209,500 USD / year
Oracle Research Services is seeking a Strategic Planning and Organization Program Manager to support the Group Vice President. In this role, you will help translate leadership priorities…
Added 10 mins ago
Lead Engineer, IT Compliance, Data Integrity
JuN - Seattle Dexter
Bothell, WA
…Squibb's Bothell, WA manufacturing site. This position applies technical expertise to support the compliance, integrity, validation, and continuous improvement of GxP computerized systems…
Added 10 mins ago
Client Care Manager- Licensed Customs Broker (#2626)
GHY International
Pembina, ND
Client Care Manager | U.S. Customs Operations
Added 10 mins ago
Client Care Manager- Licensed Customs Broker (#2626)
GHY International
Remote, United States
Client Care Manager | U.S. Customs Operations
Added 10 mins ago
Client Care Manager- Licensed Customs Broker (#2626)
GHY International
Remote, United States
Client Care Manager | U.S. Customs Operations
Added 11 mins ago
Technical Enablement Manager
Endor Labs
Palo Alto, CA
Own technical enablement end to end for our presales Solutions Architects (SAs) and post-sales Customer Solutions Engineers (CSEs) - the single person accountable for the field's technical…
Added 11 mins ago
Regional VP, Strategic Accounts (Payer)
NeuroFlow
Remote, United States
…behavioral health leaders, and their operational, financial and technical…
Added 12 mins ago
AC
Junior IT Support Specialist
Aston Carter
Holmdel, NJ
- $23 USD / hour
…serve as the first point of contact for employees who need technical assistance in the office and will manage the full lifecycle of user onboarding and offboarding. This position focuses on…
Added 18 mins ago
Experienced Senior Context Engineer, Digital Transformation & Innovation
BDO USA Experienced
Grand Rapids, MI
…Context Engineer works with a high degree of autonomy, provides technical guidance and mentorship to junior and mid-level engineers, and partners closely with the AI Engineering Manager and…
Added 20 mins ago
Senior Delivery Lead: Tax & Records Platform
Neumo Holdings LLC
AL · IL
…expected to grow with the organization and may expand into technical program management or product management as needs…
Added 21 mins ago
Scheduler
Actalent
Lake Oswego, OR
Job Title: Senior Project Manager Data Center & Critical Infrastructure ConstructionJob DescriptionThis position leads large-scale data center and mission-critical infrastructure…
Added 21 mins ago
A
Technical Program Manager
Actalent
Fremont, CA
- $200,000 to $250,000 USD / year
Job Title: Staff Engineering Program Manager Power Conversion ProductsJob DescriptionThis role leads cross-functional hardware programs for power conversion products, including combiners,…

Closed listing

Maximus

Sr Manager - Proj/Prog

Hartford, CT, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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