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Registered Nurse Case Manager
HCA Healthcare
Houston, TX
As a Case Manager, your role will be to support patients and families through every step of their care journey. You will coordinate services, connect resources, and develop care plans that…
Added just now
Sr Program Controls Scheduler
Honeywell Technologies
Houston, TX
You will report directly to our Program Controls Manager and you’ll work out of our Houston, TX location on a Hybrid work schedule.
Added 1 min ago
Senior Inside Sales Business Development Manager
AbbVie
Austin, TX
The Sr Inside Sales Business Development Manager is a revenue generating position with responsibility for quarterly sales quota attainment for the Facial Aesthetics portfolio of products…
Added 1 min ago
Sr. Partner Sales Manager, Retail, Restaurants, CPG
Amazon
Austin, TX
The Partner Sales Manager (PSM) is a quota-carrying sales professional responsible for driving partner-delivered revenue across an industry aligned territory. This role demands pipeline…
Added 1 min ago
Sr Portfolio Manager (R-00248)
True Zero Technologies
Remote, United States
Foster and maintain strong working relationships with the customer leadership, serving as the primary program escalation point for the customer.
Added 1 min ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Austin, TX
Other activities as may be assigned by your manager
Added 1 min ago
Sr Manager - Proj/Prog
Maximus
Austin, TX
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 1 min ago
X-Ray Technician - Medical Assistant
HCA Healthcare
Austin, TX
Works closely with the Center Manager, Medical Staff, Front Desk Coordinator and all clinic staff to maintain smooth operations and high customer satisfaction.
Added 1 min ago
Sr Program Specialist - Construction, Fire or BAS Background
Honeywell Technologies
Austin, TX
As a Sr. Construction Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project schedules, design, execution,…
Added 2 mins ago
FE
Sr Operations Admin
Federal Express Corporation
East Hanover, NJ
- $17.63 to $27.34 USD / hour
Reviews and enters all Independent Contractor (IC) settlement information into appropriate system to ensure proper payments. Enters settlement adjustments as directed by manager
Added 3 mins ago
Sr. Specialist, Communications
KBR Technical Services, Inc.
Huntsville, AL
Working as part of the Program Management Consultant (PMC) team, this role will help ensure employees, project partners, community stakeholders and local organizations receive clear, timely…
Added 4 mins ago
Manager, Professional Relations
Harrow, Inc.
United States
Senior Manager/Manager, Professional Relations
Added 8 mins ago
Sr. Manager Business Analysis - Medicare / Medicaid
CVS Health
Hartford, CT · Scottsdale, AZ
The Senior Manager, Strategic Programs Business Solutions Liaison is a senior individual contributor within Medicare business who leads the business-side delivery of complex,…
Added 9 mins ago
Sr. Manager Facilities Office Services - Orlando Onsite
GuideWell
Orlando, FL · FL
…Establish, implement, manage and maintain a preventative maintenance program for building/facility components, systems and…
Added 12 mins ago
Addiction Program Manager
Oregon Health & Science University
Portland, OR
The division seeks an experienced and dynamic Addiction Program Manager to lead and manage clinical and research projects across the Addiction section and the division. This position…
Added 13 mins ago
Sr. Associate, Global Engagement Marketing
Harry's
NY
…individuals. Please work with your recruiter and your hiring manager to understand any location constraints. We are authorized and able to employ individuals in many, but not all states. If…
Added 13 mins ago
Sr PGD Safety Specialist - Wind South
NextEra Energy
Austin, TX
The ideal candidate brings proven leadership in safety program development, training delivery, and investigations. You're an effective communicator who can engage diverse audiences - from…
Added 15 mins ago
Sr. Manager- Global Talent and Organizational Development
Matthews International Corporation
Pittsburgh, PA
The Senior Manager - Global Talent and Organizational Development leads enterprise talent strategies that strengthen leadership capability, succession readiness, employee development, and…
Added 18 mins ago
S
Sr. Sales Executive
SGS
Remote, United States
- $90,000 to $120,000 USD / year
Develops sales and marketing plans with sales manager to ensure the achievement of targets.
Added 19 mins ago
Program Manager (AR)
Keytronic
Springdale, AR
SUPERVISION GIVEN/RECEIVED: This position is supervised by the Business Unit Manager and may receive direction from SR. Program Manager. Position has no direct supervisory responsibilities,…
Added 20 mins ago
Sr. Client Solutions Consultant - Wealth Management
The Northern Trust Company
Chicago, IL
Reports To: Onboarding Manager or designated Wealth Management Operations leader
Added 21 mins ago
Custom Solutions Execution Manager
Fandom
Remote, United States
As the Program Manager, Creative Operations, you will independently lead and manage the end-to-end execution of world-class integrated marketing programs for Fandom’s advertising partners -…
Added 21 mins ago
Project Management Specialist (Project Planner Scheduler)
The Boeing Company
Hazelwood, MO
…(Level 2 or Level 3) to support the Air Dominance Proprietary Program in Hazelwood, MO reporting to the AD Proprietary Program Sr. IP&S…
Added 28 mins ago
A
Project Management Sr Manager
AECOM
New York, NY
- $240,000 to $285,000 USD / year
AECOM is seeking an experienced Program Managment Senior Manager – Metro Transportation to provide strategic leadership and oversight of large-scale, complex transportation programs within…
Added 29 mins ago
M
Sr. Product Manager
modis
Atlanta, GA
- $50 to $65 USD / hour
Akkodis is seeking a Technical Product Manager for a Contract position with a client in Atlanta, GA. This position requires working onsite five days per week. The ideal candidate will have…

Closed listing

Maximus

Sr Manager - Proj/Prog

Hartford, CT, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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