Jobs in the United States

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Added 1 min ago
IC
Cabin Service Manager
ISS Conversational ATS
ATLANTA, GA
- $70,000 to $74,000 USD / year
The Cabin Service Manager is responsible for leading and overseeing the delivery of safe, efficient, and high-quality aircraft cabin services for airline clients. This role ensures that…
Added 1 min ago
Superior Tie & Timber Equipment Operator - Vivian
Vivian, LA
Maintain accurate inventory by reporting warehouse activity to the Plant Manager, ensuring proper material accounting in SAP
Added 2 mins ago
Manager, Program Management
L3Harris
Camden, AR
…air, land, sea and cyber domains in the interest of national…
Added 2 mins ago
M
Sustainment Program Manager
Markon
Washington, DC, DC
- $130,000 to $150,000 USD / year
Markon is building a talent pool of Sustainment Program Managers to support future Intelligence Community missions. This pipeline opportunity is intended to identify experienced…
Added 2 mins ago
M
Diplomatic Facilities Project Manager
Markon
Washington, DC, DC
- $130,000 to $150,000 USD / year
…teams, and contractors to ensure projects meet established security requirements, schedules, and…
Added 2 mins ago
Training Coordinator - 1st Shift (Onsite)
RTX Corporation
springdale, AR
Reporting to the Quality Systems and Compliance Manager, this position supports audit readiness, continuous improvement, and workforce capability through effective training program…
Added 2 mins ago
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Agentic Commerce Senior Manager | Industrial
Accenture
Bentonville, AR
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to lead the design and delivery of agentic commerce transformation programs for industrial clients. This role will help manufacturers, equipment OEMs,…
Added 2 mins ago
AU
Security Officer Flex Unarmed Patrol Driver Travel
Allied Universal
Little Rock, AR
- $16.84 USD / hour
…schedule will vary week to week, based on a combination of manager-assigned shifts and those you pick up through our Earn More, Claim-A-Shift self-scheduling program. Shifts, days,…
Added 2 mins ago
Pharmacy Technician Refill Authorization
Intermountain Health
Little Rock, AR
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 2 mins ago
Archer IRM Developer / Administrator
Cognizant
Little Rock, AR
Practice - CIS - Cloud, Infrastructure, and Security Services
Added 2 mins ago
Pharmacy Technician Central Fulfillment
Intermountain Health
Little Rock, AR
…verifying and monitoring controlled substance inventories to ensure security, accuracy, cost effectiveness, and 340B/Charging management as required to practice…
Added 2 mins ago
Sr Manager - Proj/Prog
Maximus
Little Rock, AR
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 2 mins ago
Pharmacy Technician Specialty Pharmacy
Intermountain Health
Little Rock, AR
…verifying and monitoring controlled substance inventories to ensure security, accuracy, cost effectiveness, and 340B/Charging management as required to practice…
Added 2 mins ago
Product Manager - Technical
Intermountain Health
Little Rock, AR
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 2 mins ago
Regulatory Readiness Program Manager
Meta
Little Rock, AR
Regulatory Readiness Program Manager Responsibilities:
Added 2 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Little Rock, AR
…capabilities, scaling, process improvement, metric collection, security, and visibility into the product environments. Leveraging various DevOps approaches which include but not limited to…
Added 2 mins ago
Buyer I or II
Intermountain Health
Little Rock, AR
Develops close working relationship with aligned category manager(s) to identify and implement cost, quality, and supply continuity improvements.
Added 2 mins ago
Pipeline Automation Engineer
Par Pacific
Billings, MT
·Reporting to the Logistics Engineering & Integrity Manager, you’ll provide technical engineering support for the automation and control systems used across Par Pacific Logistics (Mainland).
Added 2 mins ago
Technical Program Manager (Information Security)
WEX Inc
Portland, ME · Boston, MA
WEX, Inc. is looking for a Technical Program Manager with experience managing Information Security projects, resources, and timelines. Through collaboration with cross-functional Technology…
Added 3 mins ago
IG
Sr Risk Analyst
Informa Group Plc.
Newton, MA
- $150,000 to $170,000 USD / year
…lead enterprise risk assessments, partner with engineering and security teams on strategic initiatives, and provide executive-level reporting on the organization's cyber risk posture. This…
Added 3 mins ago
CG
Telecommunications Systems Technician II
California Governor's Office of Emergency Services
CA
- $7,380 to $9,294 USD / month
…that serves as a leader in emergency management and homeland security through dedicated service to all. We are looking for enthusiastic and motivated individuals to join our team. If you…
Added 3 mins ago
DO
Senior Motor Vehicle Technician
Department of Motor Vehicles
CA
- $4,794 to $6,002 USD / month
If you are ready to take the next step in an exciting career in government with the strength of purpose and job security to achieve personal and professional growth, you have excellent…
Added 3 mins ago
CC
Pharmacy Technician - Central California Women's Facility (CCWF)
California Correctional Health Care Services
CA
- $4,265 to $5,344 USD / month
Effective July 1, 2025, in accordance with the applicable Memorandum of Understanding, the Personal Leave Program 2025 (PLP 2025) was implemented in response to the status of the State…
Added 3 mins ago
DO
Information Technology Specialist I
Department of Child Support Services
CA
- $6,513 to $10,537 USD / month
…equity is an essential component of a successful child support program and delivers quality services that embrace a vision of all parents engaged in supporting their…
Added 3 mins ago
DO
Community Planner
Department of Transportation
CA
- $7,328 to $9,178 USD / month
…and monitoring of Sustainable Transportation Planning Grant Program project proposals; development of Community Planning Quarterly Reports; development, implementation and monitoring of…

Closed listing

Maximus

Sr Manager - Proj/Prog

Hartford, CT, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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