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Added 1 min ago
Executive Chef
Augustine Gaming Management Corporation
Coachella, CA
Must be able and willing to get ServSafe Manager certified within 30 days of employment.
Added 2 mins ago
AC
EEG Technologist I
Arkansas Children's
Springdale, AR
- $23 to $28.7 USD / hour
…will maintain patient safety during clinically significant events, and other related duties. Communication skills are essential for this position. During EEG procedures for which competence…
Added 2 mins ago
W
(USA) Manager, Communications
Walmart
Bentonville, AR
- $80,000 to $155,000 USD / year
The (USA) Manager, Communications (Social Media) owns and scales LinkedIn as a strategic growth channel for Walmart Data Ventures (WDV) across the U.S., Canada, Mexico, and future…
Added 2 mins ago
Strategy & Operations Manager (IC)
CVS Health
Little Rock, AR
…conferences, senior executive leadership) and high-visibility external events (e.g., sales summits, broker engagement…
Added 2 mins ago
Archer IRM Developer / Administrator
Cognizant
Little Rock, AR
…hands-on expertise with Archer Advanced Workflow, Data Driven Events (DDE), Data Feed Manager, REST APIs, and platform administration. Experience within banking or financial services and…
Added 2 mins ago
Sr Manager - Proj/Prog
Maximus
Little Rock, AR
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 2 mins ago
Non-Clinical Case Manager, Office of the Dean of Students
Montana State University - Bozeman
MT
…(Bozeman) is hiring a new full-time position as a Non-clinical Case Manager. The DOS Non-clinical Case Manager is responsible for: managing a caseload of students experiencing personal…
Added 2 mins ago
Pipeline Automation Engineer
Par Pacific
Billings, MT
·Reporting to the Logistics Engineering & Integrity Manager, you’ll provide technical engineering support for the automation and control systems used across Par Pacific Logistics (Mainland).
Added 3 mins ago
IG
Sr Risk Analyst
Informa Group Plc.
Newton, MA
- $150,000 to $170,000 USD / year
…part of Informa PLC, a global leader in business-to-business events, digital services, and academic research in the FTSE…
Added 3 mins ago
Executive Assistant
United States - Genesys Cloud Services, Inc.
Virtual Office, GA · Virtual Office, IL · Virtual Office, NY
Lead end-to-end planning for complex executive meetings and events, coordinating agendas, participants, venues, technology, catering, materials, communications, and day-of execution
Added 6 mins ago
Custodian at CIS - 2nd Shift
Cambridge City School District
Cambridge, OH
Under the direct supervision of the Building Principal or Business Manager. Performs general cleaning and maintenance in school buildings and grounds; maintains equipment in functional…
Added 6 mins ago
Community Outreach Associate (Tennessee-based)
Blueprint Creative Group
Remote, United States
Share rural community insights with the program team: what messages resonate locally, which messengers and channels a community trusts, and where an in person effort works better than…
Added 7 mins ago
CL
Assistant Flag Football Coach II
California Lutheran University
CA
- $24 to $27 USD / hour
Serves as an assistant coach for the program; assists in coaching during athletic events; coaches scheduled practice and workout sessions; assists in the development of practice and game…
Added 7 mins ago
CO
Parks Project Manager
City of Sammamish
Sammamish, WA
- $111,520 to $155,158 USD / year
…of parks, trails, and open spaces in our city. Parks Project Manager performs professional planning, design, and construction project management activities for the city’s parks, facilities,…
Added 7 mins ago
Account Executive
WASTE SERVICES, LLC
Winchester, VA
Regularly meets with Sales Manager to review weekly customer retention and relationship activities, progress versus goals and status of key customer relationships.
Added 8 mins ago
eCommerce Specialist - Amazon
LifeStraw
Baltimore, MD
…corrections, and reporting, while supporting the Global Account Manager – Amazon with the insights and execution needed to grow. Success is measured not just by keeping the channel running…
Added 9 mins ago
Market Manager
Skyelia
Wichita, KS
The Manager serves as the day-to-day leader of the office, fostering a culture of accountability and success aligned with organizations core values of Love Helping People, Tribe, Grit, and…
Added 10 mins ago
Center Director (Early Childhood Education)- Courtland
YMCA of the East Bay
Courtland, CA
…infant, toddler, and preschool programs. Reporting to the Area Manager, this role ensures the delivery of high-quality, developmentally appropriate, and inclusive programming aligned with…
Added 11 mins ago
TT
SNF Dialysis Regional Clinical Services Manager (MCS)
TRC Total Renal Care Inc
Remote, United States
- $95,000 to $135,000 USD / year
Sound like you? Then you might be a great fit for the Manager of Clinical Services (MCS) with DaVita. You could be based in either OH or MI for this hybrid role.
Added 11 mins ago
TT
SNF Dialysis Regional Clinical Services Manager (MCS)
TRC Total Renal Care Inc
Remote, United States
- $95,000 to $135,000 USD / year
Sound like you? Then you might be a great fit for the Manager of Clinical Services (MCS) with DaVita. You could be based in either MA, CT, NJ or PA for this hybrid role.
Added 11 mins ago
TC
Maintenance Supervisor - Niwa Apartments
Thrive Communities
Seattle, WA
- $36 to $37 USD / hour
Performs all additional duties as requested by direct manager, Community Manager, or Regional team member.
Added 11 mins ago
Receptionist
Trane Technologies
Fenton, MO
…daily administrative and operational support to the Office Manager. This position helps execute workplace, guest experience, associate experience, meeting, event, purchasing, and office…
Added 12 mins ago
Receptionist
SPS North America
Tempe, AZ
Reports To: The Receptionist will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership.
Added 12 mins ago
Sr Manager - Proj/Prog
Maximus
Jefferson City, MO
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 12 mins ago
Archer IRM Developer / Administrator
Cognizant
Jefferson City, MO
…hands-on expertise with Archer Advanced Workflow, Data Driven Events (DDE), Data Feed Manager, REST APIs, and platform administration. Experience within banking or financial services and…

Closed listing

Maximus

Sr Manager - Proj/Prog

Hartford, CT, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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