Jobs in the United States

25+ jobs

Save this search

Added 1 min ago
Sales Manager
DRIFTWOOD HOSPITALITY MANAGEMENT
Cocoa Beach, FL
…integrated approach to hospitality services - all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and…
Added 1 min ago
Seasonal LPN
The Moorings Park Institute Incorporated
Naples, FL
Obtains interim physician’s orders and reports on progress and changes in client condition to RN case manager, MD, Clinical Manager and/or Director of Clinical Services.
Added 2 mins ago
Nutrition Procurement Compliance Supervisor
Early Care and Learning, Department of
United States
…Division’s procurement-related functions and projects (i.e., client online records platform; online vendor list; online vendor registration platform; contract and/or agreement review,…
Added 2 mins ago
Environmental Services Department Manager
Healthcare Services Group, Inc.
GRAND BLANC, MI
Role: Environmental Services Department Manager
Added 3 mins ago
Case Manager
SENECA HEALTH SERVICES INC
Webster Springs, WV · Summersville, WV
…health counseling. Essential functions may vary depending on the program/area of…
Added 3 mins ago
Financial Advisor Trainee (Frisco, TX)
Raymond James & Associates, Inc.
Frisco, TX
Through distance learning, apprenticeship and training at the firm’s international headquarters, the Advisor Mastery Program (AMP) offers a comprehensive education for the next generation…
Added 4 mins ago
Senior Project Manager
Nabholz Construction Services
Rogers, AR
…construction, close-out, and warranty. Accountable for safety, client satisfaction, project quality, cost control, profitability, and schedule adherence. Responsible to manage one or more…
Added 5 mins ago
TM
Part-Time - Crisis Line and Dispatch Specialist
Transitions Mental Health Asso
San Luis Obispo, CA
- $26 to $29 USD / hour
- Part-time
1. Complete required Central Coast Hotline, crisis dispatch, and program-specific training, including Medi-Cal Crisis Training and Technical Assistance Center (M-TAC) training. Attend…
Added 5 mins ago
Operations Manager/Shift Supervisor
Volunteers of America - Greater New York, Inc.
Queens Village, NY
Position: Shift Supervisor/Operations Manager
Added 5 mins ago
SO
SENIOR CLERK - 64002725
State of Florida
BROOKSVILLE, FL · SPRING HILL, FL
- $34,760 USD / year
Encounter reconciliation daily to ensure all services have been captured for all client visits. Accurately enter in HMS all of copays, unrecorded services and coding recorded on the Client…
Added 6 mins ago
Senior Space Planner
Aleto, Inc.
Falls Chruch, VA
…space planning, design, and related analytical services to the client's managed lease or owned space to create useable areas. Work includes significant project management responsibility.…
Added 6 mins ago
Digital Program Manager
Datavant
Remote, United States
…outcomes throughout the project lifecycle. You'll partner with Client Success, Sales, Product, Engineering, Analytics, Operations, and other cross-functional teams to understand customer…
Added 6 mins ago
Shelter Monitor
The Salvation Army Central Territory
Chicago, IL
The backgrounds of the clients served by The Harbor Light Program will manifest a variety of inappropriate behaviors. When this occurs, employees are to respond within the context of the…
Added 7 mins ago
Office - Revenue Operations Coordinator II
SSA Group
Honolulu, HI
…responsibility - those decisions remain with the supervisor or General…
Added 7 mins ago
Assistant General Manager
Southwest Foodservice Excellence, LLC
Buckeye, AZ
Partner with the General Manager and district stakeholders to meet client expectations, support site operations as needed, and deliver an outstanding customer experience for students,…
Added 7 mins ago
AH
RN Clinical Manager Full Time 10K Sign On Bonus
Aveanna Healthcare
Indianapolis, IN
- $90,000 to $100,000 USD / year
- Full-time
The RN Clinical Manager – Home Health works under the direction and guidance of the Branch Administrator to provide supervision of all clinical staff working with high medical acuity…
Added 8 mins ago
Assistant Project Manager - Construction (Nationwide Travel)
STO Building Group
Knoxville, TN
The Assistant Project Manager assists in the planning, management, and execution of work for assigned construction projects. May be assigned one or more projects at a time. Manages projects…
Added 8 mins ago
Assistant Project Manager - Construction (Nationwide Travel)
STO Building Group
Greenville, SC
The Assistant Project Manager assists in the planning, management, and execution of work for assigned construction projects. May be assigned one or more projects at a time. Manages projects…
Added 8 mins ago
Assistant Project Manager - Construction (Nationwide Travel)
STO Building Group
Baton Rouge, LA
The Assistant Project Manager assists in the planning, management, and execution of work for assigned construction projects. May be assigned one or more projects at a time. Manages projects…
Added 8 mins ago
Assistant Project Manager - Construction (Nationwide Travel)
STO Building Group
Oklahoma City, OK
The Assistant Project Manager assists in the planning, management, and execution of work for assigned construction projects. May be assigned one or more projects at a time. Manages projects…
Added 8 mins ago
Assistant Project Manager - Construction (Nationwide Travel)
STO Building Group
San Antonio, TX
The Assistant Project Manager assists in the planning, management, and execution of work for assigned construction projects. May be assigned one or more projects at a time. Manages projects…
Added 8 mins ago
Assistant Project Manager - Construction (Nationwide Travel)
STO Building Group
Birmingham, AL
The Assistant Project Manager assists in the planning, management, and execution of work for assigned construction projects. May be assigned one or more projects at a time. Manages projects…
Added 8 mins ago
YouTube Creator Wanted: SaaS AI Tool Campaign
soona
Remote, United States
Chief of Staff / Program Manager: meeting notes turned into a decision log and action tracker.
Added 10 mins ago
Staff Surveyor/Auditor
Sabine Marine Group, Inc.
Remote, United States
Performing marine surveys and/or audits in the field as directed by the Area Manager or Vice President and as required by the company’s ISO Quality and Environmental Procedures.
Added 10 mins ago
Benefits Administrator
Shaw
Dalton, GA
Partner with the Clinical Program Manager on escalations related to medical or prescription benefits

Closed listing

Maximus

Sr Manager - Proj/Prog

Hartford, CT, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

Report this job