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A
Sr. Manager - Benefits Operations
ADP
Maitland, FL
- $99,600 to $185,800 USD / year
ADP is hiring a Sr. Manager, Benefits Operations.
Added just now
A
Sr. Manager - Benefits Operations
ADP
Maitland, FL
- $99,600 to $185,800 USD / year
ADP is hiring a Sr. Manager, Benefits Operations.
Added 1 min ago
Implementation Manager, Operations
Intuitive Health
Remote, United States
Responsible for leading the implementation and operational launch of new hybrid ER & Urgent Care facilities across hospital and non-hospital partner organizations. Manages the coordination…
Added 2 mins ago
CORPORATE EXECUTIVE CHEF - Eastern PA or New Jersey
Compass Group, North America
Lakeland, FL · Panama City Beach, FL
Develop and implement culinary operational plans that meet client commitments and Morrison Healthcare standards.
Added 2 mins ago
Enterprise Change and Training Design Senior Manager, Life Sciences
Accenture
St. Petersburg, FL
…work. You have driven business development and built lasting client relationships. You bring energy, resilience, and a genuine passion for building something…
Added 2 mins ago
Site Care Partner - Lead CRA - US - FSP
Parexel
Tallahassee, FL
The Site Care Partner (SCP) is the “face of the client” and therefore accountable for ensuring that sites receive necessary support and engagement, issues are resolved, and client’s…
Added 3 mins ago
C
Facets Product Consultant - Manager
Cognizant
Tallahassee, FL
- $113,000 to $130,000 USD / year
Lead the development and implementation of solutions across Facets Plan/Product, Membership, and Group , aligning functionality with business and customer needs.
Added 3 mins ago
Sr Manager - Proj/Prog
Maximus
Tallahassee, FL
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 3 mins ago
SENIOR HUMAN SERVICES PROGRAM MGR - SES - 64038556
MyFlorida
TAMPA, FL
COMMUNITY HEALTH DIVISION – SENIOR HUMAN SERVICES PROGRAM MANAGER
Added 3 mins ago
WW
Sr. Technical Delivery Manager (Global Finance)
World Wide Technology
Jacksonville, FL · Tallahassee, FL · Fort Myers, FL · Orlando, FL · Miami, FL · Tampa, FL · Fort Lauderdale, FL
- $190,000 to $220,000 USD / year
The Sr. Technical Delivery Manager is responsible for driving successful outcomes across complex customer environments and large-scale technology programs. This is not a traditional PMO or…
Added 3 mins ago
Account Executive - Commercial Electronic Security
Allied Universal
Miami, FL
…installation technician, service technician, engineer, or project manager, you’ll discover rewarding opportunities to grow your career as part of a valued…
Added 3 mins ago
Agentic Commerce Senior Manager | Industrial
Accenture
Miami, FL · St. Petersburg, FL
…within AI-driven and ecosystem-based environments. This Senior Manager will translate strategic vision into actionable programs, commercial value cases, and implementation roadmaps that…
Added 3 mins ago
Learning Technology Manager
Accenture
Miami, FL · St. Petersburg, FL · Orlando, FL
A learning technology consultant with a track record of turning complex client challenges into lasting outcomes. At the Manager level, you lead with delivery excellence - running LMS and…
Added 3 mins ago
AEM Functional Lead
Accenture
St. Petersburg, FL · Miami, FL
…and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited…
Added 3 mins ago
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Agentic Commerce Senior Manager | GEO & Search
Accenture
Miami, FL · St. Petersburg, FL
- $132,500 to $338,300 USD / year
…and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our clients operate at the speed of life through the unlimited…
Added 3 mins ago
Enterprise Implementation Specialist
Insight Global
Miami, FL
We are seeking a highly skilled Enterprise Implementation Specialist to work remotely in Miami/ Ft. Lauderdale with office visits (3-4 days/month) to lead the onboarding and deployment of…
Added 3 mins ago
A
MarTech Data Architect
Accenture
St. Petersburg, FL · Orlando, FL · Miami, FL
- $132,500 to $302,400 USD / year
Client-Focused Digital Transformation Leadership: Bring an AI-first lens to every client engagement - using AI to accelerate discovery, map B2B user journeys, and model ROI before…
Added 4 mins ago
VH
Outpatient Staff Registered Nurse
Veterans Health Administration
Farmington, NM
- $71,216 to $130,085 USD / year
…and chronic care management. Collaborates in the development, implementation, evaluation, and revision of policies, procedures, and/or guidelines. Demonstrates performance and leadership…
Added 4 mins ago
CA
Client Representative
Customs and Border Protection
Boston, MA · Buffalo, NY · Detroit, MI · Newark, NJ · Philadelphia, PA · Ashburn, VA · San Francisco, CA · Seattle, WA · Miami, FL
- $106,437 to $138,370 USD / year
…and Border Protection, Office of Trade, Trade Transformation, Client Services Division, in the following…
Added 4 mins ago
A
Senior Quality Assurance Manager
Actalent
Foster City, CA
- $69 to $80 USD / hour
Capture, prioritize, and manage Quality Systems enhancements and platform integrations, ensuring timely and effective implementation.
Added 4 mins ago
A
Quality Control Supervisor
Actalent
Stockton, CA
- $36 to $45 USD / hour
Assist in the implementation of new policies and procedures, and lead efforts to improve quality methods, equipment, SOPs, and working conditions.
Added 6 mins ago
Operational Technology (OT) Systems Engineer
ESCO Group
Altoona, IA
…Group. This position is a contributing technical resource for client projects and should have a basic understanding of PLC and HMI processes. This position will be working alongside…
Added 7 mins ago
VH
Registered Nurse - Cardiac Cath / Electrophysiology Lab
Veterans Health Administration
New York, NY
- $108,092 to $180,197 USD / year
Participates in the development, implementation, and evaluation of interdisciplinary care.
Added 7 mins ago
Clinical Team Manager / Sr. (CTM) - HemOnc
Thermo Fisher Scientific
NC
…specific documents as required. Collaborate with the project manager to prepare, organize, and present at client meetings, including bid defense and hand-off…
Added 8 mins ago
Customer Experience Senior Manager, Strategy, Growth, and Transformation
Deloitte US
Atlanta, GA · Austin, TX · Baltimore, MD · Bellevue, WA · Birmingham, AL · Boise, ID · Boston, MA · Charlotte, NC · Chicago, IL · Cincinnati, OH · Cleveland, OH · Colorado Springs, CO · Columbus, OH · Costa Mesa, CA · Dallas, TX · Davenport, IA · Denver, CO · Des Moines, IA · Detroit, MI · Fort Worth, TX · Fresno, CA · Ft. Lauderdale, FL · Grand Rapids, MI · Hartford, CT · Hermitage, TN · Houston, TX · Huntsville, AL · Indianapolis, IN · Inglewood, CA · Jacksonville, FL · Jericho, NY · Jersey City, NJ · Kansas City, MO · Lansing, MI · Las Vegas, NV · Los Angeles, CA · Louisville, KY · McLean, VA · Mechanicsburg, PA · Memphis, TN · Miami, FL · Midland, MI · Milwaukee, WI · Minneapolis, MN · Monterey, CA · Morristown, NJ · Nashville, TN · New Orleans, LA · NY · Omaha, NE · Philadelphia, PA · Pittsburgh, PA · Portland, OR · Princeton, NJ · Raleigh, NC · Richmond, VA · Rochester, NY · Rosslyn, VA · Sacramento, CA · Salt Lake City, UT · San Antonio, TX · San Diego, CA · San Francisco, CA · San Jose, CA · Seattle, WA · St. Louis, MO · Stamford, CT · Tallahassee, FL · Tampa, FL · Tempe, AZ · Tulsa, OK · Washington, DC · Westlake, TX · Wichita, KS · Williamsville, NY
As a Senior Manager, Strategy, Growth, and Transformation on the Customer Strategy & Design team, you will be responsible for…

Closed listing

Maximus

Sr Manager - Proj/Prog

Hartford, CT, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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