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Sr. Director, Business Growth & Go-to-Market Strategy - New York, NY
Anywhere
NY
Serve as the general manager of several high growth lines of business.
Added just now
Sr Clinical Project Manager
Augusta Life Sciences US OpCo I LLC
Remote, United States
Added 4 mins ago
N
Learning Experience Designer
NBCUniversal
Universal City, CA
- $88,000 to $114,000 USD / year
…extends into the flow of work. Where others see a leadership program, you see a design…
Added 9 mins ago
RF
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC
Wilmington, NC
- $36,000 USD / year
…relationships and meeting sales goals. You will also assist the Branch Manager with daily operational tasks and set and be a role model to other team members. The successful candidate will…
Added 9 mins ago
RF
Sr. Consumer Loan Specialist - Sales Customer Service
Republic Finance, LLC
Springfield, MO
- $36,000 USD / year
…relationships and meeting sales goals. You will also assist the Branch Manager with daily operational tasks and set and be a role model to other team members. The successful candidate will…
Added 16 mins ago
Project Management Specialist (Project Planner Scheduler)
The Boeing Company
Hazelwood, MO
…(Level 2 or Level 3) to support the Air Dominance Proprietary Program in Hazelwood, MO reporting to the AD Proprietary Program Sr. IP&S…
Added 16 mins ago
Programs Sr Manager
General Dynamics Ordnance & Tactical Systems
Niceville, FL
Has P&L responsibilities for specific program(s)
Added 17 mins ago
Sr Manager, Topical Adjunctive Hemostats
J&J Family of Companies
Raritan, NJ
Johnson & Johnson is recruiting for a Sr. Marketing Manager, Biosurgery Topical Adjunctive Hemostats (TAH) to join our MedTech Surgery business located at our Raritan, NJ site.
Added 17 mins ago
A
Sr. Manager - Benefits Operations
ADP
Parsippany, NJ
- $99,600 to $185,800 USD / year
ADP is hiring a Sr. Manager, Benefits Operations.
Added 18 mins ago
Model Risk Audit Manager
Sumitomo Mitsui Banking Corporation
Charlotte, NC
…completion, including planning, risk assessment, audit scope and program development, testing, issue identification, workpaper review, reporting, and engagement…
Added 19 mins ago
M
Senior Manager, Data Engineering & Data Governance
modis
Denton, TX
- $60 to $70 USD / hour
This position will lead the organization’s enterprise data engineering function and institutional data governance program. The Manager will oversee Operational Data Store, Enterprise Data…
Added 20 mins ago
SR. Equipment Rental Specialist
Sunbelt Rentals, Inc.
Rosenberg, TX
Related experience may include: Account Manager, Rental Sales, Parts Sales, Service Manager, Customer Service Representative, Construction Manager, Tools Manager, Counter Sales…
Added 20 mins ago
COMMUNITY AND DAY SERVICES MANAGER
Apis Services Inc
Philadelphia, PA
The Community and Day Services Manager oversees the delivery and daily operations of Supported Employment, Community Participation Support, and Assistive Technology services in compliance…
Added 21 mins ago
WR
MRP Buyer Co-op, January - June 2027
Watts Regulator Company
North Andover, MA
- $22 to $27 USD / hour
The Watts Co-op Program is your chance to bring what you’ve learned in the classroom to life! You’ll dive into real-world projects, gaining hands-on experience while learning how business…
Added 25 mins ago
Sr Assoc Scientist, Intact Mass (Analytical and Biological Mass Spectrometry)
Regeneron Pharmaceuticals, Inc (USA)
United States
Student Loan Paydown program & Tuition Reimbursement
Added 26 mins ago
Sr. Program Manager, Superintelligence Lab (Remote)
CrowdStrike, Inc.
Remote, United States
We are CrowdStrike, a global cybersecurity leader. The Superintelligence Lab is looking for a Senior Program Manager who can operate at both the strategic and tactical level, bringing…
Added 28 mins ago
WD
Senior Manager - Strategic Sourcing - MRO (Maintenance, Repair, Operations)
Western Digital
Fremont, CA
- $139,500 to $186,000 USD / year
Added 28 mins ago
DT Sr. Project Manager
RTX
United States
The Digital Technology Program Management Office is currently searching for a seasoned Program Manager to manage our Finance Program. This individual will partner with Collins DT Leaders,…
Added 28 mins ago
Sr Supervisor, Prgrm Cost Cntrls
RTX
United States
The Finance Lead will work with the Area Program Manager, Contracts Managers, and functional organizations, including Operations and Supply Chain. Responsibilities include program controls,…
Added 29 mins ago
Sr. Budget Analyst
Town of Castle Rock
Castle Rock, CO
…budget impacts, and recommends funding options to the Budget Manager. Provides guidance to departments and other budget staff as…
Added 29 mins ago
Sr. Program Manager, WHS Standards & Procedures (S&P)
Amazon.com Services LLC
Nashville, TN · Bellevue, WA · Arlington, VA
…in high performing business organizations, and one who has program management…
Added 31 mins ago
CC
Sr. Risk & Control Analyst
Coastal Community Bank
Remote, United States
- $82,678 to $96,457 USD / year
…the oversight of Fintech Partner audits related to the BaaS program, including assisting with the creation of risk assessments, scoping, and audit schedule planning, as well as support and…
Added 31 mins ago
ES
Sr Maintenance Manager
E.A. Sween Company
Eden Prairie, MN
- $140,000 to $170,000 USD / year
As a valued member of the plant leadership team, the Senior Maintenance Manager will collaborate closely with the Site Plant Manager and Sr Director of Operations to drive excellence in our…
Added 31 mins ago
Global Patient Safety Business Excellence, Senior Manager
Amgen
Washington D.C., DC
Global Patient Safety Business Excellence, Sr Manager
Added 31 mins ago
Sr. Facilities - Structures Project Engineer
Johnson, Mirmiran, and Thompson Inc.
Washington, DC
Assist Project Manager with consultative services to the client by understanding client requirements, recommendations, and solutions to enhance client experience.

Closed listing

Maximus

Sr Manager - Proj/Prog

Madison, WI, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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