Jobs in the United States

25+ jobs

Save this search

Added just now
S
KYC Operations Manager, Officer
SSB&T
Quincy, MA
- $65,000 to $113,750 USD / year
The KYC Operations team primary role is to support Business Units in the timely and accurate delivery of the end to end AML / KYC process for onboarding new customers / accounts, completion…
Added just now
Sales Manager (Optical Retail)
Stanton Optical
Jacksonville, FL
…team to follow in your footsteps? As a Stanton Optical Sales Manager you would be our sales leader, assisting the Brand Manager in supervising and executing action plans to drive sales…
Added just now
K
Senior Product Manager (Hardware)
Kforce
Phoenix, AZ
- $120,000 to $140,000 USD / year
This is a highly cross-functional position partnering with Electrical, Mechanical, Embedded Software, Sales, Marketing, Operations, and Program Management teams. The Senior Engineering…
Added just now
Environmental, Health & Safety Manager
Arcosa Wind Towers
Belen, NM
Arcosa Wind Towers is looking to hire an EHS Manager for the Belen, New Mexico plant operation. The EHS Manager will manage all environmental, health, and safety risks associated with…
Added just now
Plant Maintenance Supervisor
Navitas Global LLC
Portales, NM
…to all job seekers. Location: Portales, NM Reports to: Plant Operations Manager Employment Type: Full-time, Exempt ### Company Overview Navitas Global LLC converts dairy industry waste…
Added just now
Program Manager SME
Akima
Kirtland AFB, NM
The Program Manager (PM) / Subject Matter Expert (SME) serves as the senior regional leader responsible for the overall management, execution, quality assurance, and performance of…
Added 1 min ago
Plant Manager
Dairy Farmers of America, Inc.
Spartanburg, SC
Direct and coordinate overall plant operations and priorities, and through managers, supervisors, and staff, ensure product is produced efficiently and within cost parameters. Provide work…
Added 1 min ago
EN
Mgr, Commissary - NEX
Elior North America
Roswell, NM
- $20 USD / hour
We are looking to add a Commissary Manager to our Corrections team in Roswell, NM. As a Commissary Manager, you will operate and supervise the assigned facility’s commissary management…
Added 1 min ago
PATIENT SERVICES MANAGER
Compass Group, North America
Roswell, NM
Lead daily patient dining operations, ensuring meals are accurate, timely, and delivered with excellent service.
Added 1 min ago
Manufacturing Manager 3 (First Line Manager)
Los Alamos National Laboratory
Los Alamos, NM
The Nuclear Radiochemistry group (C-NR) is seeking a highly motivated Manufacturing Manager to support important national security missions at LANL. The Manufacturing Manager will partner…
Added 1 min ago
WE-FAST Group Leader (Operations Manager 4)
Los Alamos National Laboratory
Los Alamos, NM
The Workplace Experience Division Office is seeking an experienced, people-focused Operations Manager 4 to lead the Workplace Experience Furniture, Amenities, and Space Team (FAST). This…
Added 1 min ago
OSH-PPS Team Leader (Industrial Hygiene & Safety Manager 3)
Los Alamos National Laboratory
Los Alamos, NM
Strong understanding of Department of Energy (DOE) requirements, including 10 CFR 851 Worker Safety and Health Program and Integrated Safety Management (ISM).
Added 1 min ago
Project Management (Project Manager 2)
Los Alamos National Laboratory
Los Alamos, NM
May act as a Control Account Manager (CAM) responsible for planning, budgeting, managing, and controlling costs and schedule performance for a project or sub-projects. Interface with…
Added 1 min ago
LIP D&D Shift Management (Manager of Projects 3/4)
Los Alamos National Laboratory
Los Alamos, NM
…effective shift turnover. This position reports to a Project-Program Director or MOP 5 within…
Added 1 min ago
Manufacturing Manager 3
Los Alamos National Laboratory
Los Alamos, NM
The Shift Operations Manager position at Los Alamos National Laboratory is responsible for managing and maintaining safe, secure, and compliant work environments at facilities enabling…
Added 1 min ago
Work Control Team Lead (Maintenance Manager 3)
Los Alamos National Laboratory
Los Alamos, NM
Work Control is a multidisciplinary group, providing deployed support to all Facility Operations Directorates (FODs) for maintenance planning, scheduling, and Computerized Maintenance…
Added 1 min ago
Nuclear and Hazardous Materials Technician Level 1 or 2
Los Alamos National Laboratory
Los Alamos, NM
Non-exempt employees will receive shift differential pay when they areassigned by their manager to work shifts which are eligible for the differentials which range from 12%-20% of base…
Added 1 min ago
Program Manager 2
Los Alamos National Laboratory
Los Alamos, NM
Working with program leadership and line organizations, the Program Manager will help align resources and priorities, maintain program documentation, monitor performance, and communicate…
Added 1 min ago
Project Management (Project Manager 3)
Los Alamos National Laboratory
Los Alamos, NM
May serve as a Control Account Manager (CAM) responsible for planning, budgeting, managing, and controlling costs and schedule performance for a project or sub-projects. Serve as a point of…
Added 1 min ago
Operations Specialist 2
Los Alamos National Laboratory
Los Alamos, NM
With safety as a priority the Operations Specialist 2 is tasked to ensure safe technical operations by supporting programs and initiatives that include, but are not limited to, periodic…
Added 1 min ago
Operations and Maintenance Coordinator 1
Los Alamos National Laboratory
Los Alamos, NM
This position is for an Operations and Maintenance Coordinator 1 within the Process Maintenance & Decontamination Services Group (PMDS). This role provides centralized coordination of…
Added 1 min ago
Construction Superientendent 2/3- Term Position
Los Alamos National Laboratory
Los Alamos, NM
…independently but will be under the oversight of a Construction Manager 3 or 4 or Superintendent 3 or 4. Project size is typically < $500k. Will support the investigation of abnormal…
Added 1 min ago
Manufacturing Manager 3 (First Line Manager)
Los Alamos National Laboratory
Los Alamos, NM
The Material Recovery and Recycle (PSD-4) group is seeking a highly motivated First Line Manager to support important national security missions at LANL. PSD-4 processes plutonium, uranium,…
Added 1 min ago
Program Office Professional Staff Assistant (Professional Staff Assistant 1)
Los Alamos National Laboratory
Los Alamos, NM
…candidate will serve as the first point of contact for the Program Office. Functionally, the Professional Staff Assistant (PSA) will take guidance from the Staff Operations Manager/Office…
Added 1 min ago
Lead Supervisor (Manufacturing Manager 1)
Los Alamos National Laboratory
Los Alamos, NM
Manufacturing Manager 1 - ($117,200 - $195,400)

Closed listing

Maximus

Sr Manager - Proj/Prog

Madison, WI, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

Similar jobs hiring now

Search current openings

Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

Report this job