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Added 3 mins ago
UO
Finance Program Manager, Crown Institute
University of Colorado Denver
Boulder, CO
- $75,000 to $85,000 USD / year
The Finance Program Manager provides advanced financial administration support for a complex portfolio of federally and non-federally sponsored research projects within the Institute. This…
Added 16 mins ago
Chief Operating Officer
BEAM Circular
Remote, United States
…position and runway, evaluate the financial implications of program and capital decisions, and advise the CEO and Board on where resources are available and where constraints are…
Added 21 mins ago
Senior Sourcing Agent , Procurement - Materials & Equipment (Hybrid Schedule)
Eversource Energy
Westwood, MA
…department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to…
Added 21 mins ago
Senior Manager, QC Analytical-1
Bristol Myers Squibb
Devens, MA
Bristol Myers Squibb is seeking a Senior Manager for QC Analytical at the Cell Therapy Facility (CTF) in Devens, MA. This role supports the QC analytical operations team, develops and…
Added 21 mins ago
Systems Engineering Manager (ONSITE)
Collins Aerospace
Marlborough, MA
Experience leading teams (Team Lead, IPTL, CPTL, Scrum Master, Product Owner, Program Engineer, Section Manager)
Added 1 hour ago
Nuclear Operations Technician I / Nuclear Operations Technician II - Oconee Nuclear Station
Duke Energy
Seneca, SC
“Depending upon the desired qualifications of the successful applicant, the hiring manager may elect to fill this position at a higher level within the job hierarchy”.
Added 1 hour ago
K
Deputy Project Quality Manager-Kiewit Nuclear Solutions-ID
Kiewit
Aiken, SC
- $134,000 to $140,000 USD / year
Located at the project location, the Project Quality Manager (PQM) is responsible for the development, implementation, and management of a contract-specific Project Quality Plan (PQP) and…
Added 1 hour ago
T
People Services Associate
TEKsystems
Phoenix, AZ
- $28 to $34.47 USD / hour
Contribute to continuous improvement efforts focused on enhancing candidate, employee, and manager experiences.
Added 2 hours ago
CC
Pharmacist (Per Diem)
Centene Corporation
Chesterfield, MO
- $51.78 to $95.81 USD / hour
…time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience,…
Added 2 hours ago
Manager, Enterprise Communications & Channels
Amentum
Jefferson City, MO
The Manager, Enterprise Communications & Channels is responsible for developing and delivering employee communication programs that inform, engage, and connect employees to Amentum's…
Added 2 hours ago
Manager, Field Sales
Wolters Kluwer
Jefferson City, MO
_*Candidates may be based from a US remote home office location*_
Added 2 hours ago
Project Manager, Sponsorships & Experiential
Humana
Jefferson City, MO
More than a traditional project manager, the Project Manager, Sponsorship & Experiential will own the execution of a high-priority initiative while also coordinating a variety of projects…
Added 2 hours ago
Home Telehealth Case Manager Registered Nurse
Veterans Affairs, Veterans Health Administration
Albuquerque, NM
Added 2 hours ago
EI
Editorial Project Manager
EBSCO Information Services
Jefferson City, MO
- $49,605 to $70,865 USD / year
…Our team enjoys the flexibility and work-life balance that remote work offers. You will have the resources, training, and support to succeed as an Editorial Project Manager and to grow your…
Added 2 hours ago
PF
Senior Associate, Client Service Onboarding Manager - Pension Risk Transfer
Principal Financial Group
Des Moines, IA
- $55,800 to $87,600 USD / year
As a Senior Associate, Client Service Onboarding Manager, you'll manage the onboarding of assigned Pension Risk Transfer clients, acting as the main liaison throughout the process. This…
Added 2 hours ago
Remote Business Development Representative
Safe Haven Security Services, LLC.
North Fort Myers, FL · Flowood, MS · Shreveport, LA · Fort Lauderdale, FL · Fayetteville, AR · Rolling Meadows, IL · Lincoln, NE · Charleston, SC · Cedar Hill, TX · Charlotte, NC · Lexington, KY · Hinsdale, IL · Cincinnati, OH · Columbus, OH · Farmers Branch, TX · West Des Moines, IA · Southfield, MI · Houston, TX · Indianapolis, IN · Norfolk, VA · Louisville, KY · Atlanta, GA · Wauwatosa, WI · Minneapolis, MN · Saint Paul, MN · Nashville, TN · College Park, GA · Oklahoma City, OK · Pensacola, FL · King of Prussia, PA · Creve Coeur, MO · Tampa, FL · Chesapeake, VA · Pittsburgh, PA · Harahan, LA · Richmond, VA · Macomb, MI
As an Account Manager you will be utilizing heavy outbound prospecting efforts to partner with real estate agents across the nation, working together to secure their clients' homes and…
Added 2 hours ago
Business Development Representative
Safe Haven Security Services, LLC.
Overland Park, KS · Belton, MO · Kansas City, KS · Kansas City, MO · Olathe, KS · Independence, MO · Lenexa, KS · Lees Summit, MO
You’re part of the largest agent referral program in the country!
Added 2 hours ago
Care Manager (RN) |Remote- NC
Centene Corporation
Raleigh, NC
…time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience,…
Added 2 hours ago
Clinical Trial Management Support, Late Phase Metabolic Studies
Eliassen Group
Raleigh, NC
Our client is seeking a Clinical Trial Manager to support two Phase III global studies in the MASH therapeutic area. The role will provide hands-on operational support for monitoring visit…
Added 2 hours ago
Senior Manager, Internal and External Reporting
Eliassen Group
Raleigh, NC
The Senior Manager will have significant exposure to senior finance leadership and external auditors and will lead a team of accounting and reporting professionals. The ideal candidate…
Added 2 hours ago
EG
Program Manager
Eliassen Group
Raleigh, NC
- $75 to $80 USD / hour
Our client seeks a Program Management leader to drive delivery of software that provides business value. The role will supervise and mentor Technical Program Managers and Scrum Masters,…
Added 2 hours ago
EG
Product Manager, Team Digital Products
Eliassen Group
Raleigh, NC
- $50 to $55 USD / hour
Our client is seeking a Product Manager to own the day-to-day digital product relationship with its teams, primarily supporting team websites, CMS platforms, and related digital…
Added 2 hours ago
Agent, Inside Sales Support - Pet (Remote)
AB3 Nationwide Life and Annuity Insurance Co
CA
This role does not qualify for employer-sponsored work authorization. Nationwide does not participate in the Stem OPT Extension program.
Added 2 hours ago
M
Senior Logistics Technician
Microsoft
IL · Chicago, IL · Chicago
- $27.16 to $47.74 USD / hour
Serve as primary liaison for overseeing the fleet management program, maintenance vendors and equipment check-in and check-out process. Define numbers of vehicles needed and what type of…
Added 3 hours ago
SM
Production Supervisor
Scotts Miracle-Gro
Orrville, OH
- $80,200 to $94,400 USD / year
…with your workforce. * Assist other supervisors and/or Plant Manager in directing the overall operation of the plant, performing special projects as needed. Plant productivity, including…

Closed listing

Maximus

Sr Manager - Proj/Prog

Madison, WI, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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