Jobs in the United States

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Added 1 min ago
Interiors - Sr Project Manager
HOK
San Francisco, CA
Assists senior management in developing and validating project scope and fee, budget, and scope of services during the marketing and contract development process.
Added 1 min ago
Senior Reliability Engineer
Conagra Brands
Russellville, AR
Strong problem-solving and project management skills in a manufacturing setting.
Added 1 min ago
Senior Associate, Supply Chain Management - Materials
L3Harris
Camden, AR
Solid working knowledge of project management methods within the defense acquisition environment, including program planning, integrated master scheduling, budgeting, and earned value…
Added 1 min ago
HD
Project Director - 88042
Health, Department of
Albany, NY
- $133,245 to $168,152 USD / year
Duties Description The Project Director, in the Office of Health Insurance Program's Division of Systems (DOS), within the EmedNY Modernization bureau, will report directly to the Deputy…
Added 1 min ago
HD
Project Director - 88041
Health, Department of
Albany, NY
- $133,245 to $168,152 USD / year
Minimum Qualifications Eleven years of experience in information technology management, enterprise systems planning and oversight, health care information systems administration,…
Added 1 min ago
M
Diplomatic Facilities Project Manager
Markon
Washington, DC, DC
- $130,000 to $150,000 USD / year
…dynamic professionals collaborates to deliver unparalleled program and project management…
Added 2 mins ago
M
Senior Mechanical Facilities Planner
Markon
Washington, DC, DC
- $150,000 to $180,000 USD / year
Prepare and deliver executive briefings, technical reports, budget documentation, project schedules, and engineering recommendations to support senior leadership decision-making.
Added 2 mins ago
M
Senior Logistics Technical Planner
Markon
Washington, DC, DC
- $150,000 to $180,000 USD / year
15+ years of relevant experience in logistics operations, operational planning, program/project management, or related disciplines within the DoD, Intelligence Community, or federal…
Added 2 mins ago
M
Logistics Technical Planner/Integrator
Markon
Washington, DC, DC
- $130,000 to $150,000 USD / year
12+ years of relevant experience in logistics operations, operational planning, program/project management, or related disciplines within the DoD, Intelligence Community, or federal…
Added 2 mins ago
M
Senior Facilities Planner
Markon
Washington, DC, DC
- $150,000 to $180,000 USD / year
Markon is seeking an experienced Senior Facilities Planner to support an Intelligence Community customer. This role will provide strategic facilities planning, real property development,…
Added 2 mins ago
M
Facilities Planner
Markon
Washington, DC, DC
- $130,000 to $150,000 USD / year
…strategic facilities planning, real property development, and project integration support to the Office of Facilities, Logistics & Services. The position will focus on long-term facilities…
Added 2 mins ago
M
Policy Analyst
Markon
McLean, VA
- $180,000 to $200,000 USD / year
…dynamic professionals collaborates to deliver unparalleled program and project management…
Added 2 mins ago
Channel Development Lead
Humana
Little Rock, AR
PMP certification or 4+ years of advanced project or program management experience.
Added 2 mins ago
AT
Senior Business Systems Analyst
Akamai Technologies, Inc.
Little Rock, AR
- $88,900 to $160,100 USD / year
As a Business Systems Analyst Senior, you will be responsible for:
Added 2 mins ago
Sr Manager - Proj/Prog
Maximus
Little Rock, AR
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 2 mins ago
C
Regional Maintenance Manager
CBRE
Little Rock, AR
- $200,000 to $210,000 USD / year
…client operations across CBRE. Looking for a rewarding career in…
Added 2 mins ago
EG
Event Technical Specialist(Video) Part Time on Call- South FL Labor Pool
Encore Global
Davie, FL
- Part-time
…satisfaction. This position reports to an Associate Director of Project Management or Director of Project Management in their assigned…
Added 2 mins ago
Technical Program Manager (Information Security)
WEX Inc
Portland, ME · Boston, MA
Experience: 5+ years in Senior Technical Program Management roles managing Security Projects that are complex, interdependent projects and enterprise-level change. Experience in FinTech or…
Added 3 mins ago
Project Manager
Pacific Gas And Electric Company
Chico, CA
This is a career or journey level project management position that requires mastery of the associate level project manager skills and duties and is responsible for all aspects of the…
Added 3 mins ago
IG
Sr Risk Analyst
Informa Group Plc.
Newton, MA
- $150,000 to $170,000 USD / year
We are seeking an experienced and strategic Senior Cyber Risk Analyst to join our team. This role requires deep expertise in enterprise cybersecurity risk management, with responsibility…
Added 3 mins ago
DO
Community Planner
Department of Transportation
CA
- $7,328 to $9,178 USD / month
Under the supervision and direction of a Senior Transportation Planner, the Associate Transportation Planner provides journey level staff support on complex transportation and land use…
Added 3 mins ago
Executive Assistant
United States - Genesys Cloud Services, Inc.
Virtual Office, GA · Virtual Office, IL · Virtual Office, NY
Working across Solution Consulting, Sales, and cross-functional teams, you will build trusted relationships with senior leaders and help create the conditions for teams to deliver…
Added 4 mins ago
Electrical Engineer III
Nomad GCS
Columbia Falls, MT
…collaborate closely with Manufacturing, IT Integration, Quality, and Program Management to ensure safe, reliable, and manufacturable…
Added 4 mins ago
Quality Programs Manager
Lifetime Workforce Solutions, LLC
United States
Communicates effectively with users/customers, colleagues, sponsors, project teams and across a range of disciplines, and all levels of management to review project scope/progress and…
Added 5 mins ago
Senior Technical Consultant - Process Safety
ALL4 LLC
Houston, TX
ALL is looking for a Senior Technical Consultant - Process Safety with established technical expertise in petrochemical and energy industry process safety. This individual is able to…

Closed listing

Maximus

Sr Manager - Proj/Prog

Madison, WI, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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