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Added 1 min ago
Intern, Architectural Designer
Sevan Multi-Site Solutions, Inc.
Downers Grove, IL
Sevan Multi-Site Solutions is a veteran-owned business that provides construction, program management, real estate & site development, and architecture & engineering services for…
Added 1 min ago
Interiors - Sr Project Manager
HOK
San Francisco, CA
Ensures that budgets have been developed to provide for Quality Management Program through the life of the Project.
Added 1 min ago
Senior Reliability Engineer
Conagra Brands
Russellville, AR
Lead asset criticality management by applying corporate standards and maintaining asset rankings within systems.
Added 1 min ago
Senior Associate, Supply Chain Management - Materials
L3Harris
Camden, AR
Support and help lead integrated cross-functional material teams, collaborating with suppliers, supply chain leadership, program management, functional leaders, and customers to meet…
Added 1 min ago
HD
Project Director - 88042
Health, Department of
Albany, NY
- $133,245 to $168,152 USD / year
Duties Description The Project Director, in the Office of Health Insurance Program's Division of Systems (DOS), within the EmedNY Modernization bureau, will report directly to the Deputy…
Added 1 min ago
HD
Project Director - 88041
Health, Department of
Albany, NY
- $133,245 to $168,152 USD / year
Minimum Qualifications Eleven years of experience in information technology management, enterprise systems planning and oversight, health care information systems administration,…
Added 2 mins ago
M
Sustainment Program Manager
Markon
Washington, DC, DC
- $130,000 to $150,000 USD / year
Markon is building a talent pool of Sustainment Program Managers to support future Intelligence Community missions. This pipeline opportunity is intended to identify experienced…
Added 2 mins ago
M
Diplomatic Facilities Project Manager
Markon
Washington, DC, DC
- $130,000 to $150,000 USD / year
…dynamic professionals collaborates to deliver unparalleled program and project management…
Added 2 mins ago
M
Senior Mechanical Facilities Planner
Markon
Washington, DC, DC
- $150,000 to $180,000 USD / year
Project Management Professional (PMP) certification.
Added 2 mins ago
M
Senior Logistics Technical Planner
Markon
Washington, DC, DC
- $150,000 to $180,000 USD / year
15+ years of relevant experience in logistics operations, operational planning, program/project management, or related disciplines within the DoD, Intelligence Community, or federal…
Added 2 mins ago
M
Logistics Technical Planner/Integrator
Markon
Washington, DC, DC
- $130,000 to $150,000 USD / year
12+ years of relevant experience in logistics operations, operational planning, program/project management, or related disciplines within the DoD, Intelligence Community, or federal…
Added 2 mins ago
M
Senior Facilities Planner
Markon
Washington, DC, DC
- $150,000 to $180,000 USD / year
Project Management Professional (PMP) certification.
Added 2 mins ago
M
Facilities Planner
Markon
Washington, DC, DC
- $130,000 to $150,000 USD / year
Project Management Professional (PMP) certification.
Added 2 mins ago
M
Policy Analyst
Markon
McLean, VA
- $180,000 to $200,000 USD / year
…dynamic professionals collaborates to deliver unparalleled program and project management…
Added 2 mins ago
Area Project Controls Lead, Mega Campus
Meta
Little Rock, AR
We are seeking a candidate for a key project leadership role leading project controls operations for an AI enabling infrastructure campus, Mega Campus (1 GW+), of unprecedented scale and of…
Added 2 mins ago
Channel Development Lead
Humana
Little Rock, AR
…from concept through implementation. The Channel Development Lead must possess strong project management capabilities, executive-level communication skills, and experience supporting…
Added 2 mins ago
AT
Senior Business Systems Analyst
Akamai Technologies, Inc.
Little Rock, AR
- $88,900 to $160,100 USD / year
Enhancing system integration processes/data management across enterprise applications. Apply structured problem-solving frameworks to decompose ambiguous business challenges into…
Added 2 mins ago
Sr Manager - Proj/Prog
Maximus
Little Rock, AR
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 2 mins ago
Clinical Informatics Analyst
Intermountain Health
Little Rock, AR
Use basic project management skills to contribute to technology project deliverables
Added 2 mins ago
C
Lead Data Engineer-Snowflake
Cognizant
Little Rock, AR
- $115,000 to $135,000 USD / year
As a Lead Data Engineer – Snowflake , you will make an impact by designing and delivering scalable, high-performance data solutions that enable critical business insights and operational…
Added 2 mins ago
Non-Clinical Case Manager, Office of the Dean of Students
Montana State University - Bozeman
MT
…administrative, student support, programmatic, and distress management…
Added 2 mins ago
C
Facets Product Consultant - Manager
Cognizant
Little Rock, AR
- $113,000 to $130,000 USD / year
Lead the development and implementation of solutions across Facets Plan/Product, Membership, and Group , aligning functionality with business and customer needs.
Added 2 mins ago
C
LIMS Validation Test Lead (Benchling)
Cognizant
Little Rock, AR
- $70,000 to $123,500 USD / year
As the LIMS Validation Test Lead, you will be the testing and validation authority on our Benchling implementations and enhancements. You will work closely with clients, project teams, and…
Added 2 mins ago
Regulatory Readiness Program Manager
Meta
Little Rock, AR
Project Management / Program Management Certification(s)
Added 2 mins ago
Sr Program Specialist - Construction, Fire or BAS Background
Honeywell Technologies
Little Rock, AR
…multi-year, multisite national programs, managing teams to ensure project schedules, design, execution, testing, closeout, and turnover to service are delivered with consistent quality and…

Closed listing

Maximus

Sr Manager - Proj/Prog

Madison, WI, United States

This opening has closed.

The original listing is kept below for reference.

Find open jobs More jobs with this employer

About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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