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Added 4 mins ago
O
Senior Manager, Data Center Construction, Integration & Handover - Saline, MI
Oracle
Jefferson City, MO
- $126,200 to $264,100 USD / year
The Senior Manager, Data Center Construction Integration & Handover oversees developers and their general contractors in delivering data center construction projects, with a focus on base…
Added 5 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Cheyenne, WY
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…
Added 5 mins ago
C
Data Analytics Program Mgr - Business Intelligence
CBRE
Cheyenne, WY
- $120,000 to $135,000 USD / year
DataAnalytics Program Manager - Business Intelligence
Added 5 mins ago
Data Center Facility Operations Area Director
Meta
Cheyenne, WY
Experience communicating with and influencing executive leadership, including presenting operational risk and strategy to senior decision-makers
Added 5 mins ago
Senior ALC Developer
Maximus
Cheyenne, WY
…and meet their tax obligations. Through innovative solutions, operational excellence, and a commitment to public service, we help the IRS enhance efficiency, improve customer experiences,…
Added 5 mins ago
Senior ALC Developer
Maximus
Cheyenne, WY
…and meet their tax obligations. Through innovative solutions, operational excellence, and a commitment to public service, we help the IRS enhance efficiency, improve customer experiences,…
Added 5 mins ago
M
Senior ALC Developer PART TIME
Maximus
Cheyenne, WY
- Part-time
…and meet their tax obligations. Through innovative solutions, operational excellence, and a commitment to public service, we help the IRS enhance efficiency, improve customer experiences,…
Added 13 mins ago
Senior Manager - Project Program Management
CVS Health
Remote, United States
This position provides enterprise-wide operational leadership for HEDIS CAHPS, CMS HOS and HOS-M, and provider surveys while serving as the organization's subject matter expert for survey…
Added 13 mins ago
AH
GENERAL MANAGER 3
Accendra Health
MIAMISBURG, OH · SHARONVILLE, OH
- $111,313 to $118,993 USD / year
Responsible for providing a safe and healthful work environment and preventing injuries by leading and implementing the Safety & Risk Management program for the branch.
Added 14 mins ago
EC
Senior Counsel, Mergers & Acquisitions
Eaton Corporation
Beachwood, OH
- $200,000 to $250,000 USD / year
…works broadly across the organization with key functional and operational partners advising and providing strategic counsel which will include on all aspects of transactions, including…
Added 14 mins ago
Informatics Manager - Risk Adjustment
CVS Health
New Albany, OH
In this role, you will support the strategy, oversight, and valuation of vendors serving Medicare and Medicaid risk adjustment programs. The position evaluates vendor capabilities and…
Added 14 mins ago
Senior Services Operations Manager, Managed Services
Ricoh Americas Corporation
Cleveland, OH
The Senior Services Operations Manager, Managed Services functions in a leadership role as operational point of contact to assigned Global/Vertical customers, primarily in North America.
Added 14 mins ago
Technical Program Manager, Knowledge Systems
Coinbase
Columbus, OH
…self-service, internal tools, and AI-assisted support. As Technical Program Manager, you will translate knowledge strategy into technical execution. This is a systems-focused role bridging…
Added 14 mins ago
Risk Governance - Commercial Solutions - Vice President
JPMorgan Chase
Columbus, OH
As a Vice President, Risk Governance in Commercial Solutions (Dealership Financing) , you will provide strategic leadership for designing, executing, and continuously enhancing governance…
Added 14 mins ago
C
Data Analytics Program Mgr - Business Intelligence
CBRE
Columbus, OH
- $120,000 to $135,000 USD / year
DataAnalytics Program Manager - Business Intelligence
Added 15 mins ago
Senior ALC Developer
Maximus
Columbus, OH
…and meet their tax obligations. Through innovative solutions, operational excellence, and a commitment to public service, we help the IRS enhance efficiency, improve customer experiences,…
Added 15 mins ago
Software Engineer Senior Manager - Cross Channel Banker Platform
Wells Fargo
COLUMBUS, OH
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as…
Added 15 mins ago
Data Center Facility Operations Area Director
Meta
Columbus, OH
Experience communicating with and influencing executive leadership, including presenting operational risk and strategy to senior decision-makers
Added 15 mins ago
M
Senior ALC Developer PART TIME
Maximus
Columbus, OH
- Part-time
…and meet their tax obligations. Through innovative solutions, operational excellence, and a commitment to public service, we help the IRS enhance efficiency, improve customer experiences,…
Added 15 mins ago
Senior ALC Developer
Maximus
Columbus, OH
…and meet their tax obligations. Through innovative solutions, operational excellence, and a commitment to public service, we help the IRS enhance efficiency, improve customer experiences,…
Added 15 mins ago
AI Operations Administrator - Gravitee - Remote US
SitusAMC
Columbus, OH
…platforms secure, available, and well-documented, provides operational support to users, and supplies the logs, usage data, and configuration records needed to support audit and governance…
Added 24 mins ago
FC
Rec Center Assistant Manager (Park/Rec Specialist III)
Fairfax County
Alexandria, VA
- $33.73 to $59.02 USD / hour
…County Park Authority (FCPA) is seeking a Rec Center Assistant Manager to be a part of one of the most highly regarded park systems in the country. With over 425 parks, 23,000 acres of…
Added 41 mins ago
Senior Finance Manager, Americas Sales Finance
Palo Alto Networks, Inc.
CA
Palo Alto Networks has an exciting opportunity for an experienced and highly motivated Senior Finance Manager, Sales FP&A professional to join our team. In this role, you will work closely…
Added 58 mins ago
Marketing Financial Planning Manager
Kia Corporation
Irvine, CA
Maintain planning calendars, budget change logs, and risk/issue tracking to support operational efficiency and accountability.
Added 1 hour ago
Client Value Manager
Gartner
Irving, TX · Arlington, VA · Fort Myers, FL
The Client Value Manager (CVM) conducts client interviews to capture objective, first-hand client value statements and feedback, including both realized value and opportunities for…

Closed listing

Maximus

Sr Manager - Proj/Prog

Madison, WI, United States

This opening has closed.

The original listing is kept below for reference.

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About employer

Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

About employer

More about this job

Skills

Leadership
Collaboration
Microsoft Teams
Process improvement
Quality assurance
Reporting
Program management
Risk management
Communication skills
Implement ICT recovery system
Decision making
Customer experience
Documentation
Stakeholder management
PMP
ITIL
Project management
Microsoft Office

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