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Added 1 min ago
Director - Marketing (Digital and Web Strategy)
Wesco
Pittsburgh, PA · Glenview, IL
…This leader defines how our tools, web properties, content, data flows, and AI capabilities fit together, and is accountable for making that ecosystem scalable, governed, and measurably…
Added 2 mins ago
Sr Accountant - Corporate Accounting and Workflow Optimization
AutoNation
Fort Lauderdale, FL
The associate will report directly to the Corporate Accounting Senior Manager. The associate will interact directly with various corporate, regional and store personnel in the performance…
Added 2 mins ago
Senior Analyst, Assortment Planning
United States
…Analyst champions assortment planning best practices, delivers data-driven recommendations, and drives initiatives that optimize category performance across the…
Added 3 mins ago
Associate, Finance Operations
New York Life Insurance Co
New York, NY
…Commissions (FYC), and incentives; summarize trends and variances for manager…
Added 5 mins ago
EN
Manager, Underwriting Services- Wholesale Property
Everest National Insurance Company
Warren, NJ · Atlanta, GA · Boston, MA · Chicago, IL
- $90,000 to $120,000 USD / year
…accordance with established service level commitments. The Manager serves as a key operational leader responsible for optimizing workflows, leveraging data and analytics to drive…
Added 6 mins ago
CG
ORDER BUILDER (FULL TIME)
Compass Group, North America
Rockville, VA
- $22.2 USD / hour
- Full-time
Dreams of being a manager? As an Order Builder with Canteen, we give you breathing room and space to grow. With us, you’ll gain the skills needed for entry-level management. We want to see…
Added 7 mins ago
Sales Support Representative I, Pain Interventions - Rockville, MD / Fairfax, VA / Annapolis, MD
Medtronic
Fairfax, VA
Respond to customer complaints in accordance with Medtronic policy and advising District Sales Manager and Medtronic promptly of any situation beyond scope of authority
Added 7 mins ago
SENIOR PRODUCT OWNER - PORTFOLIO/PRODUCT MANAGER
Huntington Ingalls Industries
Newport News, VA
Demonstrated experience delivering large technical programs. The complexity of initiatives like cloud, IIOT, modular data architectures, AI and predictive planning at enterprise scale…
Added 7 mins ago
Lead Supplier Development, Industrialization & Quality Engineer - Battery Cell
Rivian
Irvine, CA
Added 7 mins ago
AC
B2B Collections Specialist
Aston Carter
Virginia Beach, VA
- $20 to $30 USD / hour
Communicate with the Collections Manager regarding the status of past due accounts.
Added 7 mins ago
Lead Program Control Manager (Pgm Cost Control Analyst 5)
Huntington Ingalls Industries
Virginia Beach, VA
HII Mission Technologies is currently seeking a Lead Program Control Manager to join our team in our Virginia Beach, VA location. Under the direct supervision of the Program Control…
Added 7 mins ago
Manager, Merger & Acquisition Operations & Integrations
PenFed Credit Union
McLean, VA
The Manager is accountable for overseeing all loan portfolio conversion projects, managing complex workstreams, leading data migration with a technical and analytical focus, and…
Added 7 mins ago
Technical Sales Engineer Co-op - Entry Level Sales Program 2027
IBM
McLean, VA
Our Co-op program will begin onsite at an IBM office from May 24, 2027 through August 13, 2027. During this period, you will be expected work 40 hours per week, with a minimum of 3 days per…
Added 7 mins ago
Agentic Commerce Senior Manager | Industrial
Accenture
Herndon, VA · Arlington, VA
…aftermarket services, channel relationships, platforms, and data are structured to operate within AI-driven and ecosystem-based environments. This Senior Manager will translate strategic…
Added 7 mins ago
Enterprise Change and Training Design Senior Manager, Life Sciences
Accenture
Arlington, VA
Design and oversee the enterprise-wide change and training curriculum for the transformation program• Define the communications strategy across the enterprise - ensuring all levels of the…
Added 7 mins ago
A
Agentic Commerce Senior Manager | GEO & Search
Accenture
Arlington, VA
- $132,500 to $338,300 USD / year
We are seeking a Senior Manager to help lead the design and delivery of generative engine optimization and digital ecosystem transformation programs. This role sits directly below the…
Added 7 mins ago
C
Facilities Supervisor
CBRE
Arlington, VA
- $76,500 to $96,500 USD / year
Review data from work order reports and create and present performance and progress status reports to management. Make suggestions on how to improve efficiency.
Added 7 mins ago
Senior Website Manager, about.gitlab.com
GitLab
Remote, United States
We're looking for a strategic, data-driven owner for about.gitlab.com, the site where developers, platform teams and enterprise buyers first meet GitLab. You'll build a performance-based…
Added 8 mins ago
Pharmacy Technician Specialty Pharmacy
Intermountain Health
Richmond, VA
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.
Added 8 mins ago
Product Marketing Manager
Meta
Richmond, VA
Meta is seeking an experienced Product Marketing Manager to join our team. As a Product Marketing Manager at Meta, you will help grow products used by billions of people and businesses all…
Added 8 mins ago
Network Development Manager
Meta
Richmond, VA
…and AI infrastructure.We are seeking a Network Development Manager (NDM) to support the commercial development and delivery of fiber network capacity across the North American production…
Added 8 mins ago
Sr Manager - Proj/Prog
Maximus
Richmond, VA
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 8 mins ago
Product Manager - Technical
Intermountain Health
Richmond, VA
The Technical Product Manager is responsible for driving the development and management of technology-driven products and solutions that support our health plan operations. Collaborates…
Added 8 mins ago
Buyer I or II
Intermountain Health
Richmond, VA
Develops close working relationship with aligned category manager(s) to identify and implement cost, quality, and supply continuity improvements.
Added 8 mins ago
Pharmacy Technician Central Fulfillment
Intermountain Health
Richmond, VA
Any lapse or failure to meet these requirements may result in disciplinary action, up to termination, at the hiring manager's discretion.

Closed listing

Maximus

Sr Manager - Proj/Prog

Oklahoma City, OK, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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