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Added 1 min ago
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Manager, Underwriting Services- Wholesale Property
Everest National Insurance Company
Warren, NJ · Atlanta, GA · Boston, MA · Chicago, IL
- $90,000 to $120,000 USD / year
Everest Evolution is seeking a highly motivated Manager, Underwriting Services – Wholesale Property to lead a team of Underwriting Assistants responsible for delivering best-in-class…
Added 2 mins ago
Global Marketing Programs - Creative Propositions Lead
Arrow Electronics
Shenandoah, VA
Arrow is seeking an innovative and experienced marketing manager to lead marketing for ArrowSphere, Arrow's digital platform. The ideal candidate understands how technology platforms create…
Added 2 mins ago
Logistics Management Specialist (Title 32) (Permanent)
Air National Guard Units
Langley AFB, VA
…GS-0346-11, you will perform the below duties: Serves as the program manager for the Integrated Deployment System (IDS); Deliberate and Crisis Action Planning and Execution Segments…
Added 3 mins ago
Sales Support Representative I, Pain Interventions - Rockville, MD / Fairfax, VA / Annapolis, MD
Medtronic
Fairfax, VA
Respond to customer complaints in accordance with Medtronic policy and advising District Sales Manager and Medtronic promptly of any situation beyond scope of authority
Added 3 mins ago
Cyber Security Manager
Leidos
Alexandria, VA
Leidos is seeking an experienced Cyber Security Manager to lead cybersecurity engineering, risk management, authorization, and security operations support for the United States Coast…
Added 3 mins ago
SENIOR PRODUCT OWNER - PORTFOLIO/PRODUCT MANAGER
Huntington Ingalls Industries
Newport News, VA
Associate's Degree or other formal 2 year program and 2 years of relevant exempt experience or 4 years of relevant non-exempt experience
Added 3 mins ago
Manager, Merger & Acquisition Operations & Integrations
PenFed Credit Union
McLean, VA
PenFed is hiring a (Hybrid) Manager, Merger & Acquisition Operations & Integrations at our Tysons, Virginia location. The Manager, M&A Operations & Integrations, is responsible for leading…
Added 3 mins ago
Technical Sales Engineer Co-op - Entry Level Sales Program 2027
IBM
McLean, VA
Our Co-op program will begin onsite at an IBM office from May 24, 2027 through August 13, 2027. During this period, you will be expected work 40 hours per week, with a minimum of 3 days per…
Added 3 mins ago
Construction Manager, GES NA, Startup, Engineering Risk Management (ERM)
Amazon
Arlington, VA
As a Construction Manager within Global Engineering Services (GES) North America (NA) Startup Engineering Risk Management (ERM), you will be a key contributor within the lifecycle of…
Added 3 mins ago
EE
Manager, Enterprise Data Integration & Insights-IT
Estes Express Lines
Richmond, VA
- $111,000 to $191,000 USD / year
We are seeking a dynamic results-oriented Manager for Enterprise Data Integration & Insights to lead the design, development, and delivery of robust data and integration solutions in…
Added 3 mins ago
Archer IRM Developer / Administrator
Cognizant
Richmond, VA
…Archer Advanced Workflow, Data Driven Events (DDE), Data Feed Manager, REST APIs, and platform administration. Experience within banking or financial services and regulated GRC environments…
Added 4 mins ago
Sr Site Reliability Engineer -Remote US
SitusAMC
Richmond, VA
…our clients are stable and reliable. Additionally, enhancing automation capabilities, scaling, process improvement, metric collection, security, and visibility into the product…
Added 4 mins ago
Network Development Manager
Meta
Richmond, VA
…and AI infrastructure.We are seeking a Network Development Manager (NDM) to support the commercial development and delivery of fiber network capacity across the North American production…
Added 4 mins ago
Sr Manager - Proj/Prog
Maximus
Richmond, VA
The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative,…
Added 4 mins ago
Sr Program Specialist - Construction, Fire or BAS Background
Honeywell Technologies
Richmond, VA
As a Sr. Construction Manager , you will be responsible for overseeing all aspects of multi-year, multisite national programs, managing teams to ensure project schedules, design, execution,…
Added 4 mins ago
PH
Senior Desktop Engineer
Premise Health
Brentwood, TN
- $80,000 to $100,000 USD / year
…administrative tools such as Microsoft Endpoint Configuration Manager, Microsoft Intune, Microsoft Cloud Management Gateway, and Jamf. The position also partners effectively with our…
Added 6 mins ago
Distribution & Logistics Network Program Manager
Columbia Brands USA, LLC.
Portland, OR
The Program Manager - Supply Chain Distribution & Logistics reports to the Sr. Director of Operational Excellence, Capability, and Engineering for Supply Chain, this role serves as the…
Added 6 mins ago
Analyst, IT Support and Network
DrinkPAK II, LLC
PA
Power your Thirst for More at DrinkPAK, where we revolutionize beverage manufacturing, driven by automation and sustainability. Together, through grit and innovation, we break new ground in…
Added 7 mins ago
Delivery Driver I (non CDL) - Sunbelt Supply
Floworks International LLC
Luling, LA
…more than 50 major manufacturers. We provide in-house valve automation services, including CAD design and drawings, machine, fabrication, assembly shops featuring CNC machinery, and…
Added 7 mins ago
O
Product Operations Manager
Onebrief
Remote, United States
- $140,000 to $170,000 USD / year
Core skills: process design, data analysis, technical program management, AI and automation, user research, cross-functional leadership
Added 8 mins ago
Group Director, Data Management
IME Mediabrands Worldwide, Inc.
NY
…Candidate must have a mindset towards fostering processes through…
Added 9 mins ago
F
International Growth Marketing Manager
Faire
New York City, NY · NY
- $118,500 to $163,000 USD / year
…primarily in Europe, by working closely with the Senior Paid Search Manager to grow the channel, adjust campaigns to hit weekly KPIs, and launch localization experiments to improve…
Added 11 mins ago
Executive Director, HR Business Partnership & IT Solutions Lead
Merck Sharp & Dohme LLC
NJ · PA
…generative AI, agents, analytics, intelligent workflow and automation. The Executive Director establishes the integrated portfolio, translates strategy into multi-year roadmaps and…
Added 11 mins ago
Privilege Access Management Engineer
Hub International Limited
Chicago, IL
…Privileged Access Management platforms. This role focuses on automation, integration, and customization ensuring robust and scalable identity services across the organization. The ideal…
Added 11 mins ago
Quality Engineer II
Hub International Limited
Chicago, IL
· Work closely with Testing Manager to develop test strategy.

Closed listing

Maximus

Sr Manager - Proj/Prog

Oklahoma City, OK, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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