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Added 1 min ago
NS
SUPERVISORY IT SPECIALIST (INFOSEC)
Naval Sea Systems Command
Port Hueneme, CA
- $146,632 to $197,200 USD / year
You will serve as the Deputy to the Activity Command Information Office (ACIO) responsible for the administrative and technical supervision of the ACIO/IT Division and for the Management…
Added 1 min ago
UA
Supervisory Interdisciplinary
U.S. Army Corps of Engineers
Vicksburg, MS
- $89,508 to $163,514 USD / year
SPECIALIZED EXPERIENCE: One year of specialized experience which includes scoping, planning and leading technical and financial aspects multidisciplinary research activities; scheduling,…
Added 1 min ago
WH
Management Analyst (Program Manager)
Washington Headquarters Services
Pentagon, Arlington, VA
- $85,447 to $133,142 USD / year
…compliance, gift, or property tracking programs; Directing project tasks using automated tracking systems; Coordinating inventory controls, office supply acquisitions, and cross-functional…
Added 2 mins ago
UG
Manager, Medicaid Policy and Payment Model Implementation - Remote
UnitedHealth Group
Washington, DC
- $112,700 to $193,200 USD / year
…services needs. By delivering objective, data-driven research, program planning and development, technical assistance, implementation, post-implementation analytics, and evaluations,…
Added 2 mins ago
QC Manager (Federal Divison)
Granite Construction Inc.
Tampa, FL · Natchez, MS
This position is responsible for implementing and managing the Quality Control (QC) program at a Large Federal Project. The QC Manager ensures that all construction operations, both onsite…
Added 3 mins ago
SE
Senior Planning Team Lead
SWCA Environmental Consultants
Salt Lake City, UT
- $95,908.8 to $124,571.2 USD / year
…specializes in environmental planning, permitting, multi-disciplinary project manager, and hydropower. The successful candidate will have a depth of experience and familiarity with the…
Added 4 mins ago
Salesforce Solution Architect
The Pennsylvania State University
Remote, United States
…teams, mentor team members, and influence decisions that drive program and project…
Added 6 mins ago
Sr Services Manager 3 - Digital Project Management
GE Energy Management Services, LLC
United States
…customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Impacts…
Added 7 mins ago
Senior Chemical Engineer
Chemours
Fayetteville, NC
The role of the Monomers Senior Process Engineer is to provide technical support, guidance and oversight to the process systems of the manufacturing area with a focus on safety, operability…
Added 7 mins ago
FA
Supervisory Aircraft Pilot
Federal Aviation Administration
Fort Worth, TX · Kansas City, MO · Wichita, KS · Des Plaines, IL
- $112,283 to $173,980 USD / year
Work usually includes routine project/program tasks based on established policies, procedures, and guidelines.
Added 7 mins ago
FA
Logistics Management Specialist
Federal Aviation Administration
Longmont, CO
- $61,123 to $108,300 USD / year
F-Band: Performs basic but progressively more difficult assignments under the close direction of a manager, project/program manager, team leader, or more experienced professional.…
Added 7 mins ago
VH
Nursing Assistant-Medical, Surgical and Telemetry (C2)
Veterans Health Administration
Johnson City, TN
- $36,464 to $56,861 USD / year
Initiate and/or actively participate on a unit level quality or process improvement project/initiative with demonstrated outcomes.
Added 8 mins ago
S
Technical Program Manager
Synergis
Mountain View, CA
- $110.91 to $125 USD / hour
Position Title: Program Manager – Accessibility & Quality Engineering
Added 8 mins ago
Manager, Data Platforms Admin (DBA)
CDPHP
Rochester, NY · Albany, NY · Buffalo, NY · Dewitt, NY · Utica, NY
The Manager of Data Platform Administration plans, directs, and evaluates the work of Data Platform Administration team in the planning, design, development and maintenance of new and…
Added 8 mins ago
Quality Programs Manager
CDPHP
Rochester, NY · Albany, NY · Binghamton, NY · Buffalo, NY · Dewitt, NY · Jamestown, NY · Utica, NY
…internal and external stakeholders in all matters related to program. The Program Manager provides leadership and direction to ensure the program submissions are delivered according to…
Added 8 mins ago
Sr. CMC Project Manager
Enveda
Remote, United States
As a Senior CMC Project Manager at Enveda, you'll own portfolio-level planning and execution of CMC development for our small-molecule assets, from initial tox supplies through Phase 2…
Added 9 mins ago
B
Field Service Technician I
Barry-Wehmiller
Remote, United States
- $25 USD / hour
Provide professional project management, equipment installation, maintenance, troubleshooting, and customer support services for a complete range of Alliance Machine Systems International…
Added 9 mins ago
Senior Sourcing Agent (Hybrid Schedule)
Eversource Energy Service Company
Berlin, CT · Westwood, MA · Manchester, NH
Certified Purchasing Manager (C.P.M.), Six Sigma, Lean, Process or Project Mgmt.Certifications desirable.
Added 10 mins ago
AC
Program Manager 1
APPLIED COMPOSITES INC
Brea, CA
- $80,000 to $95,000 USD / year
The Program Manager I supports the execution of established, lower-complexity customer programs within an aerospace composites manufacturing environment. Working under the guidance of…
Added 10 mins ago
AC
Program Manager 2
APPLIED COMPOSITES INC
Brea, CA
- $95,000 to $105,000 USD / year
The Program Manager II manages assigned customer programs of moderate complexity within an aerospace composites manufacturing environment. This position independently coordinates routine…
Added 10 mins ago
VH
Lead Materials Handler
Veterans Health Administration
Castle Point, NY
- $31 to $37 USD / hour
Serves as a senior member of the warehouse project team when involved with special projects;
Added 10 mins ago
VH
Management Analyst
Veterans Health Administration
Dallas, TX
- $54,857 to $87,235 USD / year
…scheduling and maintenance of equipment; liaison to coordinate technical…
Added 10 mins ago
HVM Transition Project Manager II - (E2)
Applied Materials
Austin, TX · Austin
Monitor and manage project schedules, budget commitments, resource allocations, risks, and dependencies while proactively identifying mitigation plans to maintain program objectives.
Added 10 mins ago
Technical Project Manager - DDP
Applied Materials, Inc
Austin, TX
Technical Project Manger to Lead strategic ramp and operational improvement programs across DDP Operations to enhance manufacturing efficiency, capacity readiness, productivity, and…
Added 10 mins ago
HVM Transition Project Manager II - (E2)
Applied Materials, Inc
Austin, TX
Monitor and manage project schedules, budget commitments, resource allocations, risks, and dependencies while proactively identifying mitigation plans to maintain program objectives.

Closed listing

Maximus

Sr Manager - Proj/Prog

Saint Paul, MN, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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