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Commodity Manager
Ralliant
Chandler, AZ · Hollister, CA
The Commodity Manager develops and executes strategic sourcing and supplier management strategies for critical aerospace and defense materials, with primary emphasis on energetics, followed…
Added just now
MA
Chief Executive Officer
MIDWEST ASSISTANCE PROGRAM, INC.
Maryville, MO · MN · WY · SD · ND · NE · IA · MT · KS · MO
- $150,000 USD / year
Chief Executive Officer (CEO) Position Announcement Midwest Assistance Program, Inc. (MAP)
Added 1 min ago
Engineer I - Structures
American Bureau of Shipping
Harahan, LA · New Orleans, LA
Under the supervision of an experienced engineer or engineering manager, performs detailed engineering review of plans as assigned for compliance with applicable Rules, Regulations, and…
Added 1 min ago
HG
H&M Visual Merchandiser - Twelve Oaks, Novi MI
H&M Group
Novi, MI
- $18.6 to $21.39 USD / hour
Organize and plan your workload according to store activation plan and adapt based on business needs in collaboration with your Store Management team and Area Visual Manager
Added 1 min ago
Licensed Social Worker
ADAMS COUNTY REGIONAL MEDICAL CENTER
Seaman, OH
· Assists Case Manager with determines eligibility, obtains pre-certs and coordinates swing beds
Added 1 min ago
COMPLIANCE SPECIALIST
VERSANT POWER
Bangor, ME
Under the general direction of the Manager of Compliance, the NERC Compliance Specialist provides support and guidance to employees subject to the Company Compliance Program. This position…
Added 2 mins ago
CDL A Flatbed Driver
Kloeckner
Murfreesboro, TN
This position is accountable for the safe, effective and efficient transportation of steel service center products and goods as directed by the Traffic Manager.
Added 2 mins ago
Sales Specialist Spirit - On Premise
Gallo
Dallas, TX
Added 2 mins ago
Title Supervisor
AFC Automotive Finance Corporation
IN
…vault workflows, ensuring robust chain-of-custody controls, security, and prompt turnaround times across all incoming and outgoing…
Added 3 mins ago
Manufacturing Engineer/Program Manager
RocketForce Technologies LLC
Daytona Beach, FL
…upgrades, and cross-functional collaboration with operations and program teams at external…
Added 3 mins ago
IT Application Solution Architect - Captive Finance
American Honda Motor Co., Inc.
Torrance, CA
…enhancements within approved scope, schedule, quality, architecture, security, and operational-readiness requirements. Identify technical issues, risks, dependencies, and resource…
Added 4 mins ago
Sales Associate
United Pacific
Springfield, OR
…lighting/fixtures cleaning & maintenance, and ensuring the security of all inventory and currency to avoid theft and inventory shrinkage. You will report to the Store Manager and will…
Added 4 mins ago
Sales Associate
United Pacific
Los Angeles, CA
…lighting/fixtures cleaning & maintenance, and ensuring the security of all inventory and currency to avoid theft and inventory shrinkage. You will report to the Store Manager and will…
Added 4 mins ago
Associate, Finance Operations
New York Life Insurance Co
New York, NY
…Commissions (FYC), and incentives; summarize trends and variances for manager…
Added 5 mins ago
Senior Manager, Facilities Design Civil Engineering
Blue Origin Personnel, LLC
Space Coast, FL
As Blue's Senior Manager of Facilities Design Civil Engineering, you will build and lead the team that designs the ground our Florida operations are built on. Your team of site civil…
Added 5 mins ago
Member Service Specialist
Aberdeen Proving Ground Federal Credit Union
Edgewood, MD
Under the direction of the Member Service Center Manager, develop new business through the promotion of Credit Union offerings to new and existing members. Be responsible for generating new…
Added 6 mins ago
GA
Physical Therapist (PT)
Genesis Administrative Services LLC
Wyocena, WI
- $40 to $45 USD / hour
H-1B Visa & Relocation Assistance: We support Visa or Green Card sponsorships, plus our Journey Travel Program lets you work across the U.S. with the security of a full-time role.
Added 6 mins ago
GA
Physical Therapist (PT)
Genesis Administrative Services LLC
Spokane, WA
- $49 to $54 USD / hour
H-1B Visa & Relocation Assistance: We support Visa or Green Card sponsorships, plus our Journey Travel Program lets you work across the U.S. with the security of a full-time role.
Added 7 mins ago
PRODUCTION CONTROLLER (SHIPS)
United States Fleet Forces Command
Naval Base, VA
Added 7 mins ago
Global Supply Chain Manager
Leidos
Remote, United States
A radar program is racing toward a milestone. A critical RF component is running behind. A subcontract worth millions sits at the center of it all, with compliance clauses to honor, a…
Added 7 mins ago
PROGRAM MANAGER (DECEPTION ACTIVITIES)
Air Combat Command
Langley AFB, VA
…as the Headquarters, United States Air Combat Command (ACC) Program Manager for the Deception Activities (DA) program. Serves as lead in planning, coordinating, evaluating, executing, and…
Added 7 mins ago
NSWC Engineering Support Services Landing Page
UIC Government Services and the Bowhead Family of Companies
Dahlgren, VA
SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
Added 7 mins ago
Management Analyst (Travel Management Analyst)
Defense Contract Audit Agency
Fort Belvoir, VA
…operational productivity, resolve systemic bottlenecks, and improve program effectiveness across headquarters and directorates. Evaluates internal financial controls and audit reports over…
Added 8 mins ago
Team Lead
Koniag Government Services
Winchester, VA
Assist Program Manager and Deputy Program in reviewing metrics.
Added 8 mins ago
Scrum Master
Koniag Government Services
Vienna, VA
Facilitate discussions between the Government Leads, Tech Leads, Program Manager, Engineers and other stakeholders.

Closed listing

Maximus

Sr Manager - Proj/Prog

Saint Paul, MN, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Experience: '- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.
Posting language: English
Posted: Nov 4, 2026

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Original job description

Archived listing. The details below describe a past opening.

The Sr. Manager provides overall leadership and management for assigned federal contact center programs and serves as the primary management focal point responsible for the administrative, managerial, supervisory, operational, and programmatic aspects of the assigned call order within the GSA gXCC program. The role ensures contractual requirements, customer expectations, key performance indicators (KPIs), schedules, staffing, financial objectives, quality standards, and deliverables are achieved while maintaining strong relationships with Government stakeholders.

The Sr. Manager leads complex, high-value and high-risk initiatives, provides direction to cross-functional teams, proactively manages risks and issues, and ensures work is delivered to specification, on schedule. This is a fully remote position; position is contingent upon contract award, and you must have the ability to pass a federal background check.

This is a fully remote role.

Position is contingent upon contract award

Must have the ability to pass a federal background check.

Equipment will be provided but must meet the remote position requirements provided below.

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Essential Duties and Responsibilities:

Deliver multiple small and large projects with high values and high risk.
Develop innovative methodologies, techniques, and criteria for projects.
Facilitate the tracking and resolution of issues impacting projects.-
Provide leadership for the project team to ensure that the project is delivered to specifications, on time and within budget.
Have hiring, firing, promotion and reward authority within own area, in accordance with manager review and approval.

'- Serve as the primary management focal point for assigned call orders, overseeing Contractor personnel, technical assistance, work requirements, operational priorities, and programmatic issues

Lead the planning, implementation, operation, and continuous improvement of complex, multilingual, omnichannel contact center programs supporting phone, email, chat, and other evolving customer engagement channels
Ensure contract requirements, deliverables, KPIs, service levels, schedules, quality standards, and customer commitments are achieved
Provide leadership and direction to cross-functional program teams, including operations, workforce management, quality assurance, training, content, technology, security, reporting, and other support functions
Develop and maintain program management plans, schedules, governance structures, escalation procedures, risk management approaches, roles and responsibilities, and critical dependencies
Establish strong relationships and maintain effective communication with Government customers, contracting representatives, program stakeholders, subcontractors, and internal leadership
Monitor and analyze operational, financial, staffing, quality, and performance data; identify trends and risks; develop corrective actions; and communicate results and recommendations to senior leadership and Government stakeholders as necessary
Oversee staffing and resource planning to ensure appropriate capacity is available to meet steady state, fluctuating, surge, and disaster recovery requirements
Identify financial risks, monitor utilization, and pursue cost reduction and efficiency opportunities while maintaining or improving service quality
Facilitate timely identification, escalation, tracking, and resolution of program risks, issues, dependencies, and performance gaps
Lead transition in, implementation, stabilization, and transition out activities, coordinating across customer, incumbent/successor, technology, operations, training, staffing, and supporting teams to minimize service disruption
Promote data driven decision making and continuous improvement by evaluating customer experience, operational performance, contact center trends, emerging technologies, and opportunities for automation and AI enabled capabilities
Coordinate implementation of new capabilities, customer programs, technologies, process improvements, and innovation pilots while managing associated operational and change impacts
Ensure program documentation, business rules, procedures, plans, reports, training materials, and other required artifacts are maintained, current, accessible, and compliant with contractual requirements
Ensure program operations align with applicable Government security, privacy, accessibility, quality, and compliance requirements, coordinating with appropriate technical and security personnel
Provide leadership during operational disruptions, emergencies, service level risks, and other high impact events, ensuring appropriate escalation, communication, contingency planning, and recovery activities
Develop innovative methodologies, tools, processes, and management approaches that improve program performance, operational efficiency, customer experience, and scalability
Perform other program management duties as required to meet evolving customer, contractual, and organizational priorities

Minimum Requirements

'- Bachelor's degree in relevant field of study and 7+ years of relevant professional experience required, or equivalent combination of education and experience.

'- U.S. Citizenship and ability to pass a security clearance

Demonstrated experience managing complex programs, projects, budgets, staffing, and administrative resources
Demonstrated ability to lead cross functional teams and manage multiple concurrent priorities, deliverables, risks, and dependencies
Experience monitoring KPIs, SLAs, operational performance, budgets, staffing, schedules, and program deliverables
Strong experience with client/stakeholder management, executive communication, problem resolution, and program governance
Excellent written, verbal, analytical, organizational, and leadership skills
Experience managing Federal Government contracts or programs, including interaction with Contracting Officers, CORs, and Government program stakeholders
Experience managing large scale or complex omnichannel contact center operations, including phone, email, and chat
Knowledge of workforce management, quality assurance, training, customer experience, reporting/analytics, CRM, and contact center technologies
Experience with transition management, operational readiness, business continuity, disaster recovery, and surge operations
Experience identifying and implementing technology, automation, AI, and continuous improvement solutions
Familiarity with federal security and technology environments, including FedRAMP, FISMA, NIST requirements, CRM/CCaaS solutions, and responsible AI considerations
PMP, PgMP, ITIL, or comparable program/project management certification preferred

Home Office Requirements:

Hardwired internet (ethernet) connection directly into modem required
Internet download speed of 25mbps single/50mbps shared and 5mbps (10 preferred) upload or higher required (you can test this by going to www.speedtest.net)
Private work area and adequate power source
Video calls may be requested on occasion. Proper background and attire are required
Must be available by Voice over Internet Protocol telephony (VoIP), email,

and/or other company collaboration tools, such as Teams during scheduled hours, except for during scheduled lunch period and scheduled breaks

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Minimum Salary

$90,000

Maximum Salary

$130,000

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